Bertera Chrysler Jeep Dodge Ram

Best dealership experience Ive had. Im pretty indecisive and Igor was very patient with me. No pressure to buy one over another. I was looking for a truck specifically and Igor was very knowledgable on them and Igor was very patient with me. No pressure to buy one over another. I was looking for a truck specifically and Igor was very knowledgable on them and their options. Someone said he had been working there for 15 years and it shows! More

Dan was very helpful with my delivery. He reviwed many Dan was very helpful with my delivery. He reviwed many of the options that come with my vehicle. He was available to answer any of my questions with Dan was very helpful with my delivery. He reviwed many of the options that come with my vehicle. He was available to answer any of my questions with regards to my my new vehicle. More

I went in only planning on looking at used cars but when Andrew showed me the 2013 Dodge Charger and took me for a test run I was sold and bought the car 2 days later with cash and then when I bought it And Andrew showed me the 2013 Dodge Charger and took me for a test run I was sold and bought the car 2 days later with cash and then when I bought it Andrew suggested the cold air intake and MOPAR exhaust. Everyone was jealous before I got the exhaust now they are envious. It's the perfect first car ever for me. More

Dan was a pleasure to do business with. He was very knowledgable and made our buying experience great. He was not pushy and allowed me to talk with my wife alone whenever we needed to consult about som knowledgable and made our buying experience great. He was not pushy and allowed me to talk with my wife alone whenever we needed to consult about something during the purchase. I would definitely do business with him again. He was able to meet me where I wanted the payment to be and worked with us on the price until we were happy. Happy Xterra owner More

God awful to deal with once car is purchased. Bought my 2011 jeep grand Cherokee Overland and within 5 months of owning the vehicle both key fobs started to not be detected by the vehicle , brought in for 2011 jeep grand Cherokee Overland and within 5 months of owning the vehicle both key fobs started to not be detected by the vehicle , brought in for oil change told them about the keys and they want to charge me $120.00 per key! I have owned the car for 5 months! This is a shop that once you buy the car from them all the helpfulness and friendliness is out the window and its more of how can we milk you for more money!!! Go to Jerry Rome across the street, wish I stuck with them! Looking forward to getting out of my jeep and putting this place behind me! More

Dear Bertera Staff & Future Customers, 10/24/2012 I am writing this letter to express my gratitude for the ama 10/24/2012 I am writing this letter to express my gratitude for the amazing service that I was provided at Bertera in going through my first ever car buying experience. Never having gone through this process and not knowing what to expect became a quite intimidating. My salesman, Mike, was extremely helpful. He took the time to listen to my needs and help me to find the car that would best fit my lifestyle. Mike was incredibly knowledgeable on all cars that I looked at-any questions that I had, he was able to help answer them and he always had a smile on his face. What impressed me most, was that Mike took the time to sit down with me and thoroughly explain the entire process walking me through every step of the way. Mike made me feel, not like I was giving him the commission, but rather like he was helping ME buy the car of my dreams and made the transaction SEAMLESS! Equally as helpful was Finance Manager, Doug who walked me through the financial aspect of buying my car (which all seems so foreign to me). Doug not only helped to explain what I was signing, but also more impressively, he fought to get me the best financing that he could. He made some recommendations to me that will help me down the line and I really appreciated all of his hard work and efforts. He was available to answer any questions that I had and did so in a friendly manner. At the end of the process, GM, Gabe came over and re-assured me that the car I was buying was a good investment. It’s not often that you see a GM of a busy dealership, take time out of his hectic day to come and talk to a customer so I very much appreciated his efforts to acknowledge my purchase and even gave me some great insight into my new car. These are the kind of experiences and interactions that will make me tell others about you. Thank you Bertera Staff, Mike, Doug & Gabe for all being so friendly throughout this process. Because of Mike and Staff, I was able to drive off the lot in my Audi Q5, the car of my dreams! I’ll definitely be back in the future to buy more cars from Bertera!! Sincerely, One Very Happy Customer, Christina Harbour. More

Bertera has been an amazing- last year around this time I called them on a Sunday explained the car i was looking for, the price they needed to beat (which i was told could never happen)and they came through called them on a Sunday explained the car i was looking for, the price they needed to beat (which i was told could never happen)and they came through with no headaches. Just one week ago I took a trip up to look for another car, the salesman i worked with last time was not available so i was introduced to John Dezalia. John was great from the start very willing to work with me and understand what i needed - not only what the dealer wanted. I bought the car the next day. Bertera is the place to go ! More

The folks in the west springfield store were excellant. they worked with me on my trade in and I was able to buy the new town and country. Steve new the products and was very genuine and straight forward. they worked with me on my trade in and I was able to buy the new town and country. Steve new the products and was very genuine and straight forward. More

The car I purchased had several problems within the first 24 hours of getting it home. After the car was purchased, the employees at the dealership were not accommodating regarding fixing the vehicle. The ve 24 hours of getting it home. After the car was purchased, the employees at the dealership were not accommodating regarding fixing the vehicle. The vehicle was damaged, was not detailed, did not pass state inspection, had a navigation system that was not working and the sales person wrote down the wrong mileage when the car was purchased. Overall, this dealership is unprofessional, disrespectful, and unaccommodating. The salespeople present as uneducated and subpar. The sales manager who identified himself as "Ray" was also a very uneducated man who presented with poor interpersonal skills and limited impulse control. I have filed several complaints and sought legal action in the meantime. It is a shame that the owner of the dealership had to get involved to rectify this situation. He did so by offering a loaner vehicle while everything was fixed. I purchased a $40,000 vehicle and they sent me a minivan that smells like cigarette smoke. Thankfully, I will not have to drive this loaner vehicle while mine is being serviced. The only purpose was for them to just come get my car themselves. I do NOT recommend this dealership to anyone looking to purchase a new or used car. More

I recently worked with Igor & Darryl to purchase my new Jeep and the experience was great! Both Darryl & Igor were very patient and accomodating. They worked with me to find the vehicle i wanted. I wou new Jeep and the experience was great! Both Darryl & Igor were very patient and accomodating. They worked with me to find the vehicle i wanted. I would highly recommend this dealership to anyone looking for a car and quality service! Thanks Darryl & Igor for making my experience at Bertera awsome!!! More