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Bertera Chrysler Jeep Dodge Ram - Service Center

West Springfield, MA

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63 Reviews

63 Reviews of Bertera Chrysler Jeep Dodge Ram - Service Center

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July 20, 2018

Great Service Dept. Easy to schedule appointments. Very cordial and polite staff. High quality work. Nice waiting area w free coffee, water and snacks. They cover drivers More

by 4wheelbob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Nimerowski
Aug 10, 2018 -

Bertera Chrysler Jeep Dodge Ram responded

Thank you for taking the time to submit your feedback, 4wheelbob! We try to make sure our customers are as comfortable as possible while waiting for service. If you ever have any suggestions we'd love to hear them. Thanks again and have a great weekend!

May 13, 2018

great customer service Jeff from car repair went out of his way to help me with my car issues. Can not say Thank you enough . Will return again . More

by hootedraven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff from service dept.
May 18, 2018 -

Bertera Chrysler Jeep Dodge Ram responded

Thank you for the kind words, hootedraven! We hope to see you back but not too soon! Thanks again for the kind words and have a great day!

April 18, 2018

Tires for Life program is a scam Tire for life program is a scam! They offer u that program, but u have to change motor oil and tire rotation each time $75 with bertera. And still the More

by Cccp85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
One of u scammers
May 18, 2018 -

Bertera Chrysler Jeep Dodge Ram responded

Thank you for taking the time to submit your feedback, Cccp85! We'd be happy to connect you with our Tires for Life rep if you have some questions you'd like to bounce off them. Thanks again for the review and have a great day!

April 07, 2018

Customer service Hi I recently bought a 2017 Jeep Renegade in February, I'm very happy with the purchase, but this week I heard a squealing sound in the back of the ve More

by Jp0340
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Donah
May 18, 2018 -

Bertera Chrysler Jeep Dodge Ram responded

Thank you for taking the time to submit your feedback, Jp0340! We're glad we could help. If you ever need any assistance please do not hesitate to give us a call. We're always here to help. Thanks again and have a great day!

April 06, 2018

Great service Great place great experience great staff. I was met by the service manager Todd Dibiasi who in my opinion is top notch when it comes to service. The More

by Romato131
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Advisor Jeoff
May 18, 2018 -

Bertera Chrysler Jeep Dodge Ram responded

Thank you for those kind words, Romato131! Todd and the rest of our service team are always here to help should you need it. Feel free to give us a call with your comments, questions, or concerns. Thanks again for the kind words and have a great day!

August 26, 2017

Outstanding Customer Service My thanks to Brett for providing a very courteous and professional interaction. After receiving my initial estimate I requested any possible savings More

by burd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett and Ken Collazo
Aug 31, 2017 -

Bertera Chrysler Jeep Dodge Ram responded

Good Afternoon Burd, I wanted to take a moment to thank you for the kind words. All of us here at Bertera are glad you had a good experience with us. We're always looking for new ways to improve so if you ever have any suggestions, comments, questions, or concerns please do not hesitate to contact us for assistance.

March 22, 2017

Customer Service My car broke down. I stood in service office for about a half hour before being attended to, even with an appointment. I have extended guarantee on my More

by Crooks
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kathy
November 21, 2016

Rocky Start First, let me say the sales guy, John Childers (JC), is great. Very professional, courteous and respectful. I drive my new Larado away pretty happy. More

by Jg
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
John Childers
June 17, 2015

Worst ever service department Extremely bad experience. Their service department is the worst I ever encountered. I have a 2009 town and country, which drives just fine - until I More

by cqyAmherst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
just service people
February 05, 2013

It is never easy for me to have my car serviced because of issues at home. Rachael and Christie have made my experience at the Bertera Chrysler service department very pleasant. They both are interested More

by Barbara Wilson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rachael and Christie
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