Edwin was pushy, argumentative, and condescending in looking to make a sale and trade in. In short, I wanted more than what they would offer for my car (by about 400$). Their method was to ask me “How much do you want for it?” And when I named a price, all I got in return was asking where I could have possibly gotten that number from and what made me think the car was worth that. After realizing I was not going to get what I wanted, I kindly thanked Edwin and made my way out the door. I was followed outside by Aaron, and asked why I wasn’t interested in purchasing. I politely told him it wasn’t going to happen today, and he proceeded to ask me where I think the number I was asking for was justified. He asked what website I did my research on, and again where I got my “number”. I was appalled by the persistence of these sales people to continue to argue with me when I was ready to accept that I wasn’t going to get what I wanted. I walked, and that bothered them. Lia put a bad taste in my mouth, and I expected this treatment from other dealerships that I would continue my search in. I took my search to Balise Honda in West Springfield, and could not have had a better experience. Lia’s treatment is not normal, and not acceptable. i will never do business with this dealership.