Bertera Subaru of Hartford

This was my first stop when I started looking for a vehicle. I didn't know what I wanted to get so I tried out a 2019 Subaru Forester w/47k miles for 26,500. I decided to look online while at the deale vehicle. I didn't know what I wanted to get so I tried out a 2019 Subaru Forester w/47k miles for 26,500. I decided to look online while at the dealer to see if there were better deals out there. Sure enough found a 2019 Forester w/32k miles for $25k. I showed the salesman that vehicle he got the manager who searched the lot and found a similar Forester and got the price down to 25,800. I decided that was a decent offer and put a deposit on it. The problem I learned was that they didn't have the title for the Forester and we're waiting to get it. Had I wanted to buy that car on the spot I couldn't have driven away without the title for it. I decided to look around at other dealers and found a few pick up trucks I liked better so I asked for the deposit back. I was told the deposit was non refundable. I think it's poor business and maybe not legal to keep a deposit for a vehicle for which you don't have the title. More

I own an outback but didn't purchase it from Bertera. I usually use my own trusted mechanic for the work I need, however, I had an exhaust leak and my mechanic reluctantly referred me to the dealer. The I usually use my own trusted mechanic for the work I need, however, I had an exhaust leak and my mechanic reluctantly referred me to the dealer. The service department at Bertera handed me their diagnostic report which included it was the catalytic converter that need to be replaced, letting me know that the cost for the part and labor would cost me a little over $4000 and it could take up to a month to get the part. Based on this information, I inquired about the trade-in value Bertera would give me for my Outback, if I chose not to do the work and use their trade-up program. The sales manager gave me a $7000 trade-in vale which of course was very low and was based on the information from the service department. After their diagnostic work, I consulted my mechanic again and went to another trusted mechanic. Both mechanics quoted me a price for under $800! The catalytic converter was not the problem! They lied, took advantage of me, and provided me with fraudulent information. I would NEVER go to Bertera for anything, they are not to be trusted! More

ZERO STARS Despite having made an appointment at Bertera of Hartford, I was left writing for 3 1/2 hours for what should have taken 15 minutes. The treatment I was about to endure was hardly fair or ethical of Hartford, I was left writing for 3 1/2 hours for what should have taken 15 minutes. The treatment I was about to endure was hardly fair or ethical. The salesman, Bill, was sleazy and manipulative. The sales manager, Chris, was a bully. They ganged up on me and grossly exaggerated the minor damage on my car. They pressured me to accept their terms. It seems they enjoyed their underhanded tactics and the unfair practices that took place. There was no negotiating; they would not allow it. The word customer hardly applies here. The word victim is more appropriate. The finance officer, Jonathan, rushed me through the paperwork and, despite being asked, refused to slow down to explain anything. There were hidden charges I did not see at the time. In subsequent interactions, Chris was impatient, rude and obnoxious. They damaged the vehicle while getting it ready without disclosure or compensation. The "protective" treatment of the upholstery has failed. I wish I'd seen all the online negative reviews of Bertera before I went. I would not have gone. I regret even considering driving onto that lot. DON"T DO IT. More

First, let me say that I haven’t been car shopping in years and found the process incredibly frustrating. I saw a used car advertised for a little over my budget, but I had I return the rental and so I years and found the process incredibly frustrating. I saw a used car advertised for a little over my budget, but I had I return the rental and so I went for it. The sales guy was the most pleasant part of this entire experience. A really great guy! While doing the paperwork, I realized that I would have to pay and additional 22.15% in taxes and fees. I couldn’t believe it. Yes, I expected to pay taxes and fees, but not an additional $2,545.43. I was originally quoted $2,884.93 in taxes and fees on a $11,488 advertised sales price. This should have been listed next to the advertised price. It feels disingenuous to list at the bottom of the webpage in tiny letters that a $694.85 fee would be charged plus other fees. Who would have imagined that all the fees plus taxes would have increased the advertised price by 22% for a total sales price of $14,033.43? Just like the airline industry, you should see the total fees online. THIS INDUSTRY NEEDS TO BE REGULATED. More

After many years of complete loyalty to the dealership they now inform that I’m no longer part of tire loyalty program. Their error in record keeping and will no longer have service done at dealership. they now inform that I’m no longer part of tire loyalty program. Their error in record keeping and will no longer have service done at dealership. More