Bev Smith Toyota - Service Center

Kim did a great job in getting our car into the service and provide us an update of the status of our cars in reasonable time. and provide us an update of the status of our cars in reasonable time. More

I brought my prius in because of a brake diagnoses waited three hours, then had to find the service advisor to get my car back. They gave me an estimate for $4276.00 for brakes and another $940.00 for unnece three hours, then had to find the service advisor to get my car back. They gave me an estimate for $4276.00 for brakes and another $940.00 for unnecessary repairs.i had the car repaired elsewhere for $1800.00, and they used Toyota parts. FYI the repair department marks up the parts department prices about 40%. I'll NEVER go there again. More

Kim was my service writer and she was excellent as usual. xxxx xxxx xxxx xxxx !!! xxxx xxxx xxxx xxxx !!! More

Bev Smith does not stand behind their body work. I have rust where they repaired it. They are trying to get out of fixing it. I have pictures and receipt. I am a women and a senior citizen. I truly I have rust where they repaired it. They are trying to get out of fixing it. I have pictures and receipt. I am a women and a senior citizen. I truly believe they are trying to take advantage of me because they feel they can. Beware seniors and women. They will try to get over on you. The body manager promised me a call back Tuesday from last Thursday when I took it in. Guess what, haven’t heard a word. I have the pictures to proof this. I am getting ready to purchase a new vehicle. My last 4 vehicles were 4 runners. Needless to say it will not be a Toyota. I will never spend another penny at Toyota. They do not care about me as a customer. I’m not important. I’m just an old woman. That’s sad. 😞 More

Took my car in for service. Waited outside for 3 hours and never seen my car go by. Finally I see them pull it up and park it. Nothing wrong they say. I wish I could post a vide Waited outside for 3 hours and never seen my car go by. Finally I see them pull it up and park it. Nothing wrong they say. I wish I could post a video on how loud my car whines. You can only go forward if you floor the gas pedal, going on the hwy at 70 the rpms jump up and all the way down, the transmission whines so loud. I asked for the mechanic to go for a ride with me, he declines. Call 800 toyota they contact bev smith toyota and they reach back out to me with an apology and that someone will do a ride along with me if I come back. I decided o.k. went back and this gentleman (not a mechanic) rode along with me and said after 20 years at Toyota he's never heard that noise. No code no problems. OK. Each day it is getting louder and won't let me go forward inless the pedal is all the way too the floor. Well, guess what. They better hire better mechanics because I need a new transmission. For two weeks I've been driving an unsafe car because no one there knows anything about cars. I will never ever use bev smith for sales or service. I had to break down at 4 am on my way to North Florida to see my dad. A trip I could not make in my new car because your mechanics couldn't figure out what's wrong with my car because there wasn't a Dummy light on. No dummy light no repair. Dummy light=Dummy Mechanics. And who sends a non mechanic along for a mechanical road test. They were trying to just get rid of me. Stay away from this unprofessional place. Bev Smith= Nothing but xx More

This dealership is very well tuned for customer service. The selling floor and service department exceed expectation every time I step in the door The selling floor and service department exceed expectation every time I step in the door More

Tyler Johnson was an excellent service advisor. He went over multiple items concerning on going maintenance of my van. U appreciated the info so I can plan accordingly. He went over multiple items concerning on going maintenance of my van. U appreciated the info so I can plan accordingly. More

Timely, efficient service, although they don’t wash your car anymore . Always dependable and the inside of your car isn’t dirty car anymore . Always dependable and the inside of your car isn’t dirty More

It was my first time working with Tori as my service manager & she was great! I will definitely work with her again manager & she was great! I will definitely work with her again More

Greeted promptly and professionally. Wait time was a little long but waiting area was comfortable. Wait time was a little long but waiting area was comfortable. More