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Bertera Chevrolet

Palmer, MA

4.7
513 Reviews

1187 Thorndike Street

Palmer, MA

01069

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513 Reviews of Bertera Chevrolet

June 10, 2020

The dealer ship, an AJ the salesmen came to an agreement on a price that we were both good with, everything came together as they said it would, I was very satisfied as to how the deal went down More

by Zrate
Recommend Dealer
Yes
Employees Worked With
AJ Motta
Jun 15, 2020 -

Bertera Chevrolet responded

Thank you for this response! If you ever have any comments, questions, or concerns please feel free to reach out. Thanks again and have a great day!

June 07, 2020

PLEASE do not go there. HORRIBLE!!!! Liars! So unprofessional. Took car for test drive. Asked if our private mechanic could check it out. No problem. We did. Came back. Thumbs up. Put a deposit on More

by Hooe
Recommend Dealer
No
Employees Worked With
Brian Yarrows should be ashamed of himself!!!!!, AJ Motta, Jack Yarrows
Jun 15, 2020 -

Bertera Chevrolet responded

Please take a look at our thousands of 5 star reviews from happy customers who purchased a vehicle from us over the years. Now here is the real story, you left a deposit on a vehicle to hold it. We agreed on a hold so you could take it overnight to your mechanic, after we let you keep the car overnight you still needed one more day to think about it, so we told you that we had other customers interested in the car and that we needed an answer if you were going to buy the car or not by the next day. When the next day came you told us you still needed more time even though we had been holding the car for you all week. We told you we were going to sell it because you had gone way past the original time frame of how long we agreed on holding the car. Once we sold the car we refunded your deposit.

June 04, 2020

Jason Brooks did a awesome job for me getting me in a new truck in my price range I will tell my friends to go see him for a good deal More

by Rbrengi
Recommend Dealer
Yes
Employees Worked With
Brian Yarrows, Jeoff Hoyt, Joe Bycenski, Vinny Moretti, Samantha Cardin, Jason Brooks
Jun 05, 2020 -

Bertera Chevrolet responded

Thank you for this response! If you ever have any comments, questions, or concerns please feel free to reach out. Thanks again and have a great day!

June 01, 2020

The only problem I have is that when I went in to have the battery serviced for corrosion on the battery terminals they told me they could cleanup the corrosion..But when I receive the service papers in t More

by Nate.davis78
Recommend Dealer
Yes
Employees Worked With
Julia Forrant, Service Department, Daniel Godin
Jun 01, 2020 -

Bertera Chevrolet responded

Thank you for taking the time to submit your feedback! If you ever have any comments, questions, or concerns please feel free to reach out. Thanks again and have a great day!

May 13, 2020

HORRIBLE Experience We were waiting most of a day for a call back to get the bank check amount for full payment on a vehicle. After several attempts to call, text and ema More

by eliebow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jodi Colter, Daniel Godin
May 13, 2020 -

Bertera Chevrolet responded

We are sorry you missed out on the truck you wanted, if you would like to come look at other trucks we have a great selection of high quality, fully serviced preowned trucks. When you drove the truck you told us you had to look at others before purchasing. We explained how busy we were and we asked you to leave a deposit to hold the truck while you looked at others. You declined to leave a deposit and the truck sold the next morning. No mistake was made on our part, the only reason for you to be upset would be that you did not leave a deposit to hold the truck the day you came to test drive it.

May 05, 2020

When I had a concern about the vehicle I wanted to purchase, they were very willing to address that concern and make me feel happy about buying that vehicle. More

by Beach
Recommend Dealer
Yes
Employees Worked With
Vinny Moretti, Jason Brooks
May 08, 2020 -

Bertera Chevrolet responded

Thank you for taking the time to submit your feedback! If you ever have any comments, questions, or concerns please feel free to reach out. Thanks again and have a great day!

February 29, 2020

Horrible dealership!! Not even worth the 1 star. They advertise a price online then once you walk through the door they jack the price up by 2300.00 in my case. Drove over an hour to get there and then t More

by Dpereira5418
Recommend Dealer
No
Employees Worked With
Mark
Mar 02, 2020 -

Bertera Chevrolet responded

David we are very sorry you did not understand something with the numbers, our door is always open and if you would like to negotiate we are willing to negotiate unlike other dealers who will not discount their vehicle at all. The price of the car was not jacked up, the BMW you came in on was priced thousands below retail value and had new tires and brakes all the way around. The car was a rare color combination, pearl white on coral red leather and was priced lower than other cars out there that have less equipment than ours and have more miles. If you can find an identical car with the same options and mileage for less than our car, bring us proof and we are willing to pay you $500 cash because we know that our car is the best value within hundreds of miles for a gorgeous BMW convertible that is fully serviced.

February 06, 2020

I had the the pleasure to deal with drake. He was awesome to deal with. Made my experience at bertera easy and painless. Thank you. More

by Tsmithpuma11
Recommend Dealer
Yes
Employees Worked With
Drake
January 14, 2020

Dan was humble, polite, and honest about all my vehicle purchase details. Everything here at Bertera was straight forward and to the point. Would recommend to others looking for a new truck. More

by rcollette90
Recommend Dealer
Yes
Employees Worked With
Daniel Godin
Mar 13, 2020 -

Bertera Chevrolet responded

Thank you for taking the time to submit your feedback! Have a great day!

December 20, 2019

Dan Godin and Jacob Mead were a pleasure to work with. They listened and took an interest in making sure my needs were met! Thanks! More

by CrazyTradeInLady
Recommend Dealer
Yes
Employees Worked With
Jacob Mead, Daniel Godin
Dec 27, 2019 -

Bertera Chevrolet responded

Thank you for this response! Have an awesome day!

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