Bertera Chrysler Jeep Dodge Ram - Service Center

racheal was very very helpful in helpin gme secure my coupons for service,whe took time the week previously to my visit and then when i arrive she went above and beyond to assist me in servicing my vehic coupons for service,whe took time the week previously to my visit and then when i arrive she went above and beyond to assist me in servicing my vehicle More

Most of my dealing are with Kathy Bryan in the service department. I have two vehicles that I have serviced with Betera and I find Kathy to be more than helpful and always friendly. Service is very import department. I have two vehicles that I have serviced with Betera and I find Kathy to be more than helpful and always friendly. Service is very important to me, and especially when I feel I am not be taken for granted or they give you a "Like it or not" attitude. I have never experienced that from Kathy or anyone at Betera. More

I have been using this dealers service dept since Feb 2006 and have always had excellent and friendly service. Most often I have dealt with Rachael Smith who is very outgoing and helpful. I am very con 2006 and have always had excellent and friendly service. Most often I have dealt with Rachael Smith who is very outgoing and helpful. I am very confident bringing my 2005 Pacifica to them. More

This is a TERRIFIC dealership!!!!! I have bought 3 new Jeep Wranglers here as well as having them serviced here. I cannot give them enough accolades!! Marlon Crenshaw in Sales, Gabe the GM, Kathy Bryan Jeep Wranglers here as well as having them serviced here. I cannot give them enough accolades!! Marlon Crenshaw in Sales, Gabe the GM, Kathy Bryan and the other members of the service staff, and Cynthia in Finance are GREAT:) Over the past 4 years, the servicing has been PERFECT. Marlon and the sales team have always listened to and met my product and financing needs. I got the exact vehicle I wanted. They are a friendly, "will help you" team. I am completely satisfied everytime I leave there!!!! Thank you sooooo much!!!!! Steve Comkowycz More

All the positive reviews for the service operation convinced me to drive an hour to use Bertera to repair my Jeep. It was an unhappy experience. Here is the text of the letter I wrote afterward. convinced me to drive an hour to use Bertera to repair my Jeep. It was an unhappy experience. Here is the text of the letter I wrote afterward. November 14, 2011 Attention: Service Manager James Marinaccio Bertera Auto 539 Riverdale Street West Springfield MA 01089 Dear Mr. Marinaccio, I hope you can straighten out the following situation. On September 28 my son and I drove an hour to your service department because of its high ratings on the Internet. We dealt with Dave French, who diagnosed and then agreed that the navigation system of my son’s 2007 Compass needed to be replaced. Two weeks later we had not heard from Mr. French. It seems he doesn’t check his email, even though it is printed on the business card, and thus had not responded to our request for an update on whether the ordered parts had arrived. It turns out that the parts had arrived but we had not been contacted. When my son went to Springfield in October to have the navigation system replaced, Mr. French discovered that the part which had arrived two weeks before was incorrect and needed to be returned, thus making this trip a needless waste of time and gas. However, Mr. French convinced my son that he should nevertheless pay for and take the Mopar accessory we had also ordered to connect an MP3 player to the system. Given these circumstances, I was glad to see that we were charged $20 to affix license plates to the vehicle. We finally went to another Jeep dealer where the navigation system was replaced without incident. There we were told that the MP3 connector was also incorrect. I am returning it herewith, including the receipt. I expect to have full credit of $138 plus tax returned to the credit card which is on the receipt, or a check for that amount sent to me at the address below. Feel free to communicate with me via email or phone. Thank you in advance for your help. Steven Katten We finally got our money back after much conversation, but the dealership kept 15 percent, which is part of its "policy." Nice policy. Anyhow, beware, and hopefully your experience will be better than ours. More

I would recommend this dealership the service worker is friendly and helped a lot. Also the work done on the vehicle was done well. Also the fact that there is a WiFi network helps me while waiting so i ca friendly and helped a lot. Also the work done on the vehicle was done well. Also the fact that there is a WiFi network helps me while waiting so i can get my school work done. More

I've had two experiences with this lady; first just after I bought my car and needed to bring it back for a small adjustment. I felt as though I was in the hands of someone who really cared about my complet I bought my car and needed to bring it back for a small adjustment. I felt as though I was in the hands of someone who really cared about my complete comfort and satisfaction. More

I recently had to have my vehicle serviced at Bertera in West Springfield and I cannot say enough about the service manager James Marinaccio! I had a problem with a squeaky seat that had previously gone un West Springfield and I cannot say enough about the service manager James Marinaccio! I had a problem with a squeaky seat that had previously gone undiagnosed. From the minute I spoke with him about the problem he went above and beyond to find a timely solution. When I thanked him he replied, "that's my job.". Although that may be true, this kind of service is not, unfortunately, always commonplace. I will continue to do business with this dealership. At first this was due to the service received from the salesmen I worked with. Now, it's largely due to the serviced received on the vehicle AFTER the sale. Thanks again James:) More

A shout out to Dave and Cathy in service. You have been servicing my car since I bought it 2 years ago. Went to a jiffy lube two changes ago. Tried to sell us on crap we didn't want. Left grease in our car servicing my car since I bought it 2 years ago. Went to a jiffy lube two changes ago. Tried to sell us on crap we didn't want. Left grease in our car. Never again. Thank you for treating me like a human being. More