Best Ford

My Best Ford dealership experience was positive. Each person on their team that I encountered was pleasant and worked to earn my business. Each person on their team that I encountered was pleasant and worked to earn my business. More

Talen, the Salesperson was fine, except at one point he tried to have me sign a document that I was transferring my extended warranty on my trade-in, which I was not. The Finance Manager. Jeff Poisson, was tried to have me sign a document that I was transferring my extended warranty on my trade-in, which I was not. The Finance Manager. Jeff Poisson, was okay, somewhat disappointed he didn't listen when we said we only wanted the vehicle and nothing added, He proceeded to try to upsell and then got another Finance Manager to come in saying he had to enter a special code, since we declined coverage. The other Finance Manager l Sean Kirchner, came in and he was aggressive and persistent about adding warranty and other products. Didn't listen to what we did and did not want. Tried to adjust all the numbers and present it as a great deal. They also never actually showed the cost of the add-ons, they kept trying to sell the payment, never mind they increased my payment AND extended the term. I finally had to tell them to just give me my paperwork without anything else, so we could finalize the deal. More

James was great and stayed late for us to get me setup in my new company truck with no down time. Would recommend. my new company truck with no down time. Would recommend. More

I leased a truck from Best Ford and it was great thanks for the help ! for the help ! More

When I asked about a loaner they had said there would be a rental cost. Stephanie then offered me the pick up and drop off service. It was the best thing ever. They picked my vehicle up right from my drivew a rental cost. Stephanie then offered me the pick up and drop off service. It was the best thing ever. They picked my vehicle up right from my driveway and delivered it back to me after the work was complete. It’s difficult not to have a vehicle during the day, but this was the next best thing. Appreciated this so much. Thank you for making my day a little easier. More

Best Ford Lincoln . I love the convenience that they offer of the mobile service where they come pick up your car and drop it off or they do it right in your driveway at I love the convenience that they offer of the mobile service where they come pick up your car and drop it off or they do it right in your driveway at your home depending on the service you need. They’re very courteous and helpful and informative. More

Quick Easy Drop off. Consistent and timely updates. Informed of completed worked in a very timely manner Consistent and timely updates. Informed of completed worked in a very timely manner More

Great communication, reasonably priced. I felt the service department had my best interests in mind when I was there. I felt the service department had my best interests in mind when I was there. More

⭐⭐⭐⭐⭐ I had a great experience purchasing my new vehicle from Best Ford. The entire process was smooth, straightforward, and stress-free from start to finish. The staff was friendly, knowledgeable, vehicle from Best Ford. The entire process was smooth, straightforward, and stress-free from start to finish. The staff was friendly, knowledgeable, and took the time to answer all of my questions without making me feel pressured. They handled my trade-in and plate transfer efficiently, explained everything clearly, and made sure I was comfortable with every step of the purchase. I really appreciated their professionalism and excellent customer service throughout the process. If you’re looking for a dealership that values its customers and makes buying a vehicle an easy experience, I would highly recommend Best Ford. I’m very happy with my purchase and would definitely return for future vehicle needs. More

I was overall satisfied because I got the vehicle that I wanted at a fair price and a fair financing option. However, the process was tedious and inefficient for the following shenanigans: 1. We had to p wanted at a fair price and a fair financing option. However, the process was tedious and inefficient for the following shenanigans: 1. We had to play the old game of talk to the salesperson and then he goes to talk to the man behind the curtain. Early in this game, the salesperson tried to get me to sign a statement saying that I would buy a vehicle today. This was before we discussed any specific numbers. After telling him that I wouldn't sign it, he tried to coerce me into signing it. 2. The finance manager tried repeatedly to sell me service plans and extended warranty plans after I told him that I wasn't interested. When he gave up, his boss came in and did the same thing. My time is valuable and I don't appreciate it being wasted in this manner. 3. They told me that they would take care of the insurance and registration, then email the registration to me and mail me the plates. They didn't contact my insurance agent until I called and prompted them 2 days later. After not receiving a registration or plates for 6 days, I called them. It took me 4 phone calls to them over 4 days to get my plates. More