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Bertera Nissan

Auburn, MA

4.1
1,431 Reviews
Call Dealership (866) 732-3016

569 Oxford St S

Auburn, MA

01501

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1,431 Reviews of Bertera Nissan

November 16, 2022

Clean, helpful, timely, good communication with customer, satisfied visit, plan on going back again, thanks More

by MTISDELL23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natasha Pellot, Amir Abnoos, John Upham
Report | Print
Nov 22, 2022 -

Bertera Nissan responded

Mtisdell23, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

November 16, 2022

The best dealership I’ve ever had take care of me because they care!!! Very knowledgeable and not pushy at all!!! I feel very welcome every time I come in!!! More

by nickscully25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Lopez, Natasha Pellot, Amir Abnoos, Dennis Plaszewski, John Upham, Bob Fitzsimmons, Alexandria Callahan, (The Shuttle Guy) Larry Kaplan, Caitlin Violette
Report | Print
Nov 22, 2022 -

Bertera Nissan responded

Nickscully25, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 15, 2022

I’m very pleased with the services department, since I arrived till the time that I backed there to pick up, My is in great shape now! More

by albany65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski, John Upham, Bob Fitzsimmons, Alexandria Callahan, (The Shuttle Guy) Larry Kaplan, Caitlin Violette
Report | Print
Nov 22, 2022 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 14, 2022

The dealership is clean, friendly and convenient those are the good things about it. I don’t like that every time time I go there that when I ask for my car to be ready for a certain time it never is it’s More

by Jalicea10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski, (The Shuttle Guy) Larry Kaplan, Caitlin Violette
Report | Print
Nov 15, 2022 -

Bertera Nissan responded

Hi Jalicea10, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 14, 2022

Service advisors are great techs not so much oil change and tire rotation. Rotation never done 2 times within the year I started to mark wheels and 2 of the 3 times no tire rotation after I was told they w More

by COTTINGPH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caitlin Violette
Report | Print
Nov 22, 2022 -

Bertera Nissan responded

Cottingph1, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (508) 832-9611. We look forward to hearing from you.

November 13, 2022

My service was handled fast and throughly. I enjoyed the nice waiting with free donuts and pastry. More

by scottforrester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Fitzsimmons
Report | Print
Nov 15, 2022 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

November 13, 2022

I question my radio acting like a Christine and she gave me suggestions and it worked. thank you More

by pcurving
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin Violette
Report | Print
Nov 15, 2022 -

Bertera Nissan responded

Pcurving, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

November 12, 2022

I bought my vehicle here in 2015 and have used them for service which has been excellent. They are pretty timely as well as I always wait while my car is serviced More

by smk0708
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski, Alexandria Callahan, Caitlin Violette
Report | Print
Nov 15, 2022 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 12, 2022

I scheduled my appointment for a day that I could get a ride to the dealership to pick up my car and they did not get me a ride. And I had to call them three times I got my own ride. Very poorly handled More

by BILLTROTTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Some fat guy
Report | Print
Nov 15, 2022 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We do appreciate your feedback on your experience although we do not appreciate you referring to our employees as "some fat guy". If you would like to speak to a a manager regarding your service please give us a call at 1-508-832-9611. Thank you.

Nov 16, 2022 -

BILLTROTTA responded

You should not make promises that you can't fullfill. And you also sold me a used vehicle with a defective trans mission as you all well knew the 2014 had major problems with the CVT transmissions and the car also had two dented rims that you hid on the rear tires. '

November 12, 2022

I have as told to get a 45k mile tube up ! But I was only at 41k miles . Other than that - no complaints More

by Maglons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young guy not sure of his name
Report | Print
Nov 15, 2022 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

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