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Bertera Nissan Manchester

Manchester, CT

4.8
323 Reviews

30 Tolland Turnpike

Manchester, CT

06042

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323 Reviews of Bertera Nissan Manchester

February 17, 2016

LOUSY MECHANICS OR STEALING MONEY Do not use decormier nissan service they either have incompetent mechanics or upcharge there service we brought our 2014 note in for service which was More

by andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service /owner
Feb 17, 2016 -

Bertera Nissan Manchester responded

Hello ___________ On behalf of DeCormier Nissan, I would like to express our understanding of the frustration you're experiencing with your vehicle. With that said, our dealership would like to go over the situation as well as possible solutions and/or help to relieve your current situation. You brought your vehicle in on 11/24/15 for a warranty repair, (solenoid), which we performed. The picked up the car after that warranty repair was completed. On 12/1/15 your car was towed back into the dealership with a no start issue. We brought the car into service and did a full diagnosis. The mechanic observed heat damage, (melted plastic), on the back of the fuse box. The wiring had been cut into by someone who installed an aftermarket satellite radio. The mechanic determined that the car would need a new wiring harness. At that point, you decided you did not want us to repair the car and chose to have it towed from our dealership. We charged $116.99 for a diagnosis charge, and for no additional charge, we gave the customer a rental car for a day. Because your car was towed away, it was very difficult for us to debate what had transpired with your vehicle. At the same time, we also trusted your instincts to have your friend who had mechanic experience fix the car. While we would never downplay your friends' expertise in the mechanical field, we cannot comment or debate what your friend either found or didn't find with the vehicle. If you had sought out a 2nd opinion from another dealer, and received a full diagnosis report, then we could have compared and discussed any discrepancies that may have existed between our diagnosis and the dealer that gave the 2nd opinion, however this was not the case. While you have only paid a total of $116.99 and the rental car was included as our way of assisting the situation, we would be happy to uphold our agreement of paying %50 of any costs incurred to you as long as you can provide the receipts. While we understand the situation is frustrating, DeCormier Nissan takes great pride in assisting and helping in this situation, regardless of how little our dealership was involved and communicated with. Our offer still stands and we hope to hear from you soon. As a family owned business, we take great pride in applying our values to exceed the expectations of our customers. You can bring in your receipts any time and we would be happy to help. -DeCormier Nissan

January 31, 2016

Car not registered I purchased a certified used Nissan. During the transaction it was discussed at length that I was timing my purchase because my registration needed to More

by Anna H
Recommend Dealer
No
Employees Worked With
David Attardo
Feb 02, 2016 -

Bertera Nissan Manchester responded

In response to Anna H, DeCormier Nissan does apologize for your registration renewal situation. DeCormier Nissan would greatly appreciate it if you would contact us at (860)-643-4165 and ask for Jon so that we can rectify this issue for you.

January 25, 2016

Angel Rivera And Annie Are Awesome !!!! Came in for a oil change and came out with a brand new 2016 Maxima they did everything and anything to help me out it was a dream come true come see A More

by aarondiaz1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Rivera, Annie Sheehan
January 02, 2016

Ask for Miko! Miko Valentin was extremely professional and helpful. He wasn't pushy or overwhelming. If you're in the market for a Nissan, ask for Miko! More

by RFB17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miko Valentin
December 23, 2015

Great experience I dealt with this dealership about 15 years ago and their service then was the reason I returned. I found the salesperson to be knowledgeable, friend More

by L. Skil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean-Eddy Mores, Annie Sheehan
November 30, 2015

Best car buying experience This purchase was undoubtedly the best I have ever experienced. With DeCormier people like salesperson Angel Rivera, Jack from finance and Ahsan, who More

by rjchasse
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Rivera, Ahsan Sumra
October 22, 2015

Wonderful and easy experience I have had several friends purchase cars at DeCormier over the years and were pleased. I had in mind to go to 3 or 4 dealerships to look at cars but More

by NeilJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jena, Joe DeCormier
September 25, 2015

Not helpful, Received offer in the mail but can't use it. I received an offer in the mail to buy 3 tires get one for a buck. Called for a price and was told that I couldn't be helped because I didn't have the More

by hlavoie
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jon Kqellquist
Sep 25, 2015 -

Bertera Nissan Manchester responded

Unfortunately the dealership does not control which tires qualify for the buy 3 get 1 for one dollar offer.

August 27, 2015

Beware!!!! My son bought his first newer car at this dealership. He purchased a certified used car and purchased the extended warranty, He recently took his car More

by lornare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jon Kqellquist
Aug 28, 2015 -

Bertera Nissan Manchester responded

This customer did purchase a vehicle from DeCormier Nissan on 06/10/2014 with 38,074 miles however, they did not return with any complaints or for any kind of service until 08/27/2015 with 48,904 miles, almost 11,000 miles later, with a complaint of brake noise. DeCormier Nissan found the front brake rotor was scored and overheated and the rear brake shoes are worn and rear brake drums have heat spots due to overheating. Also found front tires worn appears to be because of lack of rotation but again it is hard to determine due to having no maintenance records on this vehicle after purchase. DeCormier Nissan stands firm that we sold this customer a quality pre-owned vehicle that was well above minimum specifications for operation which is evident considering this customer did not return with any complaints for well over one year and over 10,000 miles. DeCormier Nissan always has and will continue to strive to provide the highest quality used vehicles and services to all our customers.

July 11, 2015

Car Buying as It Should Be Actually enjoyed buying a car for the first time! Wonderful bunch of people at this dealership. We felt like we made new friends there. They were all More

by PeterB
Recommend Dealer
Yes
Employees Worked With
Matt DeCormier, Bruce Levy
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