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Betten Baker Cadillac - Service Center

Muskegon, MI

4.2
125 Reviews
Call Service Center (231) 903-4528

125 Reviews of Betten Baker Cadillac - Service Center

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June 12, 2025

Betten always takes good care of me and my family vehicle. Thanks Betten I truly appreciate all that you do More

by lesia.jefferson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Gianetti
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Jun 12, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you so much for your kind words, Lesia! We truly appreciate your trust in Betten Cadillac to take care of you and your family's vehicle. It's our pleasure to ensure you have a great experience. We look forward to serving you again soon! Sincerely, Rob Morris | Service Director

June 12, 2025

Only had bad bad experiences with this company. More on your service department. Only company that doesn't do diagnostic on there car's. As a technician my self, this company should be ashamed on More

by Ed_rx3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for sharing your experience with us. I appreciate your feedback and understand your concerns regarding our service department's diagnostic processes. At Betten Cadillac, we strive to provide high-quality service to all our customers, and we value the input of those who have technical expertise like yourself. I would like to invite you to reach out to us directly so we can discuss your experience in more detail. Your satisfaction is important to us, and we are committed to improving our services. Thank you for your time, and we hope to hear from you soon. Sincerely, Rob Morris | Service Director

June 10, 2025

They picked up our car and replaced the battery and we had it back the next day! Thank you for the quick service!! More

by Sue Grevel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg in service
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Jun 11, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you so much for your wonderful feedback, Sue! I am glad to hear that you had a quick and efficient experience with Betten Cadillac. It's our pleasure to provide timely service like replacing your battery. We look forward to serving you again in the future! Sincerely, Rob Morris | Service Director

June 09, 2025

Good service. I appreciate the communication and feedback. Thank you for your time today. Have a good day. More

by Ashlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Secord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Chester
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your kind words, Ashlee! I'm thrilled to hear that you appreciated the communication and service at Betten Cadillac. Your feedback means a lot to us, and we’re here to assist you anytime. We look forward to seeing you again soon. Have a great day! Sincerely, Rob Morris | Service Director

June 09, 2025

Jeff and Jonovan were great to work with! They helped me find the vehicle I was looking for and answered all of my questions. More

by SARA_KROHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff and Jonovan
Report | Print
Jun 09, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you! We appreciate your kind words and are thrilled to hear that Jeff and Jonovan provided you with excellent service at Betten Cadillac. We’re always here to help with any questions you may have. We look forward to seeing you again soon! Sincerely, Pete Adkins | padkins@bettengm.com

June 06, 2025

Jon was very knowledgeable in explaining and going over the options. He checked with the finance gentleman to find out about my current extended warranty. More

by SUEVOOR
Recommend Dealer
Yes
Employees Worked With
Jon Kammeraad
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Jun 06, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your kind words! We're glad to hear that Jon provided you with knowledgeable service and took the time to check on your extended warranty. At Betten Cadillac, we strive to ensure our customers have all the information they need. We hope to assist you again in the future! Sincerely, Rob Morris | Service Director

June 06, 2025

Fast and efficient service. Great service and attention while trying to make a buying decision. Great job all around. More

by jkwi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonivan Murdock
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Jun 06, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you so much for your wonderful review! We're thrilled to hear that you experienced fast and efficient service at Betten Cadillac. Providing great service and support during the buying process is our top priority. We appreciate your kind words and hope to see you again soon! Sincerely, Rob Morris | Service Director

June 04, 2025

Efficient and thorough. Friendly service. Always helpful when I bring in my Cadillac and have all my information on my car. More

by lancenmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jun 04, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your kind words, Lance! We're thrilled to hear that you found our service at Betten Cadillac to be efficient, thorough, and friendly. It’s our priority to provide helpful assistance with your Cadillac. We look forward to serving you again next time! Sincerely, Rob Morris | Service Director

June 04, 2025

Friendly fast service. Waiting room was clean an nice. Overall a pleasant experience. Thank you More

by EDWARDWICKLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Jun 04, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful review, Edward! We’re thrilled to hear that you had a friendly and fast service experience at Betten Cadillac, and that you found our waiting room clean and nice. Your satisfaction is our priority, and we look forward to welcoming you back for your next visit! Sincerely, Rob Morris | Service Director

June 04, 2025

They got me in quick and did a good job of servicing my pickup truck More

by 77DMCGREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Report | Print
Jun 05, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful review! We’re glad to hear you had a positive experience with us at Betten Cadillac and that we could efficiently service your pickup truck. We appreciate your feedback and look forward to seeing you again in the future! Sincerely, Rob Morris | Service Director

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