Baker Buick GMC Hudsonville

Bought my truck in April and brought it back in May to install a GMC tonneau cover. I made an appointment for 8:00AM which they informed me the job could be as quick as 30 minutes, max of 90 minutes. Up install a GMC tonneau cover. I made an appointment for 8:00AM which they informed me the job could be as quick as 30 minutes, max of 90 minutes. Upon arrival I was informed that they were having a meeting so they would not start on the truck until 8:30 so maybe I would like a ride home and come back later to pick up the truck. I should preface that this is my work truck and I need my truck so around 10:45 I called and asked if it was finished, they said they would check and call me back. Which they never did. After waiting 30 minutes I headed to the dealer because I figured it must be done by now. Which I should mention I live in Holland which is a 30 minute drive. I got there and they didn’t even know where the truck was and had not started on it yet, so why did I make an appointment?? Needless to say I was not going to wait around. Went back home and waited…finally received a call around 1:00 that I could come in and pick up my truck…no apology no nothing…sorry that’s just poor customer service More

I’ve never encountered such unprofessional, immature behavior in a business setting — let alone from sales managers. Amos Ayers and Sam Rodriguez acted like petulant children when things didn’t go their behavior in a business setting — let alone from sales managers. Amos Ayers and Sam Rodriguez acted like petulant children when things didn’t go their way. Instead of resolving concerns respectfully, both resorted to raised voices, eye-rolling, and hostile body language — all completely uncalled for. Amos in particular seemed to lose his temper at the drop of a hat, while Sam Rodriguez made it clear he had zero interest in actual customer service. They both behaved as if basic decency and accountability were beneath them. It was embarrassing, uncomfortable, and a complete waste of time. This kind of volatility and lack of professionalism is exactly why people dread car dealerships. If Betten Baker wants to preserve its reputation, it might consider hiring adults who know how to manage conflict — not throw tantrums. Steer clear. More

Okay All right I know I guess I know Yeah ? ? Okay I know Yeah ? Okay I know Yeah More

Thank you. fof an excellent buying experience. Your tea. Took great care of us. Great job. fof an excellent buying experience. Your tea. Took great care of us. Great job. More

Well, the day after I took my car home, my brakes didn't work. I went to the hudsonville office first but they sent me to the grandville location. Right after I left I knew Something was wrong with my car. work. I went to the hudsonville office first but they sent me to the grandville location. Right after I left I knew Something was wrong with my car. Brianna told me I had to pay another $150 to have an exam and I told her it wasn't. I had brakes before I went in and now I don't have brakes. It took me a week after I talked to Corey for them to get my car back in. I guess the rotor was put on backwards and now I'm still having the issues it's not fixed. I'm gonna reach out to Cory and Brianna is just been a total smart xxx about the whole thing and this is my life like I thought my brakes I will die and she keeps trying to say it was my fault after they admitted to putting on the rotors on wrong. I'm just very upset with the whole experience More

Fast, efficient They were professional and the work was completed in the expected time and Emily was pleasant to work with completed in the expected time and Emily was pleasant to work with More

Work completed as explain on time and efficiently and updated throughout the event Completely satisfied updated throughout the event Completely satisfied More

A ok Nice neat clean quick professional on time informative prompt courteous well trained informative prompt courteous well trained More

Showed up without an appointment and Bri and the service manager jumped in to diagnose the issue with my truck, figured it out and got me in the next day. Great job! manager jumped in to diagnose the issue with my truck, figured it out and got me in the next day. Great job! More

Fast, efficient and effective They completed everything they said they would in the time that they said it would be completed, that is all I want. they said they would in the time that they said it would be completed, that is all I want. More