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Betten Baker Cadillac - Service Center

Muskegon, MI

4.2
125 Reviews
Call Service Center (231) 903-4528

125 Reviews of Betten Baker Cadillac - Service Center

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June 03, 2025

Should get a free oil change next time. Took 2 and a half hours to complete. Thats way too long especially when I was early for my appointment. More

by charliedurham0980
Recommend Dealer
No
Employees Worked With
None of them
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Jun 03, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for taking the time to share your experience with us, Charlie. I understand that waiting for an extended period, especially when you arrived early for your appointment, can be frustrating. Your feedback regarding the wait time is important to me, and I appreciate you bringing it to my attention. If you'd like to discuss your experience further, please feel free to reach out to me at Betten Cadillac directly. I hope to provide you with a better experience next time. Sincerely, Rob Morris | Service Director

June 03, 2025

People are friendly and they normally get you done on time or early. I wish they gave loaner cars for more severe fixes. More

by buckblaster2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No!
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Jun 04, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your feedback! I'm glad to hear that you find our team friendly and appreciate our timeliness at Betten Cadillac. We understand the importance of having a loaner car for more extensive repairs and will take your suggestion into consideration. If you have any further questions or concerns, please feel free to reach out to us. We look forward to seeing you again! Sincerely, Maria Secord msecord@bettengm.com 231-759-5793

June 03, 2025

Always courteous, polite and gets vehicle in on time - discusses issues before providing any service without permission. More

by clh_keisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Secord
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Great to hear! I'm so happy the Team was able to assist. Thank you so much for the 5 stars!

June 02, 2025

The service response is quick & complete. They are pro active in updating you on any changes is completion time and take the time to advise you on questionable issues regarding your car & the More

by Greg taylor
Recommend Dealer
Yes
Employees Worked With
Robert service manager; jason servive rep; justin mechanic .
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Jun 02, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you, Greg, for your outstanding review! I appreciate your kind words about the quick and complete service at Betten Cadillac. It's great to hear that you found our team proactive and honest in their communication. Your experience and understanding of the automotive world mean a lot to us. We look forward to seeing you again for any future needs! Sincerely, Rob Morris | Service Director

June 02, 2025

The customer service is excellent! They made the appointment and completed the repair when they said it would be completed. More

by Bobkimball1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul and Nicole
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Jun 03, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful review! We're thrilled to hear you had an excellent experience with our customer service at Betten Cadillac. It's great to know that your appointment and repair were handled smoothly and on time. We look forward to assisting you again in the future! Sincerely, Rob Morris | Service Director

May 30, 2025

I’ve been working with this dealership for decades and the customer service has declined significantly over the years. It’s to the point where I HATE having to schedule any type of service and if I had th More

by Dmedacco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know any of those people listed. I worked with Doug Woods and Michael Hamilton and they both provided excellent customer service. Barnes has helped me the last couple times and he’s fine to work with. It’s the “policies” that are trash now
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May 30, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for sharing your feedback. We appreciate your long-standing relationship with Betten Cadillac. Your input is valuable to us, and we would appreciate the opportunity to discuss your experience further. Please feel free to reach out directly. Thank you again for your feedback. Sincerely, Rob Morris | Service Director

May 30, 2025

Craig, service person is the BEST. Always goes beyond to help his customers. I cannot tell you how much he is appreciated More

by Shari
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Craig
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May 30, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you, Shari! We're thrilled to hear about your positive experience with Craig at Betten Cadillac. We take pride in our team's commitment to exceptional service, and it's wonderful to know that Craig's efforts have made a difference for you. We truly appreciate your kind words and look forward to assisting you again! Sincerely, Rob Morris | Service Director

May 30, 2025

Thvouldnt find it they said. ey did not fix what bis wrong with my car. More

by Margo
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Jun 02, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your feedback. We understand that your recent experience at Betten Cadillac did not meet your expectations regarding the repairs on your vehicle. Your concerns are important to us, and we would appreciate the opportunity to address them. Please feel free to reach out to us directly so that we can work towards a resolution. Thank you for bringing this to our attention. Sincerely, Maria Secord msecord@bettengm.com 231-759-5793

Jun 02, 2025 -

Margo responded

Well the service guy Jason 1 of the salesmen saw me getnin the car and saw the memory seat not move. They told me to keep working with it and maybe if it gets worse they can do something. I thought that was crazy. Its a brand new car, it should work. Ive been to service dept. Twice for this problem and do t know what else to do.

May 30, 2025

Highly knowledgeable and experienced personnel and management. Results in great sales, service and body work. More

by naumanc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Secord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curry Holman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Addicott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MICHAEL HARRIS
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May 31, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our knowledgeable personnel and management at Betten Cadillac. Your support means a lot to us, and we look forward to serving you again in the future. Please don't hesitate to share your experience with others! Sincerely, Maria Secord msecord@bettengm.com 231-759-5793

May 29, 2025

Very knowledgeable and easy to work with. Gave us all the options to complete necessary maintenance and move our vehicle records here. More

by Bobirwin79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Giannetti
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May 29, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your kind words! We're thrilled to hear that you found our team knowledgeable and easy to work with. At Betten Cadillac, we strive to provide our customers with all the options needed for their vehicle maintenance and records. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Rob Morris | Service Director

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