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Betten Baker Cadillac - Service Center

Muskegon, MI

4.2
131 Reviews

131 Reviews of Betten Baker Cadillac - Service Center

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June 27, 2025

They fix the seal. I still have issues with my faub that's only a year old.My car doesn't detect it in the car. More

by CARRIE_BAZZETT10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Jun 27, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Carrie, Thank you for the review. I apologize that we weren't able to provide a 5 star experience for you. Regarding the fob, it could be something as simple as a new battery. I'm more than happy to take a look for you. Please stop in so we can check it out.

June 27, 2025

Sole me a lemon Cadillac. Spent thousands of dollars since purchased less then two years ago . More

by EVELYNHAWKINS9310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Douglas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Ms. Hawkins, I apologize that you are having issues with your 2014 Cadillac. I'm more than happy to speak with you about your options. Please feel free to contact me at slandreth@bettenautogroup.com

June 26, 2025

Everybody was so friendly atmosphere good feeling. It’s a pleasure having worked on there. More

by ratman3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Pike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your feedback! I'm glad to hear that you had a positive experience at Betten Cadillac and felt the friendly atmosphere. It was a pleasure serving you, and we look forward to seeing you again soon. Sincerely, Rob Morris | Service Director

June 26, 2025

Very friendly sales staff, and service department. I was impressed that they even washed my car after the oil change. Keep up the great work and I’ll be back. More

by Colono1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick, In sales
Jun 26, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your review! I appreciate your positive feedback about our friendly sales staff and service department at Betten Cadillac. We're glad to hear you were impressed with the car wash after your oil change. We look forward to seeing you again for your next visit. Sincerely, Rob Morris | Service Director

June 25, 2025

First time buying a car here and the service department went above and beyond to fix my car. Back-up camera was faulty, found one at another dealership out of town and replaced the faulty one. I apprecia More

by MLC1315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donavan
Jun 25, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful review! We’re thrilled to hear that our service department at Betten Cadillac went above and beyond to fix your back-up camera. It’s our mission to ensure our customers receive the best care possible, and we’re glad you noticed our efforts. We appreciate you choosing us for your first car buying experience, and we look forward to assisting you again in the future! Sincerely, Rob Morris | Service Director

June 25, 2025

The service men were very courteous and took care of everything. It was my first oil change after buying a new Equinox that I absolutely love. More

by MAYCROFT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Beckstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful review, May! We're thrilled to hear that you had a great experience with our courteous service team during your first oil change for your new Equinox. We truly appreciate your kind words and are delighted that you love your vehicle. We look forward to serving you again at Betten Cadillac! Sincerely, Rob Morris | Service Director

June 24, 2025

We lost power in our 2023 Acadia. The battery would not recharge. We had the vehicle towed to Betten’s as it was under an extended warranty. Before they were able to do diagnostics on More

by Scastenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Ferguson
Jun 25, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for sharing your experience with us. I understand how frustrating it can be to deal with vehicle issues, especially when it comes to unexpected costs and delays. Your feedback is valuable to us, and we truly appreciate you bringing this situation to our attention. At Betten Cadillac, we aim to ensure that our customers receive the highest level of service, and it's clear we fell short in your case. I encourage you to contact us directly to discuss your concerns further. We strive to improve our processes and ensure a better experience for our customers in the future. Thank you again for your input. Sincerely, Rob Morris | Service Director

June 22, 2025

Labor prices are outrageous. Service is good and treated nicely. Prices make you want to learn how to fix it yourself though. More

by Jh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Jun 23, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for sharing your thoughts with us. I appreciate your feedback regarding our service at Betten Cadillac and understand your concerns about labor prices. Your experience matters to us, and we are committed to maintaining high standards in both service and value. If you have any additional suggestions or would like to discuss your experience further, please feel free to contact us. Thank you for choosing Betten Cadillac! Sincerely, Rob Morris | Service Director

June 21, 2025

Courteous, efficient, explained my service to me, so that I understand.Checkout rep was very helpful also More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know names
Jun 22, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your kind words, Denise! I'm thrilled to hear that you had a positive experience with us and that our team was able to assist you efficiently. At Betten Cadillac, we strive to ensure our customers fully understand our services. I appreciate your feedback and our team hopes to see you again soon! Sincerely, Rob Morris | Service Director

June 21, 2025

Paul and the body shop people are wonderful people to work with. They are outstanding More

by Hotckiss1739
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bilingsley
Jun 22, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful feedback! I'm excited to hear that you had a great experience with our body shop team at Betten Cadillac. Your kind words mean a lot to us, and we look forward to assisting you again in the future! Sincerely, Rob Morris | Service Director

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