Service manager David Englishman was the rudest self serving manager I've ever Dealt with when I was having a serious problem with my BRAND NEW JEEP WRANGLER..A serious problems jeeps have today that is referred to as " JEEP,DEATH WABBLE" is what my car unfortunatly had going wrong....my car is obviously under warranty and this problem needed parts apparantky that is not covered by Mopar, who is the company who warranties their parts, andWhere they get their parts,they needed to get parts that Bertera had to pay for out of their pockets.which was not my concern, my concern was to drive a safe car again.if you go on line and watch the video for death wabble for jeeps it'll tell the whole story.there are actually law suits ior this problem..I was treated like I wanted something fixed for nothing.like I should of been grateful that they paid to get the parts needed to fix my vehicle . Nor should it have been to fix , My jeep wrangler.. all I heard was that they did more than they had to for my vehicle , not we asorry you had to experience a terrible faulty steering system that made you feel like every tire was gonna fall of your car while you were on the highway or wherever this happened. I should have been told we will fix this problem so hopefully you will never have to go thru this scary problem again!!! Dave Englishman from Chrysler Bertera Jeeo in West Springfield Mass was rude, disrespectful, unpleasant and didn't give two xxxxs about me feeling safe in the Jeep his company sold me.I told him how I felt about the way I was treated and he said he didn't care and oh well!! I will do my best to show everyone who wants a Jeep Chrysler or Dodge t never go to that dealership if they want the truth or honestly from Any of them exspecially Dave Englishman!! Please feel free to contact me if you ever need more info on this problem..my email is firstname.lastname@example.org!!