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Betten Baker Chrysler Dodge Jeep Ram of Big Rapids

Big Rapids, MI

1.0
6 Lifetime Reviews Review Dealership

18387 Northland Dr

Big Rapids, MI

49307

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6 Reviews of Betten Baker Chrysler Dodge Jeep Ram of Big Rapids

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April 23, 2021

"We have been servicing our Challenger with Betten Baker..."

- jmoore120

We have been servicing our Challenger with Betten Baker in Big Rapids since it was new. Oil Changes, Maintenance, all had been good until we brought it in for an actual issue. They couldn't diagnose the complaint the first time, nor did they have loaners when we called and asked to schedule. We brought it back again, without a loaner of course, and said they couldn't diagnose it but ordered parts for the concern that they thought would fix it. This was months and months ago and we haven't gotten a single call saying that the part was in. We call parts and service and get nothing but voicemail and no call back. This issue was warranty and well within the 3/36k, but now its been so long that the vehicle is almost out of warranty and still the problem persists to the point the vehicle isn't safe to drive. We are now trailering it an hour away to have it serviced before the warranty runs out at another dealer who scheduled us with a loaner and actually answers the phone. We will no longer be servicing any of our vehicles or family members vehicles with Betten Baker in Big Rapids. Such a disappointing experience. Stay clear of this CDJR dealer, make the drive to somewhere else that actually wants to help you.

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Recommend Dealer
No
Employees Worked With
Josh Boglarsky
1.0
Angela Hayes
1.0
June 16, 2020

"Very poor! Luke Smigiel Ran 9 hard checkS on my credit..."

- Mossyoak2115

Very poor! Luke Smigiel Ran 9 hard checkS on my credit without even consulting me! This really put a hurt on my score. I had recently spent the last 8 months working hard to raise my score over 100 points. He also doesn’t know how to take no for an answer. Very unprofessional!

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Recommend Dealer
No
Employees Worked With
Luke Smigiel
November 03, 2019

"Save yourself the hassle and get your car somewhere else...."

- Taylor

Save yourself the hassle and get your car somewhere else. I purchased my car 3 months ago and I have been in there over 10 times dealing with being charged for fees. I even had to go check with the Secretary of State to get missing paperwork. When I asked for help I was juggled around with no answers given. Overall bad experience. In the end, Scott helped me out to make sure I was set. But Overall terrible experience.

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Recommend Dealer
No
Employees Worked With
Josh Boglarsky
3.0
December 05, 2017

"Dishonest, Fraudulent, Doesn't do ask Consumer asks."

- Terry K

I mean if you want a nice vehicle and other dealers couldn't get you in it go here. They'll bloat your income (in my case by almost triple) without you even asking them too, just to make the sale. They don't stick to the debt to income ratio. They ran my credit 7 times after specifically asking my salesman to run it once and done. Debt to income ratio is there to protect the consumer from getting too deep, and the financier from over extending credit. This dealership does not care, and does not abide by that. Sure I signed the loan app, the last one in the pile of paperwork you sign at the end, and they sure as xxxx did not say "oh and by the way we fraudulently bloated your income to make a sale." prior to signing anything. What happens to the other 6 acts of fraud they committed prior to finding a lender to bite. Yes I do have proof of everything.

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Recommend Dealer
No
Employees Worked With
Shawn Waddel, Anna Benzing
May 10, 2016

"Great job!!!"

- Tdeline

Ask for a truck and they found it and went 1200 miles and got it for us. Will by their again and recommend to others.

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Recommend Dealer
Yes
Employees Worked With
Bill Lewis, Josh B.
April 15, 2016

"Awesome people and service "

- Dirt racer

The people there are very friendly and helpful, would highly recommend this dealership to friends and family, fast and easy to deal with a wonderful experience

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Recommend Dealer
Yes
Employees Worked With
Jim, Mike,
1
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