Best Ford

The Best Ford Nashua sales team was great, finance team was good, and the truck is amazing. was good, and the truck is amazing. More

I had my my Engine replaced under warranty at Best ford. They told me it was covered for 3 years parts and service and and to to bring it back if anything loosened up, I agreed because I knew it was a bi They told me it was covered for 3 years parts and service and and to to bring it back if anything loosened up, I agreed because I knew it was a big job. I brought it back 3 months later for an oil change, an engine light that had just come on prompting the visit and a possible exhaust manifold leak. After evaluation, they told me the battery terminal was loose for the engine light, odd because I had checked them before I brought it in; and the manifold had indeed loosened which they tightened. They also wanted to know when I had the battery changed(which I had done about a year earlier).The service agent questioned whether someone had tampered with the battery since and I said no. and I asked the rhetorical question , didnt you have to disconnect the battery before you changed the motor. We left it at that and I paid for the Oil change and they covered the rest. I no sooner drove the truck out of the parking lot and the Engine light came back on. I took it back and after a day or so they told me it was the alternator, not covered under warranty, and the part alone was $1350. I balked at the price and argued that the alternator only failed after they had performed the work and it should have been covered under warranty. They offered an aftermarket for a $1000 installed which I also balked at. I told them ,I would have the truck repaired elsewhere and took the truck back. The service agent commented as I left that you really cant trust those aftermarket alternators which I replied well I only got 45K mils on the one you wanted to replace so I guess I'll take my chances.They called me the next day and said they had reconsidered because it could possibly have been their fault.and offered to replace it. They would cover the cost of labor and I would pay their cost for the replacement part(which was still significant.. I had already dropped the truck off elsewhere and declined. My Mechanic took pictures of the alternator, which wasn't even connected when they returned it. The insulator around the terminal of the alternator was badly melted and the terminal showed evidence of significant arcing. His comment was the cable had not been properly tightened causing the arcing. I sent pictures to Best Ford and requested that they reimbursement me for "my replacement cost" of $450. They never responded. I realize that my vehicle was not a money maker for them but I cant help but believe that they knew that they had caused the problem and were unwilling to eat the cost, never figuring that I would take the truck back and discover the truth. More

Anthony, Tom and MJ were a pleasure to work with and made the experience enjoyable and easy. the experience enjoyable and easy. More

The service was fast, and the service person (Shawn T) was very good to deal with: professional, friendly and knowledgeable, Oil filter and oil change were presumably performed according to standard pr was very good to deal with: professional, friendly and knowledgeable, Oil filter and oil change were presumably performed according to standard procedure, I have no way to tell. What I can tell is when I drop off my truck with all tires at 34psi and pick it up with tires 3psi to 5psi LOWER even though I asked to top off the Nitrogen and end up with TPM alarms going off 10 minutes after driving off the service center, this doesn't make me too happy. Upon inspection , I also noticed my separately purchased valve stem caps have been damaged or replaced with generic ones. Now, given that I had to fill my own tires to the recommended pressure at home, I have a mixture of air and nitrogen anyway, so the stem valves are no longer telling the true story anyway. Leaving the service center with tires inflated at 29psi when the recommended pressure is 38psi is not exactly giving me confidence in the rest of the quality of the service done to be honest. This is very unfortunate because the last 2 services were 4-5 stars, let's assume it's an unusual event. More

Good service. Good Attention to the customer service concerns. Good work at the bestford dealership. Good Attention to the customer service concerns. Good work at the bestford dealership. More

When the vehicle arrived, they called me right away sent me pictures and we set up an appointment that same day to look at the vehicle. Transaction was very easy in which I really appreciated. me pictures and we set up an appointment that same day to look at the vehicle. Transaction was very easy in which I really appreciated. More

Quick service and friendly customer service team. Looking forward to next scheduled service. Thank you Looking forward to next scheduled service. Thank you More

Recently purchased a vehicle from them. The staff came across as nice but unfortunately that's about the only nice thing I will say about that experience. Do your research. They will offer The staff came across as nice but unfortunately that's about the only nice thing I will say about that experience. Do your research. They will offer you way less money for your trade than it is worth. Do not sign anything until you see all the final paperwork. Because they will change it after you already agreed on a vehicle price. They have no morals and should be ashamed that they are overcharging their customers $3000-4000 more than the agreed upon price. When I called them out on it they were willing to tell me the price and numbers were correct, I just didn't understand how they processed it. When I broke out the original deal side by side with the actual deal and emailed it to them I never heard from anybody again. Guess I'm not so stupid after all. Be aware of what you are getting in to. More