Bertera Subaru of Hartford

My purchasing experience was great. The service department not so much. You can't even talk to anyone. I have emailed and called and nobody has bothered to get back to me. Tires for life program department not so much. You can't even talk to anyone. I have emailed and called and nobody has bothered to get back to me. Tires for life program is not worth the aggravation. Will never go back to Bertera More

Test drove a car on Saturday, put down payment on Sunday, told on Monday someone else bought same vehicle. Apparently two different managers handling used car inventory can't speak to each other. I am sure t told on Monday someone else bought same vehicle. Apparently two different managers handling used car inventory can't speak to each other. I am sure they'll survive (they do sell Subaru's) but their business ethics are sketchy. Sales rep. was courteous, don't think I'll go back.... More

Avoid Bertera if you can- they are Dishonest! I warn you against doing business with these people. They are dishonest and immoral! They will tell you one price to get you there then not honor th I warn you against doing business with these people. They are dishonest and immoral! They will tell you one price to get you there then not honor that price. They will lie to your face. They will charge you more if you want to pay cash for your car, after a price has been settled upon. They will try to get you to promise not to leave bad reviews. They will use high pressure tactics to try to sell you bogus add ons. They will falsify milage reports and cafax reports! This last claim is true and really bad. I can't believe they did this. Do not buy from these people if you have a chance. The finance guy is a game show like huckster trying to get you to buy extra protections that consumer reports says are not a good deal. Stay away More

I took my subaru in to perform a safety recall on the I took my subaru in to perform a safety recall on the passenger side airbag. They completed the service and gave me a loaner for the day. This part o I took my subaru in to perform a safety recall on the passenger side airbag. They completed the service and gave me a loaner for the day. This part of the process was simple, easy, and customer service oriented. However, when i received a phone call from a Service Center employee. I was told that they found a few issues during their routine inspection. I was told that the drive belt was cracking and was in need of replacement. I was quoted just over $300.00 dollars to perform this service. I declined the service. When I inspected the drive belt I found it to be in perfect working order. There were no cracks, fluid, or any other sign of a close to failing drive belt. I could even still read the part number on the belt. So, I was lied to. The part did not need to be changed. Further, based on the condition of the bolts holding the belt cover in place it is extremely unlikely that they even checked the drive belt, or many of the other parts they claim in their routine inspection. Fortunately I am proficient enough with my vehicle to double check against their claims but I know many people who are not and would have paid out a good chunk of change for a repair which was unnecessary. it is safe to say that I will not be returning to Bertera Subaru Hartford as a customer in any capacity; service, sales, nor parts. More

Bought a vehicle they said I was going to have free tires for lifetime that did not happen, they supposed to service my car before I get it they didn't change oil and filter have to do it on my own, I checke for lifetime that did not happen, they supposed to service my car before I get it they didn't change oil and filter have to do it on my own, I checked the oil wasn't as for a car from the dealer, every time I call they give me the runaround with the tire for life deal, so end up buying my own tires, not satisfied with all promise they offered at time of buying and then didn't back up there deals of tires for life... More