We have been servicing our Challenger with Betten Baker in Big Rapids since it was new. Oil Changes, Maintenance, all had been good until we brought it in for an actual issue. They couldn't diagnose the complaint the first time, nor did they have loaners when we called and asked to schedule. We brought it back again, without a loaner of course, and said they couldn't diagnose it but ordered parts for the concern that they thought would fix it. This was months and months ago and we haven't gotten a single call saying that the part was in. We call parts and service and get nothing but voicemail and no call back. This issue was warranty and well within the 3/36k, but now its been so long that the vehicle is almost out of warranty and still the problem persists to the point the vehicle isn't safe to drive. We are now trailering it an hour away to have it serviced before the warranty runs out at another dealer who scheduled us with a loaner and actually answers the phone. We will no longer be servicing any of our vehicles or family members vehicles with Betten Baker in Big Rapids. Such a disappointing experience. Stay clear of this CDJR dealer, make the drive to somewhere else that actually wants to help you.