506 Reviews of Bev Smith Toyota - Service Center
I recently moved to the area from West Palm Beach. This was my first visit to Bev Smith Toyota. The dealership in WPB was amazing so I had high expectations. Bev Smith is working out of tents and c This was my first visit to Bev Smith Toyota. The dealership in WPB was amazing so I had high expectations. Bev Smith is working out of tents and completely EXCEEDED my expectations. I was amazed and the Service Professional "Heaven" was amazing. I would highly recommend Bev Smith and ask for Heaven. More
I dropped off my vehicle on Sept 5th to Bev Smith Toyota's Collision Center for repairs after an accident. It has been 21 days without a set timeframe of when my vehicle will be repaired! Either I Toyota's Collision Center for repairs after an accident. It has been 21 days without a set timeframe of when my vehicle will be repaired! Either I or my daughter have spoken to Janessa, Abby, their manager and a Customer Relations manager, Ms. Ivey who although polite have not assisted or shown empathy for this level of poor customer experience. They insist on placing blame entirely on the insurance company while not acknowledging their own part. In first, not following insurance's specific instructions on how to properly submit claim for payments and second, not taking initiative in advising me earlier of delays with insurance. Each time I got any information was because I personally called, went down there or had my daughter call them to find out what was wrong. This was a very disappointing experience in not only poor customer relations but a lack of integrity which is something I highly value as a pastor! More
Anthony got me in and out in minimum time. Even though the dealership is under renovations the temporary set up for service was well thought out. Even though the dealership is under renovations the temporary set up for service was well thought out. More