Bertera Nissan Manchester

So my experience at DeCormier started out okay. I stopped in before Christmas to look around, but when the salesman, Calvin, and I were unable to make a deal due to my trade-in, I "promised" him that I would in before Christmas to look around, but when the salesman, Calvin, and I were unable to make a deal due to my trade-in, I "promised" him that I would return after I sold that vehicle. Even though I told him then, and again via email and voice mail that I would be back once I had sold that vehicle, he continued to call every 2-3 weeks or so "just to check in". Anyway, I finally came up with another option for selling that vehicle so I decided to go to Calvin and see if we could work a deal because I had "promised" him that I would return. I went in on a Wednesday to look at a used 2013 Altima. After an hour or two of negotiation with Calvin, we came up with a monthly payment (after trade-in, etc.) for 60 months that I agreed to with him by a handshake. I came back the next day to sign all of the paperwork and allow them to clean the car up (that, they did a good job on). When I got there, Calvin sat me down and asked if I was interested in an extended warranty. When he quoted me a price (for a 60 month warranty) of $29/month more than the payment we had agreed to, I said "no thanks, too much". Of course I got the big song and dance from Calvin, but I stuck with my "no thanks, too much". So then I was brought in to sit down with Eric, one of the Finance Managers. When I sat down I realized that I had forgotten my reading glasses... yes, big mistake! especially when you're putting your name on a bunch of contractual documentation, but, I was straight forward with Eric and told him that I had forgotten my glasses but I trusted he would not steer me wrong... to which he responded the old, yes of course, you can trust that I won't steer you wrong. So then Eric asks, "are you sure that you don't want the warranty"? I "say no thanks, too much". He then says, what if I could get you the warranty, making your monthly payments xxx.xx (and quotes me a new monthly price that is $12/month more) would you get the warranty??? and then he says, plus, I got you 1.99% instead of the 2.49% as we previously agreed to, making your monthly payment xxx.xx (which was only $10/month more than my originally quoted monthly payment). "Wow, great!", I say and think to myself, "this guy Eric, he's pretty awesome, he's getting me the warranty for only $10/month more, plus, he got me 1.99% interest"!!! So I "blindly" (remember I'm not wearing my reading glasses), sign all of the paperwork... at absolutely no point did Eric ever mention extending the loan's term length! Yes, that's right, the next day I was reading over the contract (that I blindly signed) and it was for 63 months, not 60 months. Now, I know that it was my own stupidity, signing something that I couldn't read, but I trusted Eric and feel that he should have been quite a bit more detailed in his explanation of the loan, again, I never heard him say, "well, if you extend the loan to 63 months, then your monthly payment will be xxx.xx. "Fool me once, blah, blah, blah"... Deceitful is the only word I have for Decormier Nissan! As I walked out of the dealership I told Calvin that I would be back... this time I am not keeping my "promise"! I will also post on Facebook, fill out ever bad review I can and tell everyone I know my story in an effort to gain even a little bit of retribution... More

What a great car buying experience. It was very relaxed, no pressure, so easy and simple. De Cormier took into consideration the car and accessories I wanted and was able to locate it within 24 hrs. Their no pressure, so easy and simple. De Cormier took into consideration the car and accessories I wanted and was able to locate it within 24 hrs. Their customer service is outstanding; I highly recommend my sales associate was Calvin Crocklin –when you are in the market for a new vehicle! General Sales Manager Glenn Sawyer was also involved in my buying experience, he was great as well. They are very honest and straightforward with the whole process, you can tell it’s a family owned and operated business. You will leave De Cormier feeling confident in the purchase you made! I also recommend the new 2014 Rogue!!! More

My husband and I had a great experience at DeCormier Nissan Dealer in Manchester, CT. We had a specific car in mind that we had seen on the internet. Al set up an appointment at a time that was conveni Nissan Dealer in Manchester, CT. We had a specific car in mind that we had seen on the internet. Al set up an appointment at a time that was convenient for us. Jeff patiently answered all of our questions and took us for a test drive. We decided to purchase the car because it was a certified vehicle and it was in excellent condition. Also the price was very good for such high quality car. The day we bought the car this dealership was very organized. They provided all the necessary papers and gave us a "Home Folder" and a "Car Folder". Matt, the manager, was very sensitive to my husband's health needs and provided us with extra service. Jeff, our salesman, also went out of his way to accommodate us. This dealer was far from our home but it was worth the trip. We are enjoying our beautiful car and we would highly recommend DeCormier. More

Everything was good. I did most of the transaction on line or the phone,and both Glenn and Dave were fine with that. They gave me a fair price, a fair trade-in and everything was ready when I went to pic line or the phone,and both Glenn and Dave were fine with that. They gave me a fair price, a fair trade-in and everything was ready when I went to pick it up. Overall it was an easy, pleasant and fast experience. It might be worth noting that I bought a rather unusual car, a Nissan Leaf, an electric car. Many people, dealers included seem to be rather unfamiliar with the vehicle. Dave knew it inside and out, got everything set up right including the bluetooth for my phone and address book. More

I visited Decormier to see if I could trade in my older truck for the new Pathfinder. I was greeted and well taken care of from the minute I entered the showroom. My salesperson, Bob, was finishing up wi truck for the new Pathfinder. I was greeted and well taken care of from the minute I entered the showroom. My salesperson, Bob, was finishing up with another customer so Glenn made sure I was comfortable and went over some of my questions. He showed me the pricing in detail on both my trade-in and on the new car. When Bob was available, he made it clear that I was his first priority and took over for the balance of the transaction. They really took care of me and offered me a great value for my trade-in, as well as a great deal on the 2013 Pathfinder they had on the lot (the very one I was looking for!) They were all very straight forward, honest, friendly and made my car buying experience one that I wish everyone could have. I would highly recommend DeCormier (I already have!) to any of my friends or to anyone who is considering a new OR used car purchase. They have other makes and models in the used lot and I sent a friend there and she was just as pleased. Thanks, DeCormier, for making car buying a fun experience! More

I had agonized about purchasing another vehicle as I've always hated the process. My husband and I had visited another Nissan Dealer in the area and had come away with no desire to proceed. Not sure I've always hated the process. My husband and I had visited another Nissan Dealer in the area and had come away with no desire to proceed. Not sure why, just didn't feel the love. When we walked in to DeCormier we instantly felt welcome. Every person we dealt with was friendly, accommodating and understanding our needs. No pressure is something I'm all about, being in sales myself. I want to thank each and everyone involved in our purchase. I have since bragged about DeCormier and will be recommending hand them down! Thanks for the experience!! More

I have never, ever in my life had such a nice time buying a car. I told my wife on the way, "oh no, I hate this part, it is always get your information, then make you sit down, give you a runaround, etc" - w a car. I told my wife on the way, "oh no, I hate this part, it is always get your information, then make you sit down, give you a runaround, etc" - we all know the drill. We walked in and were directed to Calvin. He is such a nice person, and was so pleasant to work with !! He took us to exactly the car we were looking for (Rogue), let us drive it, answered all our questions, and did not pressure us in any way. When it was time for us to leave, he simply let us go, and said he hoped to hear from us soon. I then expected the next usual - calls every other day asking me if buying me a six pack and giving me $200 to buy it today would help get me in there tonight !! But - NO !! No pressure, no annoyances, I was so happy I couldn't believe it. We wanted the 2014 Rogue, and I stopped by to place the order, and there one was sitting on the showroom floor ! We told Calvin we wanted to buy it. And we did ! We got home and decided we wanted leather. Nissan was so nice when we went back, trying to help us understand the options we had available, purchasing the next model up. In the end, we decided we would use their recommended upholsterer to add after-market leather, because the model we got has the third row of seats, and we wanted to keep those. Honestly I have never felt more helped, less bothered, and had all around very simple and wonderful car shopping experience. I would go back to Decormier again and again, and when it is time to trade in the Xterra, that will be the first stop. I can't say it enough, I have always, every single time, had a horrible car shopping experience, this was so refreshing to enjoy car shopping for the first time in my life. Thank you Decormier !! More

I would highly recommend Decormier to anyone in need of a used or new car. It is hard nowadays to find a dealer who is looking out for your best interest. Rob did a great job and was there every step of the used or new car. It is hard nowadays to find a dealer who is looking out for your best interest. Rob did a great job and was there every step of the way along with the other staff members. The overall experience was excellent from upper management to sales. The atmosphere was very friendly; upon arrival I was offered coffee and I felt comfortable. Rob was very attentive and followed up with me every step of the way. Sam and Eric provided excellent services and were a pleasure. Overall it was the best experience I've had at a car dealership and they were very easy going. Everyone worked hard to make sure I had a positive experience. The staff that I worked with were very knowledgeable about the features and services available to me. I really and truly appreciate Decormier for their excellent customer service and staff that made me feel welcome! More

Matt was walking through the lot as I was "poking around" and stopped and asked if he could help. We briefly discussed my situation and Matt brought me in to meet Bill. Matt gave Bill a summary of wh around" and stopped and asked if he could help. We briefly discussed my situation and Matt brought me in to meet Bill. Matt gave Bill a summary of what I was looking for and Bill took it from there. Bill did not try to "upsell" or use any pressure tactics during our entire discussion. He presented what he had and answered questions simply and accurately. He showed comparison "buy" vs. "lease" (which I asked about as I have not bought / leased a NEW car in many years.). We too a local and highway test drive. All the conversation(s) were simple "sit around the desk - drinking coffee" relaxed discussions. I HATE buying 'big ticket' items, but Bill - and the whole environment at DeCormier - made leasing a new car a pleasant experience. I had no doubt that I had been treated in a fair and honest manner. There was NO BUYER'S REMORSE or misgivings. Bill went through the features of the car and I was quite comfortable when I left the dealership with my new car. Eric made the financing part / paperwork painless. The Quality of Work category rating refers to the GlassCoat applied to the vehicle. I will definitely do business with DeCormier in the future and recommend DeCormier to others. While my last name is Cormier, I am in no way related to the DeCormier family. More