Betten Baker Ford of Coopersville

Terry Spetosky in the service Dept is great. He was very friendly and has made my experience on each trip for service the reason why I return friendly and has made my experience on each trip for service the reason why I return More

Warranty repair took longer than estimated but Betten Baker did deliver it when done. Unfortunately there was brake fluid splattered all over the under the master cylinder that leaked on the frame and ev Baker did deliver it when done. Unfortunately there was brake fluid splattered all over the under the master cylinder that leaked on the frame and eventually on my epoxy coated garage floor. I had to take it to the coin operated car wash to wash under the master cylinder and to wash the frame under it. When I was checking to see where the fluid was coming from I found that the vent tube for the front differential was not attached to anything and was just floating around like a loose stick. Apparently the new master cylinder mounting flange was thicker than the old one and the vent either couldn’t be reattached to the master cylinder mounting bolt because it wasn’t long enough or it came off in the time it took to get from the dealership to my house. I took off one of the master cylinder mounting bolts and added a bracket to hold the vent. This might just be a Ford issue in not providing a proper method of reattaching the vent hose, but it should never have left the dealership that way and the vehicle should never have left the dealership with brake fluid all over everything. Additionally I was t left any paperwork on the repair so I can’t specifically say who I worked with. I will list the individual below that I know as one of the service advisors so that I can submit this survey. I don’t like submitting a survey with this kind of criticize, but the warranty work was so sloppily done that I will not return for service to Betten Baker. More

Today I went in for an oil change and tire rotation. Oil change went great and they checked all fluids. Due to lug nut issues, they could not do the tire rotation but they ordered me new lug nuts to have i change went great and they checked all fluids. Due to lug nut issues, they could not do the tire rotation but they ordered me new lug nuts to have installed as soon as possible! More

You would have to call me so I can explain it all. My number is 616-366-7329. I would greatly appreciate a call back number is 616-366-7329. I would greatly appreciate a call back More

Had a great experience with Betten Baker. Love my new truck and will shop there again the next time. They were prompt in communicating and answered all my questions. truck and will shop there again the next time. They were prompt in communicating and answered all my questions. More

What an easy and pleasant experience it was working with the team at Betten Baker Ford. Terry was able to get my vehicle scheduled for service quickly and had the work completed before I expected it to be f the team at Betten Baker Ford. Terry was able to get my vehicle scheduled for service quickly and had the work completed before I expected it to be finished. Very clean area in service, very kind and professional team! DJ is parts is wonderful and was able to provide pricing for parts for potential future needs as well! More

I have purchased three vehicles from them over the last couple of years and they are always super professional and helpful. The service department is always top notch. couple of years and they are always super professional and helpful. The service department is always top notch. More

Great staff! We stopped him with the thought process of buying a new vehicle. My original intention was just to look and shop around. We met one of the sales reps Mark Larrabee and he did such an awesome j buying a new vehicle. My original intention was just to look and shop around. We met one of the sales reps Mark Larrabee and he did such an awesome job, along with the rest of the on duty crew, that we made a purchase that day. Marc I was able to get us a price within our budget for a vehicle the fits all of our needs. More

Great service-got me in quickly for warranty work and a few other issues. Contacted me throughout the day with updates and pricing so I knew what was going on/had a chance to decide what I can afford. few other issues. Contacted me throughout the day with updates and pricing so I knew what was going on/had a chance to decide what I can afford. More

Good service good people nice place clean place good coffee no popcorn bummer o well clean windows inside and out nice view nothing else to say bye coffee no popcorn bummer o well clean windows inside and out nice view nothing else to say bye More