Best Ford

Dropped the ball on insurance and registry paperwork to swap my plates (still don't have). No accountability. Scuffed the bumper of my new car. Listed my trade-in with my personal belongings still inside a swap my plates (still don't have). No accountability. Scuffed the bumper of my new car. Listed my trade-in with my personal belongings still inside and my license plate still on it. The details matter. Should have gone to my usual dealer. Will not purchase from again. More

They were perfect an worked with me to get me into something I actually like an want an not just pushed what ever they wanted to on me they were perfect something I actually like an want an not just pushed what ever they wanted to on me they were perfect More

Wonderful experience. Staff was respectful and friendly. Would recommend to other looking for a new vehicle! Staff was respectful and friendly. Would recommend to other looking for a new vehicle! More

AVOID AT ALL COSTS. I rarely leave reviews, but my experience with Best Ford in Nashua has been incredibly frustrating and concerning. Been servicing my Ford for year I rarely leave reviews, but my experience with Best Ford in Nashua has been incredibly frustrating and concerning. Been servicing my Ford for years at this service center, everything from oil changes to routine service items. In April, I brought my 2022 Explorer in for a $2,000 out of pocket repair (sun shade). Upon receiving the vehicle back 5 days later, the repair was not only failing, the techs working on the car broke numerous other parts on my vehicle including, but not limited to: 1/ Interior pillar trim left loose/rattling 2/ Damage to the seatbelt trim causing the seatbelt to fray 3/ Third-row power functionality no longer working 4/ Cargo lighting failure 5/ and general sloppy behavior with leaving behind screws, a headlamp and even a tool in the vehicle upon returning to me. After escalating the issue, the dealership took the vehicle back again for 10 calendar days. During that process, I was informed additional damage had occurred to the headliner during repair. I was told the vehicle was otherwise "safe to drive" and picked it up - only to discover water leaking into the third-row area immediately after going through a car wash. The vehicle has now returned to the dealership yet again for another issue that did not exist prior to service. I'm now in contact with Ford Corporate to escalate the matter. I understand that repairs can sometimes be difficult, but accountability, communication, and quality workmanship matter - especially when customers are paying significant out-of-pocket costs and trusting a dealership with their vehicle. More

Customer focused experience with polite service ie and friendly sales people and maintenance staff across the board. friendly sales people and maintenance staff across the board. More

My service advisor, Matt, was extremely welcoming and personable. Puts me at ease right away that my car is in good hands, with lots of certified technicians in the service department. Called to let me k personable. Puts me at ease right away that my car is in good hands, with lots of certified technicians in the service department. Called to let me know one of my reported issues does not require diagnostics or fixing - just a user error! That saves me money and I like that. More

Talen was amazing during the sales process, from end to end. He listened to my needs and concerns, took into consideration the make, model and features I wanted, and showed me the perfect truck. Can't say end. He listened to my needs and concerns, took into consideration the make, model and features I wanted, and showed me the perfect truck. Can't say enough good things here. More

Service depart is great when I have an issue Davey always listens to my concerns and makes sure they are taken care of listens to my concerns and makes sure they are taken care of More

I had a problem with my handicap place card. It had gone down the side panel where the drink cups are and I coudn’t get it. I brought it to Best Ford. They worked on it for over an hour It had gone down the side panel where the drink cups are and I coudn’t get it. I brought it to Best Ford. They worked on it for over an hour and did not charge me. On top of that they. brought me home and then brought my car back to me at my house. Fantastic Service. Will definitely start using them for my grease, oil and filter and any problems coming up in the future. Everyone was no nice, too. More

Anthony Pena went way beyond helping me get my 2024 Bronco. Thanks for all his help, I got it. I love it. Bronco. Thanks for all his help, I got it. I love it. More