Bertera Chevrolet - Service Center

poor service You may be able to.buy a decent car but don't expect competent service I was having one of the six or so recall.notice taken care of and having my car You may be able to.buy a decent car but don't expect competent service I was having one of the six or so recall.notice taken care of and having my car inspected as well as an oil change. I gave them the registration along with the keys. They did not pass my car because of the foggy front headlights. They were going to charge me an insane amount to fix them. Fine I will.go and get other quotes or buy the.kit.myself. I paid for the oil change and asked if the registration was placed on the seat. The girl said yes. It was not on the seat so I.went backed in and told them. Well.NO.ONE claimed any.responsibility for finding it, kept me waiting until for about 15 minutes until.I told them I was still waiting and couldn't stay there all day. No one was willing.to.admit they lost it or at least.help me replace it. In fact NO.ONE even apologized to me for the.error. I had to demand they pay for the duplicate registration which wasn't even offered to me in the first place. Do yourself a favor and have your vehicle serviced elsewhere. More

GREAT HELP FROM THE SERVICE DEPT. I PURCHASED A VEHICLE FROM BERTERA LAST YEAR WITH A 100,000 MILE WARRANTY, MY LOCAL DEALER TOLD ME A REPAIR WAS NOT COVERED, I CALLED BERTERA AND SPOK I PURCHASED A VEHICLE FROM BERTERA LAST YEAR WITH A 100,000 MILE WARRANTY, MY LOCAL DEALER TOLD ME A REPAIR WAS NOT COVERED, I CALLED BERTERA AND SPOKE TO ROSS IN SERVICE AND TOLD HIM HOW UNHAPPY I WAS THAT THE REPAIR WAS NOT COVERED AND HE TOLD ME IT SHOULD BE AND TO CALL GM DIRECTLY AND GET A CLEAR UNDERSTANDING OF MY WARRANTY, I DID, AND IT IS COVERED! THANKS ROSS FOR YOUR HELP. ROSS IS AN ASSET TO BERTERA AND THE PEOPLE WHO PURCHASE OR DO SERVICE THERE. More

Joe Bycenski great body work service done here in Palmer Like some, my mother was in an accident, now a couple times. She always brought it to Joe, and he always took care of it. So many places, but she alwa Like some, my mother was in an accident, now a couple times. She always brought it to Joe, and he always took care of it. So many places, but she always took it to Palmer when it needed body work. Also thanks to Dave Butterfield in Parts for getting the correct parts quickly. She and I recommend this place. More

I have bought my car at this dealer in Palmer and about that process I don't have nothing to say...But about the service, that's totally a different story! I had a problem with the drivers door, so I took that process I don't have nothing to say...But about the service, that's totally a different story! I had a problem with the drivers door, so I took the car to the dealer so that they could se the problem. So, 30 minutes later with the car at the service, I was told that the door actuator was broken and to fix the problem they would need to order a new one from Infiniti because they didn't had one in the moment ... So they told me the price to see what I wanted to do yada yada... For that part (the actuator) 700.00 plus 2 hour labor 120 an hour, they would give me my car fixed. I didn't like it the way all those numbers came up, but still I decided to go through and payed for a 45 minute service 120 dollars and had them order the part needed ...After two days off no one calling me from Bertera about the part, I decided to put my hands at work and try to fix the problem myself (WE NEVER NO...). And what a big surprise I fixed the door in less then 30 minutes with something really simple with the door handle.(HOW I FIXED NOT REALLY IMPORTANT FOR THIS ISSUE) . I didn't had to buy anything, since nothing was broken with the door and I only toke 30 minutes because I was not familiar with this line of WORK...I did the total off 3 services in my car (oil changes etc. ) small stuff at Berteras since a purchase the car there, and I start having my doubts now about the synthetic oil that I ask for, the cabine filters changed or not? I mean a lot of stuff ...That's all I gotta say for now. More

I had an issue with an issue with the braking system on my truck after replacing the pads and rotors. I took my truck to Bertera Service Department with much confidence. It appeared to be simple fix and a my truck after replacing the pads and rotors. I took my truck to Bertera Service Department with much confidence. It appeared to be simple fix and a replacement of a sensor. I took it home and drove it the next day only to find that the issue was still happening. It's as if my brakes were engaging while I was driving. I had to have it towed back to Bertera in which Jeoff cordially agreed to take an in depth look at what the root cause what. This time it logically appeared to be that the calipers had over extended the pistons and were engaging against the rotors, so we agreed to replace them. After they were replaced, again I took it home and all seemed well. The next morning I drove it less than a mile and the brakes locked up again. Again I had to tow it back there. This time I was in constant contact with Jeoff and Ron, which I'm sure frustrated the xxxx out of them lol. However, I never once got an attitude or a sign of dismay from either of them. After having my truck for another 2 days, they finally narrowed it down to the Master Cylinder and replaced it. They drove it for quite a while, making sure that they exceeded the average mileage that it took me to drive it prior to the issue occurring. Finally the problem was resolved. Ron had mentioned that he would do everything that he could to make sure that it was fixed and it wouldn't break my bank. Jeoff and Ron were "lifesavers". Being unemployed with kids and having to utilize my savings for a lot of the cost made me worry. However, they were more than fair on the prices they gave me and always gave service with a smile. All in all I would go back to them for any of my repair issues and I will more than likely go back there to purchase another vehicle from them in the future. Thanks again Ron and Jeoff, I am truly indebted to both of you and will send my friends your way. More

Needed a second key made and they told me to come in. Jeoff Hoyt programed the key right away and very courteous and attentive to any question I had. Jeoff told me any service questions or problems give Jeoff Hoyt programed the key right away and very courteous and attentive to any question I had. Jeoff told me any service questions or problems give him a call. The entire service department is extremely efficient and and also give a very friendly atmosphere. Also, our salesman, Jeremy Herbik came right up to us, brought us to the service department, introduced us to the staff and again was very personable. Bertera has a great bunch of people working there. What a pleasure to do business with them. More

Although I think the hourly rate for the mechanic is steep, Jeoff kept me up to date on the status of my vehicle, which is very important to me. I did not have to call him. He was very friendly and he steep, Jeoff kept me up to date on the status of my vehicle, which is very important to me. I did not have to call him. He was very friendly and helpful. I got my vehicle back the next day and it runs good as new. Thank You. More