I took a test drive of a Kia Sorento earlier this week. The salesperson gave me what I believed to be inconsistent information about the financing - which I confirmed on Kia's corporate website. I emailed the Internet sales manager asking for information on Kia's Competitive Sales Cash incentive and requested a list of eligible vehicles. The Internet sales manager indicated that he couldn't give that information out. I subsequently visited Kia's corporate site again and downloaded the list. I asked about the disparity in the TrueCar quotes from Best Kia and other Kia dealerships (Best Kia had a higher quote) and was given some lame explanation about volume. When I emailed a note about my concerns to the Internet sales manager, I received no response. I even tried to email the dealership sales manager, but was given an incorrect email address.
Purchasing a vehicle should not be this much trouble. It's a shame really, because I liked the vehicle and wanted to pursue further. But at this point, I have no confidence in the Best Kia sales staff, so I am moving on.