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Betten Baker Cadillac - Service Center

Muskegon, MI

3.7
20 Reviews
Call Service Center (231) 903-4528

20 Reviews of Betten Baker Cadillac - Service Center

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May 30, 2025

Thvouldnt find it they said. ey did not fix what bis wrong with my car. More

by Margo
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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May 30, 2025

I’ve been working with this dealership for decades and the customer service has declined significantly over the years. It’s to the point where I HATE having to schedule any type of service and if I had th More

by Dmedacco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know any of those people listed. I worked with Doug Woods and Michael Hamilton and they both provided excellent customer service. Barnes has helped me the last couple times and he’s fine to work with. It’s the “policies” that are trash now
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May 30, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for sharing your feedback. We appreciate your long-standing relationship with Betten Cadillac. Your input is valuable to us, and we would appreciate the opportunity to discuss your experience further. Please feel free to reach out directly. Thank you again for your feedback. Sincerely, Rob Morris | Service Director

May 30, 2025

Craig, service person is the BEST. Always goes beyond to help his customers. I cannot tell you how much he is appreciated More

by Shari
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Craig
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May 30, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you, Shari! We're thrilled to hear about your positive experience with Craig at Betten Cadillac. We take pride in our team's commitment to exceptional service, and it's wonderful to know that Craig's efforts have made a difference for you. We truly appreciate your kind words and look forward to assisting you again! Sincerely, Rob Morris | Service Director

May 30, 2025

Highly knowledgeable and experienced personnel and management. Results in great sales, service and body work. More

by naumanc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Secord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curry Holman
5.0
This rating includes all reviews, with more weight given to recent reviews.
MICHAEL HARRIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
CHAD ADDICOTT
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our knowledgeable personnel and management at Betten Cadillac. Your support means a lot to us, and we look forward to serving you again in the future. Please don't hesitate to share your experience with others! Sincerely, Maria Secord msecord@bettengm.com 231-759-5793

May 29, 2025

Very knowledgeable and easy to work with. Gave us all the options to complete necessary maintenance and move our vehicle records here. More

by Bobirwin79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Giannetti
Report | Print
May 29, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your kind words! We're thrilled to hear that you found our team knowledgeable and easy to work with. At Betten Cadillac, we strive to provide our customers with all the options needed for their vehicle maintenance and records. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Rob Morris | Service Director

May 29, 2025

Joe always a great job getting me in for oil changes he’s definitely a great employee More

by Rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Gianettie
Report | Print
May 29, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you, Rose, for your wonderful feedback! We’re thrilled to hear that you had a great experience with our team at Betten Cadillac. We appreciate your recognition of Joe's efforts in providing excellent service. We look forward to seeing you again for your next oil change! Sincerely, Rob Morris | Service Director

May 29, 2025

Service advisor was nice, service was quick and nice to see. Did not sell me anything extra. More

by don
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Used just service dept.
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May 29, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your feedback, Don! We're glad to hear that you found our service quick and that our advisor was helpful. At Betten Cadillac, we aim to provide a genuine experience without pressure. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again! Sincerely, Rob Morris | Service Director

May 29, 2025

Joe Gianetti is a wonderful person takes care of you like you like you are a family member More

by Cwe048
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Gianetti
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May 30, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your kind words! I'm thrilled to hear about your positive experience with Joe at Betten Cadillac. Our team strives to treat every customer like family, and it's great to know that this was reflected in your visit. We look forward to seeing you again soon! Sincerely, Rob Morris | Service Director

May 28, 2025

I am always treated very well. I use a walker, and everyone is very helpful. All know how special my car is to me. My love gave it to me, he is dead. It is 14 years (a CTS all blac More

by sjkkrueger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Billington (?).
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May 29, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your heartfelt review! We're so glad to hear that you feel well-treated at Betten Cadillac. It's wonderful to know how much your CTS means to you, and we deeply appreciate the significance it holds. Our team is always here to help make your visits comfortable and enjoyable. We look forward to seeing you again soon! Sincerely, Rob Morris | Service Director

May 26, 2025

Honored appointment time, everyone was very pleasant. Tire replacements done in an hour! I was very happy with this service. Highly recommend them. More

by Lillian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Kiracofe
Report | Print
May 27, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful review, Lillian! We’re thrilled to hear that you had a positive experience with us at Betten Cadillac. It’s great to know that our team was able to honor your appointment time and complete the tire replacements quickly. Your recommendation means a lot to us. We look forward to seeing you again! Sincerely, Rob Morris | Service Director

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