My husband and I scheduled to purchase a vehicle from you but when the woman I was speaking to, and going over the paperwork with began yell at me with a raised voice it all fell apart.
I was asking her several questions. She kept calling me sweetie and honey and dear which i felt was a bit inappropriate. I am not a little child. Nevertheless I overlooked it and wanted to go over paperwork .She wanted me to pick an extended warranty. I was not interested, She kept pushing the subject. I finally told her she could price them out for me and give me all the information on them But I likely would not pick one, I feel they are generally overpriced. I questioned her about an insurance paper.She answered my question I told her we would make sure the vehicle was insured before we drove away with it and moved onto the next paper in the stack. She kept pressing the issue with me two more times both times I told her yes, we would make sure the vehicle was insured and I wanted to move on. She kept thrusting the page at me and telling me the same thing again. I said she was like a broken record I had already answered her yes. She raised her voice, yelling at me that I was very rude. She stood from her chair continuing to yell at me. I backed away, I gathered my things I walked out. She hastened around me to run to a man claiming to be the manager and told him her story. He then challenged me instead of trying to ease the tension. I told him she raised her voice with me, he said" I doubt that" and told her to not allow the sale to go through. I tried to explain that I was indeed yelled at by her. My son approached me as your two employees were arguing with me and pointed out that the "manager" just cut me off and did not listen to me. which they were accusing me of doing and the manager lost his temper. He began to raise his voice and demand we leave. He ripped my check which I believe your dealership already cleared from my bank and thrust it back at me and said I was trespassing. When I asked to speak top Carlos our awesome sales man. he said no we could speak to no one and we were to get out.
You just lost a nearly $30,000 sale because your employees do not understand the most basic principal of commerce. The customer is always right. I will continue to write poor reviews and pursue this. If my check did indeed already clear the bank then you will also have a lawsuit on your hands.
You have one heck of a problem to address at your dealership. How are you ever going to sell cars if this is how you treat customers?