Bertera Chrysler Jeep Dodge Ram - Service Center

I'm not sure I'd buy a Chrysler again because I've had so much trouble with my car BUT I will for sure buy from this dealer. The salesman and service people are AWESOME! Even the driver who takes me to wor much trouble with my car BUT I will for sure buy from this dealer. The salesman and service people are AWESOME! Even the driver who takes me to work and back when I leave my car for service (Carlos, I believe is his name) is friendly, respectful and very helpful. More

I have had my truck serviced at this dealership for the past 4 years. I've been very pleased with the coutesy and professionalism of the entire service staff. Rachael Smith was particularly helpful in subm past 4 years. I've been very pleased with the coutesy and professionalism of the entire service staff. Rachael Smith was particularly helpful in submiting my tires for life claim, and helping to walk me through the process. I'm very pleased with the result... More

God awful to deal with once car is purchased. Bought my 2011 jeep grand Cherokee Overland and within 5 months of owning the vehicle both key fobs started to not be detected by the vehicle , brought in for 2011 jeep grand Cherokee Overland and within 5 months of owning the vehicle both key fobs started to not be detected by the vehicle , brought in for oil change told them about the keys and they want to charge me $120.00 per key! I have owned the car for 5 months! This is a shop that once you buy the car from them all the helpfulness and friendliness is out the window and its more of how can we milk you for more money!!! Go to Jerry Rome across the street, wish I stuck with them! Looking forward to getting out of my jeep and putting this place behind me! More

Needed service beyond my capabilities so I selected the dealer I purchased the vehicle from several years ago to do the work. I stopped at the dealership to make my arrangements and was immediately greeted dealer I purchased the vehicle from several years ago to do the work. I stopped at the dealership to make my arrangements and was immediately greeted at the service counter by Kathy. It didn't take long for me to realize I came to the right place. I explained what I needed done and that I had some of my own parts because I had expected to do some of the work myself.(mistake) They expressed concern that the parts had to be genuine MOPAR parts as they would not install inferior parts. I agreed. My parts were genuine MOPAR parts. I was impressed at how smoothly arrangements went. Additional parts were pre-ordered as suggested to speed up the repair process. Prior to the repair date I received a call informing me that the parts had arrived and would be available when needed. My conversations with Rachael both on the phone and in person were upbeat and friendly making it easier to pay my bill which by the way was pleasantly less than the original estimate. The work was completed in a reasonable amount of time and I have no new squeeks or rattles and no visible signs the work inside was even done except, now I have heat! The only thing I had to do was abjust my seat, rear view mirror and reprogram my radio. While at the dealership I took note at how the employees communicated with each other and customers and was impressed with the respect demonstrated. Over-all my experience was excellent and I wouldn't hesitate to recommend Bertera to family and friends. Thank you technician(s) for jobs well done! More

Let me first say, I'm not an idiot. When a car dealership gets a car in I thought they were supposed to check all fluids and do a tune up if it's needed. I had a problem with my Jeep the second day I had it, gets a car in I thought they were supposed to check all fluids and do a tune up if it's needed. I had a problem with my Jeep the second day I had it, it was bucking and hesitating- like the plugs and air filter needed to be changed..i brought it in for a 'diagnosis'. The night before, my boyfriend checked the air filter. Much to our surprise the air filter was absolutely disgusting, leaves and crap all stuck in it- and was so dirty light couldn't even shine thru. So we went to Walmart to pick up a $8.46 air filter..because if it was just that simple I would have to go no further and save everyone some headaches. It seemed to take care of it a little bit, but not completely. When i brought it in, I took the air filter with me to show them that it was seriously dirty and maybe they should check these things before they sell a car. Andrew, as always, has been so fabulous through this experience. If it wasn't for him, I would be arguing to the death for a refund. When I bring them the air filter, the lady at the desk (Rachel?) says 'oh WE HAVE A SHOW AND TELL'. Whatever, brushed it off my shoulder and was happy they were going to try and fix the problem. They called 2.5 hours after I dropped it off and tell me that they took it for 2 test drives and could not locate the issue, so could one of the techs take it home overnight to get it to try and do it. Thank GOD I said no. I pick it up..they used a 1/4 tank of gas and went 53 miles. When I told the service mgr about it there was no apology, no nothing..just 'well I think they're trying to diagnose a problem that isn't there.' So I called andrew, almost in tears, telling him it was still doing it. I bring it in, go for a ride with the service mgr, and he basically tells me it's how I'm driving it. 'You're going to have to get used to driving this differently, it's not like any other 5 speed'. SO don't try and tell me I don't know how to drive a standard when I've been doing it since I got my license over 10 years ago. I have never owned an automatic car. So I sat in the parking lot balling my eyes out because I was so insulted. I shift between 2000 and 3000 RPMs but he tells me I am 'starving the transmission.' I was mortified and humiliated. So I brought it somewhere for a second opinion, and low and behold IT IS NOT NORMAL. I then called Bertera in Westfield, and they told me it does not sound normal either. The lady there (Debbie) had told me that sometimes its as simple as wiping the computer memory from the car so it can teach itself how YOU drive. She was very helpful and I have an appt there next Monday which I don't think I have to keep. My boyfriend pulled the plugs, and it was unbelievable how hot they were running, not to mention the gap!! We replaced those, at $8.76. It is not the money or going to buy these little things thats the problem, it's the POINT that these people do not check their cars before they sell them! Who knows if an oil change was even done. After the plugs were replaced I have not only a bit more power, but wait...wait..NO MORE BUCKING OR HESITATING. But you're right service mgr, I must have to learn how to drive this standard, and the 6 other people I let drive it that it did it for.. because it's soooo different then others. I wish I could upload a picture of them because it is truly disgusting how someone can sell you a car like that. And when it was in there for service when Rachel had called me about a tech taking it home, i SPECIFICALLY asked about the plugs, if they checked them, and her response was 'YEP everything is fine!' What a lie, and a wicked load of crap. If you checked them then I am SURE you would have blown out the mouse poop on the outer cover to GET to the plugs, and the stuff that was in between them...like the stuff on the back of the cover that the mice chewed off to make it warm for them. UNBELIEVABLE!!!!!!!!!!! Please save yourself from this nightmare. Thank GOD we got to the root of the problem so I don't have to deal with them anymore. And ANDREW--SO MUCH THANKS TO HIM FOR ALL HIS HARD WORK, he was the only one who seemed to care!!!! More

Very courteous, moved up our appointment to a day ahead, which saved money on rental. Pricey, but dealerships usually are, and it's nice to know you can trust them. Steve Cedar was a great guy to talk on ph which saved money on rental. Pricey, but dealerships usually are, and it's nice to know you can trust them. Steve Cedar was a great guy to talk on phone, very clear and courteous, took great care of my car! More

I went in for routine maintenance on my Jeep, and because my passenger rear tire needed air every 3 weeks or so. Kathy Bryan was very friendly upon my arrival, greeted me and explained what was going to be my passenger rear tire needed air every 3 weeks or so. Kathy Bryan was very friendly upon my arrival, greeted me and explained what was going to be done. My wait was only about 45 minutes. All the work had been completed and there was a nail in my tire, which they fixed. Kathy checked me out, suggested when I should return for tire rotation, gave me a small booklet explaining when routine maintenance should be performed, and gave me a computer color printout exlaining what the servicemen had checked and the condition of everything. Overall, it was a very pleasant experience. Thank you. More

Matt made the service process on our Jeep Commander quick and painless. He made sure our extended warranty covered everything first and even got us a rental from enterprise without hassle. The repair only and painless. He made sure our extended warranty covered everything first and even got us a rental from enterprise without hassle. The repair only took two days (part had to be shipped in) and we were back on the road. Super job Matt! Kathy finished up our paperwork quickly and efficiently in a polite and caring manner. Thank you both for such excellent service! Happy Fourth of July!! We highly recommend Bertera Jeep for both Sales and Service! Jason Ahlman Chicopee MA 2006 Jeep Commander More