Betten Baker Cadillac - Service Center

The service men were very courteous and took care of everything. It was my first oil change after buying a new Equinox that I absolutely love. everything. It was my first oil change after buying a new Equinox that I absolutely love. More

First time buying a car here and the service department went above and beyond to fix my car. Back-up camera was faulty, found one at another dealership out of town and replaced the faulty one. I apprecia went above and beyond to fix my car. Back-up camera was faulty, found one at another dealership out of town and replaced the faulty one. I appreciate the effort to get this repaired More

We lost power in our 2023 Acadia. The battery would not recharge. We had the vehicle towed to Betten’s as it was under an extended warranty. Before they were able to do diagnostics on The battery would not recharge. We had the vehicle towed to Betten’s as it was under an extended warranty. Before they were able to do diagnostics on the alternator we were told that we would have to purchase a new battery. $400+ later the vehicle was ready for pick up. There was supposedly nothing wrong with the alternator. Drove it home and again the low battery alarmed. This was later on a Friday so we returned the car on Monday. Without having to purchase another new battery diagnostics were done and was determined that the alternator would have to be replaced. However it would take 45 days before the alternator would come in. Or, they could purchase an alternator from an “auto parts” store but we would have to pay the difference in price. Our warranty would only cover 7 days on a rental car. We had to have a vehicle so it was either pay for the extra days on a rental vehicle or pay the difference on the alternator. We had already paid for a battery we may not have needed. We opted to pay the difference on the alternator. This process took 13 days. Not happy. More

Labor prices are outrageous. Service is good and treated nicely. Prices make you want to learn how to fix it yourself though. Service is good and treated nicely. Prices make you want to learn how to fix it yourself though. More

Courteous, efficient, explained my service to me, so that I understand.Checkout rep was very helpful also that I understand.Checkout rep was very helpful also More

Paul and the body shop people are wonderful people to work with. They are outstanding work with. They are outstanding More

Took longer the expected but everything is going great. Seems to be running good and you can’t tell it was repaired. Seems to be running good and you can’t tell it was repaired. More

Great service, Greg and Brock went out of their way to help, kept me informed of the progress help, kept me informed of the progress More

After years of buying and leasing vehicles from Bettens in Muskegon I have finally had enough! They knew there were issues with faulty parts and getting replacement parts for 5 years.(inside info) but fail in Muskegon I have finally had enough! They knew there were issues with faulty parts and getting replacement parts for 5 years.(inside info) but fail to disclose this info to the customer at the time of the sale. Then, when the problems come it's a nightmare getting things repaired. Only because I despise being cheated, decieved or lied to I wouldn't settle without at least getting a loaner which I was told they don't have anymore. I rented a vehicle from enterprise (not a truck). Bettens finally accepted that cost. I had a 2024 silverado high country with a 6.2 motor. I wasn't informed about the known issues until after the sale and during the three-week service. I also wouldn't sign the lease agreement untill they changed to milage from 12k to 15k which I made clear I needed. Glad I read the agreement! Anyway motor problems at 9,000 miles. in forcservuce for 3 weeks. Bettens blames GM. GM blames Bettens and the bank blames bettens! You have to fight to be treated fairly! I've bought many vehicles from bettens over the years for myself, my family, and my company. We've had our share of problems! Two Silverados with transmissions going out at 75k miles. My expense $4,000 each! One silverado the airbag went off for no reading at 25mph. Very fortunate noone was injured! The 2024 high country broke down with 3,000 miles. During the 3 weeks without my truck I had 2 rented vehicles ( not a truck) and finally was given a new truck to use however, after 3,000 miles they shut it down so it wouldn't start and picked it up with a wrecker. Didn't want too many miles on the truck. Too bad for me, the customer! I went back to enterprise. I was informed from within that they've known about these problems for 5 years. I was told there was a lot full of new cars with faulty parts and long waits for replacement parts. I dont have time for this! There's more, but to make a long story short I simply do not trust Bettens of Muskegon any longer. There are many law suits pendung for similar problems. I was very close to taking my own action. At 13,000 MILES the truck failed again. At night on the highway the motor froze up with camshaft bearings blowing out! Eventually, I received a 2025 High Country with 6.2 like what I originally leased. Today I received a recall notice indicating motor issues and faulty parts! No kidding! I am very hesitant to bring this truck back regardless the slight shimmy in the motor or transmission and only 3 000 miles. I had to fight to get another truck, now this one may be a lemon as well! Ive been loyal customer but now feel this doesn't matter! It's no longer about the customer but now just get the sale! I'm not done with this just yet. I'm waiting to see what happens with this last truck. They deducted the milage from the 2024 and placed it on my 2025. This frustration wrnt on for several months I am owed at least a new truck free and clear! Any court would likely find for the customer should I choose that route. Ill see how they handle it this time. I had to call GM several times and the bank holding the paper. Both said they made several calls to Bettens. I'm convinced that's why I was able to get another truck even though the milage driven would be transfered from the 2024 to the 2025. Another jab but not surprised after all I've been thru with bettens. Bettens blame GM and GM blames Betten. The bank blamed Betten as well. I've lost many hours over a 3 month period just trying f to get the truck I originally leased. Because I'm retiring I was gounf to purchase this after the leased matured. Not now! Im sure this truck won't last that long! Sales blame service dept and the service dept blames the sales and management! All the while I'm left wondering about me the one paying for all this! What about the customer? Where is the appreciation for my loyalty over the years? There is none and I feel it! I've never treated my customers like this! More

Never had service done without having an additional issue caused by the dealership. I always have to inspect their work just to find what should have been completed caused by the dealership. I always have to inspect their work just to find what should have been completed More