Betten Baker Ford of Coopersville

Matt and Jordan took great care of the issues at hand with our work trucks. All warranty issues where handled very quickly. Thanks you Scott Baker for helping with our work trucks. All warranty issues where handled very quickly. Thanks you Scott Baker for helping More

Outstanding Team at Betten Baker ! Always a pleasure to do business with them and impressed with their genuine concern for our needs. Thank you for taking care of us. do business with them and impressed with their genuine concern for our needs. Thank you for taking care of us. More

Terry in Service does his best to work with me Schedule-Wise. He reviewed what had been done previously so he knew I was due for a Tire Rotation. Schedule-Wise. He reviewed what had been done previously so he knew I was due for a Tire Rotation. More

Warranty repair took longer than estimated but Betten Baker did deliver it when done. Unfortunately there was brake fluid splattered all over the under the master cylinder that leaked on the frame and ev Baker did deliver it when done. Unfortunately there was brake fluid splattered all over the under the master cylinder that leaked on the frame and eventually on my epoxy coated garage floor. I had to take it to the coin operated car wash to wash under the master cylinder and to wash the frame under it. When I was checking to see where the fluid was coming from I found that the vent tube for the front differential was not attached to anything and was just floating around like a loose stick. Apparently the new master cylinder mounting flange was thicker than the old one and the vent either couldn’t be reattached to the master cylinder mounting bolt because it wasn’t long enough or it came off in the time it took to get from the dealership to my house. I took off one of the master cylinder mounting bolts and added a bracket to hold the vent. This might just be a Ford issue in not providing a proper method of reattaching the vent hose, but it should never have left the dealership that way and the vehicle should never have left the dealership with brake fluid all over everything. Additionally I was t left any paperwork on the repair so I can’t specifically say who I worked with. I will list the individual below that I know as one of the service advisors so that I can submit this survey. I don’t like submitting a survey with this kind of criticize, but the warranty work was so sloppily done that I will not return for service to Betten Baker. More

Terry Spetosky in the service Dept is great. He was very friendly and has made my experience on each trip for service the reason why I return friendly and has made my experience on each trip for service the reason why I return More

Today I went in for an oil change and tire rotation. Oil change went great and they checked all fluids. Due to lug nut issues, they could not do the tire rotation but they ordered me new lug nuts to have i change went great and they checked all fluids. Due to lug nut issues, they could not do the tire rotation but they ordered me new lug nuts to have installed as soon as possible! More

Good service good people nice place clean place good coffee no popcorn bummer o well clean windows inside and out nice view nothing else to say bye coffee no popcorn bummer o well clean windows inside and out nice view nothing else to say bye More

The service manager said he would call me back but hasn't yet. Twice I've had my speedometer reset under warranty, it's currently working but I'm afraid it'll stop working the minute is off warranty because yet. Twice I've had my speedometer reset under warranty, it's currently working but I'm afraid it'll stop working the minute is off warranty because all they've ever done is clear the codes, because they couldn't find the true underlying problem. So it seems to me it's defective and really ought to be replaced. or at least assure me that it will be fixed whenever it fails whether under warranty or not since I've had it there twice already More

Great service-got me in quickly for warranty work and a few other issues. Contacted me throughout the day with updates and pricing so I knew what was going on/had a chance to decide what I can afford. few other issues. Contacted me throughout the day with updates and pricing so I knew what was going on/had a chance to decide what I can afford. More

Great staff! We stopped him with the thought process of buying a new vehicle. My original intention was just to look and shop around. We met one of the sales reps Mark Larrabee and he did such an awesome j buying a new vehicle. My original intention was just to look and shop around. We met one of the sales reps Mark Larrabee and he did such an awesome job, along with the rest of the on duty crew, that we made a purchase that day. Marc I was able to get us a price within our budget for a vehicle the fits all of our needs. More