Bev Smith Toyota - Service Center

Bad service experience Took my car for a 15000 mile factory maintance. All went well until my right rear tire came off because the service department failed to tighten the Took my car for a 15000 mile factory maintance. All went well until my right rear tire came off because the service department failed to tighten the luge nuts and the tire came off. Luckily I was in the lot just before pulling onto US 1. More

SERVICE I get excellent service on my car as always Friendly knowledgeable people in charge Clear explanation of the charges Nice waiting room with complem I get excellent service on my car as always Friendly knowledgeable people in charge Clear explanation of the charges Nice waiting room with complementary food & drink More

Oil change and engine maintanence The service was great. They let me know how long everything would take and came to update me throughout the process. They were honest and upfront ab The service was great. They let me know how long everything would take and came to update me throughout the process. They were honest and upfront about what things needed immediate attention and which ones could wait longer. More

Fast Service Make an appointment and the service goes very quickly. Wonderful service. Helpful staff. Easy drop off and pick up service. Waiting area is comfortabl Make an appointment and the service goes very quickly. Wonderful service. Helpful staff. Easy drop off and pick up service. Waiting area is comfortable and clean. More

customer service Repairs were made promptly. Received ride home for the 3+ hour repair and was picked up when the job was finished. Carley, in service, was very person Repairs were made promptly. Received ride home for the 3+ hour repair and was picked up when the job was finished. Carley, in service, was very personable and professional. More

Great service Had 5k service done and was pleased with time that it took as well as thoroughness. They also washed and vacuumed vehicle to boot. Stan was great, Had 5k service done and was pleased with time that it took as well as thoroughness. They also washed and vacuumed vehicle to boot. Stan was great, More

Good friendly service The day I had service, which was early (07:00) was somewhat aggravating due to no one at the parts desk. It took an hour or more before I could purch The day I had service, which was early (07:00) was somewhat aggravating due to no one at the parts desk. It took an hour or more before I could purchase and item. The service for the car was fine.l More

EXCELLENT!!!!!!!!!!!!!! Very friendly, helpful service department. Would recommend for all your service needs. Stan is an amazing advisor. Takes interest in your needs. I hav Very friendly, helpful service department. Would recommend for all your service needs. Stan is an amazing advisor. Takes interest in your needs. I have been getting my car done there for a year and a half. Never a bad experience More

Rav4 oil change turned into maintenance Fred was very helpful with my visit to Bev Smith Toyota on Saturday. Although the routine oil changed turned into a lot of maintenance work for the R Fred was very helpful with my visit to Bev Smith Toyota on Saturday. Although the routine oil changed turned into a lot of maintenance work for the Rav 4, I was so pleased that the service crew took the time to check everything out and make sure the car was safe to drive. Thank you again to Fred for explaining everything to me and also talking to my husband on the phone so he knew what was happening with the car. Thank you Bev Smith Toyota for the great service! Sincerely, Pat Meinke More

Drove 1000 miles to get back to for repair We had a warning ABS light go off on a recent trip to KY. I tried to reset but it stayed on. I took my 2013 Tundra to Frankfort Toyota to see if it wa We had a warning ABS light go off on a recent trip to KY. I tried to reset but it stayed on. I took my 2013 Tundra to Frankfort Toyota to see if it was fixable. After sitting for 4 hours I was told the ABS light was on and the right rear wheel speed sensor was bad. The replacement part was not in stock and it would be several days. After being assured no damage would occur we opted to bring it home for the fix. With two huge scratches added to drivers door that were unexplainable and not on the truck when I brought it in I was livid. Not even a touch up bottle of matching paint was offered. Stan took care of me and my truck in less than one hour and had the touch up paint in inventory. Everyone at Bev Smith tries to do the best possible service. They have proven that to me several times in the past 5 years and that is why I go there. Keep up the good work. More