Best Ford

The dealership is fine. Service depends on the individuals involved in servicing and advising your vehicle Service depends on the individuals involved in servicing and advising your vehicle More

Everyone is so nice and personable. Would definitely come to Best Ford again. Thank you Would definitely come to Best Ford again. Thank you More

Everything was great until last Friday used your AI to make a appointment but when my employee arrived was notified that they couldn't do the service do to lack of staff for the day. After hearing this t make a appointment but when my employee arrived was notified that they couldn't do the service do to lack of staff for the day. After hearing this tried to get a Human to verify next appointment could not so I did not show up Thanks Rich Clark More

This service was efficient and staff was friendly. The wait was not too long either The wait was not too long either More

Very nice dealership. . Professional and easy process. Anthony was wonderful to work with. Prompt at answering messages and phone calls. . Professional and easy process. Anthony was wonderful to work with. Prompt at answering messages and phone calls. More

The service department at Best Ford in Nashua NH is great. The service advisors are knowledgeable and helpful. The service department is organized and efficiently run. I will definitely continue to hav great. The service advisors are knowledgeable and helpful. The service department is organized and efficiently run. I will definitely continue to have them service my vehicles. More

Don't buy a car here! ! Plain and simple. I bought a certified pre-owned from them, at its first oil change It had a massive oil leak. I brought it back to them. They said ! Plain and simple. I bought a certified pre-owned from them, at its first oil change It had a massive oil leak. I brought it back to them. They said they fixed it. Car is still leaking a ton of oil and now they are absolutely refusing to work with me. Read there Google reviews. I'm not the only one. More

The staff at Best Ford always goes above and beyond to make sure we are happy. Service has been quick and efficient. Very happy with them. make sure we are happy. Service has been quick and efficient. Very happy with them. More

the advisors in service are exceptional. They made everything so easy! Thanks Davie, Shawn, and everyone else! They made everything so easy! Thanks Davie, Shawn, and everyone else! More

The inspection assurances were bad enough. Management’s response is why I would not recommend Best Ford. I asked direct questions about a used vehicle’s condition and whether it would pass Management’s response is why I would not recommend Best Ford. I asked direct questions about a used vehicle’s condition and whether it would pass inspection. The dealership’s representative told me its vehicles were thoroughly inspected and answered “Yes, definitely!” when I asked about this specific car passing inspection. I repeatedly stated that an inspection sticker was a condition of my purchase. The representative scheduled my visit and confirmed the vehicle would be held. Although management approval of the price and details was still required, the inspection assurances were explicit. Then Pre-Owned Manager Frank Viola told me it would not come with an inspection sticker. General Sales Manager Scott O’Connell later acknowledged that their automated system had been answering my texts and stated that the vehicle had not been inspected and could not be deemed capable of passing inspection. When I raised reporting the contradictory statements, Frank questioned what I could report because I had not purchased the vehicle. I found that response dismissive. A customer should not have to complete a purchase before their concerns about misleading sales information matter. I did not buy the vehicle. I contacted John Crowley and Carol Gates seeking a resolution and have received no response as of this review. An automated system is still something the dealership chose to put in front of its customers. Its explanation did not resolve the contradictory information or restore my trust. I have retained the written exchanges. Based on this experience, I would shop elsewhere. More