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Bertera Nissan
Auburn, MA
1,431 Reviews
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1,431 Reviews of Bertera Nissan
November 20, 2021
Fantastic service and professional staff. The entire experience greatly exceeded my expectations. I strongly recommend Bertera Nissan. experience greatly exceeded my expectations. I strongly recommend Bertera Nissan. More
by patrick.quinn07
Verified CustomerEmployees Worked With
Dennis Plaszewski, John Shaw, John Upham, Bob Fitzsimmons, Alexandria Callahan, (The Shuttle Guy) Larry Kaplan, Caitlin Violette
November 20, 2021
Service department should let customers know that making an appointment is not necessary as they actually go by the 'first come first serve', theory. I dropped off my vehicle at 4:45 on a Thursday for a 10: an appointment is not necessary as they actually go by the 'first come first serve', theory. I dropped off my vehicle at 4:45 on a Thursday for a 10:15 appointment on Friday. I called at 2:15 to find out the cost. I was told it wasn't ready yet. In fact it was in some kind of line-up still waiting to be worked on. This put more than myself in a bad situation for the afternoon. In fact, this same scenario happened the last time I had service on this same vehicle at this same facility. Should have known better. One of the people this inconvenienced was raring to give this department a review. In addition to this, someone should speak to your service staff behind the counter about commenting on unruly customers while other customers are in ear shot. The conversation not meant for my ears was unprofessional to say the least. More
by SEWBUTTON1
Employees Worked With
S. Gillette who was fine, just not up front about time
November 19, 2021
It was an excellent experience ! From how clean it was to the professional staff it was a pleasure to do business with. The general manager Rich was involved as well and he is an asset to the company , I cou the professional staff it was a pleasure to do business with. The general manager Rich was involved as well and he is an asset to the company , I could tell right away ! More
by Larryg8940
Employees Worked With
Dwayne Spence, Rich Salmon, Amir Abnoos
November 19, 2021
The service department is responsive, provide good communication during the service cycle. They are cordial, professional, accommodating, expensive communication during the service cycle. They are cordial, professional, accommodating, expensive More
by Jtrumble
Employees Worked With
(The Shuttle Guy) Larry Kaplan
