Best Ford

Very very Compassionate service representatives while waiting for Ford to approve a warranty replacement Thank you waiting for Ford to approve a warranty replacement Thank you More

Great job thank you! I appreciate your help with my ford fusion! Thanks so much! I appreciate your help with my ford fusion! Thanks so much! More

My 2019 Ford Ranger has been serviced at Best Ford since I purchased it there in 2020. I wouldn't think of bringing it anywhere else! Service is always great! I purchased it there in 2020. I wouldn't think of bringing it anywhere else! Service is always great! More

bought a Bronco for my daughter, awesome experience. Talon went over the bronco with by daughter and she is very happy. thank you Talon and Best ford Talon went over the bronco with by daughter and she is very happy. thank you Talon and Best ford More

I traveled a little over an hour to purchase my vehicle from Best Ford because they had the specific truck I was looking for. Overall, I am very happy with the vehicle itself, but my experience with the pu from Best Ford because they had the specific truck I was looking for. Overall, I am very happy with the vehicle itself, but my experience with the purchase process was a mix of positive interactions and frustrating setbacks. My salesperson was knowledgeable, personable, and easy to work with throughout the process. Communication was clear, and he remained patient when I asked him to continue advocating on my behalf regarding my trade-in value. I appreciated his efforts and never felt pressured by him. The managers involved in the negotiations were also courteous and professional, even if the process could feel a bit intimidating at times. One suggestion I would make is to reconsider the timing of the tradition of ringing the bell to celebrate a vehicle purchase. While it's a fun idea, it felt premature to do so after agreeing on the sale price and trade value but before the paperwork was finalized. In my opinion, that celebration should happen once the deal is truly complete. One issue that continues to stand out involved the side rails that were supposed to come on the truck. They were initially missing, and my salesperson worked hard to locate them before I left. Unfortunately, once found, they were placed loosely in the truck without protection. When observed the the next day, there were significant scratches caused by the hardware rubbing against each other during transport. While the rails can be replaced, it was disappointing to discover on a vehicle with only 3,000 miles the day after taking delivery. The purchase process itself was lengthy. I spent approximately five hours at the dealership on a Sunday, and to their credit, the staff stayed beyond normal closing time to complete the sale. The most frustrating part of the experience involved financing paperwork. An extended warranty was discussed, but I did not agree to purchase it. However, it was later included in the financing package. When my husband and I questioned why the final numbers were significantly higher than expected, we were told the difference reflected financing & interest costs. After reviewing the paperwork at home, we discovered the warranty had been added to the loan. To the dealership's credit, the finance manager corrected the issue the next morning, but doing so required an additional trip to the dealership and time away from work. The correction also resulted in the loan being rewritten through a different lender at an interest rate 0.24% higher than the original financing. I also had a pre-approval from the bank I had used for my previous three vehicle loans, but the Finance manager was unable to make that option work. At that point, after spending so much time on the process, I was simply ready to complete the transaction and move forward. The finance manager spoke openly about Best Ford's efforts to improve customer experience and build long-term relationships with customers. I signed up for the five years of oil changes and tire rotations, and my future impression of the dealership will depend largely on the service experience going forward. In the end, I drove home with a vehicle that I am very happy with. There were times when I felt we were working together toward a fair deal and other times when the process felt more focused on closing the sale than on the customer experience. Despite the frustrations, several employees worked hard to address issues as they arose, and I appreciate those efforts. More

The service was good what I needed done was completed in a timely fashion I was able to get my vehicle back earlier than I expected. I’m very happy with the service. a timely fashion I was able to get my vehicle back earlier than I expected. I’m very happy with the service. More

Amazing service! !!! The dealership was quick and efficient. Shawn was extremely knowledgeable and helpful. I would highly recommend !!! The dealership was quick and efficient. Shawn was extremely knowledgeable and helpful. I would highly recommend More

Problem resolved. Communication and expected time for repair was beyond expectation. Excellent service by Matt and the team. Communication and expected time for repair was beyond expectation. Excellent service by Matt and the team. More

The most outstanding dealership and service I have ever received. Matt is wonderful. Highly recommended. received. Matt is wonderful. Highly recommended. More