Bertera Subaru of Hartford

After discussing a new Outback with O'Neal over the phone he invited to the store to get pricing. I did and he gave me a very fair price. BUT, he insisted I provide a credit card as a down payment on an Outb he invited to the store to get pricing. I did and he gave me a very fair price. BUT, he insisted I provide a credit card as a down payment on an Outback that I was not completely sure I was ready to buy. I knew the model I wanted but not the color nor did I pick out a specific vehicle. I wanted to discuss the purchase with my wife, who was at home, because the price was higher than what we previously discussed. I was reluctant to provide the credit card but I did after I was reassured that the deposit was refundable. I called back the next day and informed O'Neal that I can't make the purchase explaining that I want to make the purchase in 8 weeks when I receive a salary bonus. I asked for a refund. After berating me and finally telling me to take my business elsewhere he said he will issue a refund. I called back the next day and the refund was not processed. A short, professional discussion followed with their very nice receptionist. I explained the situation to her and she said she will process my refund. Sadly, this would be the easiest sale in 8 weeks. He did not have to take me for a test drive, I knew the options I wanted, and I was pleased with the price so I knew I did not have to shop elsewhere. Heck, I even understood that I may have to buy at a a higher price in 8 weeks and I told him that, too. But the change in attitude and his aggressive, negative tone when I said I wanted to wait was very unprofessional and uncalled for. He had no respect for the potential customer's decision. He just wanted to make a sale, not earn a customer. He was gives car salespeople a bad reputation and poorly represented Subaru. I was embarrased for him. That dealership lost out on a long term relationship. I also contacted Subaru of America. More

Said they would match any financing available, they did not. Vehicle was not ready the day they said it would be, rather 2 days later. After paperwork, and transferring plates, not using old plates, took a not. Vehicle was not ready the day they said it would be, rather 2 days later. After paperwork, and transferring plates, not using old plates, took a total of 6 days. They also charge over 2,000 dollars for buying a vehicle listed online if you go in just to test drive it. More

Issa met me at the door and was helpful and attentive throughout the process. I was only "Shopping", not intending to make a immediate purchase but he helped me quickly make a decision to buy that night throughout the process. I was only "Shopping", not intending to make a immediate purchase but he helped me quickly make a decision to buy that night. We had stopped taking our Subaru's to Berterra for servicing but Issa has convinced us to work with the service department at Berterra again. When my husband and I went to pick up the car, he carefully explained all the features again and made very sure that I had my BlueTooth connection set up. He took my husband and I to meet the service staff and made us feel very comfortable. He has called me several times since that day to ensure that I was happy with my Forester and did not have any additional questions. Thank you, Issa, for making the purchase of my new car a simple and satisfying decision. More

A family member recently purchased a car from this dealership and there were several issues that irked me concerning the handling of the purchase of the car. I accompanied the family member when he p dealership and there were several issues that irked me concerning the handling of the purchase of the car. I accompanied the family member when he picked up his new Subaru. This was a new car purchase and the family member was a younger first time buyer. That being said, it would seem that the salesman and the financial officer would have walked through the process with the buyer but they did not. First, the buyer left the showroom without a single piece of paper. No figures, no description of the purchase, nothing. Granted the buyer should have asked for the deal in writing but what is wrong with the salesman. Iwould think that they have a legal obligation to disclose this information to the buyer. This was the first sign of trouble. Secondly when the car arrived at the dealership, the salesman called and asked if the buyer wanted to pick up the car that night without giving any type of information for the buyer to obtain car insurance - nothing!! The salesman should have told the buyer the information necessary to purchase car insurance, i.e. VIN number etc. Just "come pick up your new car". Thirdly, when the buyer went into see the financial officer to sign the papers, the officer changed the length of the loan and the interest rate of the loan and the lending institution without informing the buyer or at least giving the buyer the option of changing the terms of the loan. When it was brought to his attention, he said he did it "to make the payments more "do-able". This should have been presented to the buyer and let the buyer make an informed decision - not "oh by the way, we extended the loan by 6 months and changed the interest rate by .5%" Finally, a week later, we find out that the dealer was to have the buyer sign necessary paperwork from the insurance agent. This paperwork was never seen at the signing of the papers. Fortunately, the car was insured and he was not driving without insurance. For these reasons, I would strongly suggest seeking out another Subaru dealership or if you do purchase a vehicle, be aware of these issues. More

When my husband and I started shopping for a Subaru we did quite a bit of research. We initially went to a Subaru dealership closer to our home. Unfortunately the customer service at that dealership was v did quite a bit of research. We initially went to a Subaru dealership closer to our home. Unfortunately the customer service at that dealership was very poor. We felt that they were rude and condescending to us and they even went as far as to bad mouth other dealerships. They basically told my husband and I that we would be back begging for their "low price". I was frustrated and not wanting to deal with anymore "shady car salesmen" but my husband convinced me to come to Bertera with him and meet with Sabrina. I am so glad we did. Sabrina was WONDERFUL!! She showed us exactly what we were looking for and didn't try to pressure us for extras. When we decided on a vehicle they pretty much honored a price we were quoted on the internet even though the vehicle I picked had a few small extras. There was NO HAGGLING, NO back and forth for the best price and ultimately the price and customer service was 150% better than what we experienced at the other dealership. We are now trying to convince some friends and family to check out this dealership as well. I will definitely recommend Bertera to anyone looking for a new car and would absolutely return for all my future car buying needs. More

All of the salespeople I encountered were friendly and accommodating, especially Liz who sold me the Impreza I'm now in love with. Even when I encountered minor brake and headlight issues a few days afte accommodating, especially Liz who sold me the Impreza I'm now in love with. Even when I encountered minor brake and headlight issues a few days after the purchase, the service department was very willing to fit me into a busy day to address my concerns at no cost. The car itself is everything I expected and more prior to purchase. I've definitely recommended the dealership to friends since my experience at Bertera. More

Sabrina helped us select a car rather than sells us a car. This is a BIG difference. She asked us what we wanted and found some that we liked . Once we decided what we wanted she got the vehicle from ano car. This is a BIG difference. She asked us what we wanted and found some that we liked . Once we decided what we wanted she got the vehicle from another dealer. She was very patience, professional, and courteous. The day we purchased the car she sent an e-mail thanking us.Once the car arrived at the dealer she sent us the sticker so we would be sure that was what we wanted.When we went to the dealer she very patiently explained all the features to our satisfaction. She called again the night after we bought the car and said if there were any problems or questions to please call her. Overall this was a veery pleasant experience. More

What a complete waste of time.  Attempted to lure me in on a car that "suddenly" was sold out from under me. Highly unprofessional.  Didn't even apologize for wasting my time negotiating deal for someth in on a car that "suddenly" was sold out from under me. Highly unprofessional.  Didn't even apologize for wasting my time negotiating deal for something that didn't exist.  As an attorney, i wish there were laws against such practices.   More