Beverly Hills BMW
Beverly Hills, CA
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I would like to greatly appreciate Mr. Simon Lee at Beverly Hills BMW for exceptional services, professionalism, and helpful resources. He made the entire process so easy, especially someo Simon Lee at Beverly Hills BMW for exceptional services, professionalism, and helpful resources. He made the entire process so easy, especially someone who is not familiar with purchasing a vehicle like myself. I highly recommend to revisit Mr. Lee for future purchases. More
This is the best experience I have ever had in purchasing a car. Neda and her team are the top of the line in customer service for BMW and it is no surprise. They are courteous, present, informative and ki a car. Neda and her team are the top of the line in customer service for BMW and it is no surprise. They are courteous, present, informative and kind. That makes a huge difference in an experience for clients. I appreciate the hard work, dedication and professionalism that they exhibit in the transaction. I have purchased twice before from Neda and her team and when the next time to purchase a car comes up I will definitely be back! This team is the very best! More
Excellent service I’m very happy to buy may car there. sales persons are very kind help me a lot … and they have a beatiful selection sales persons are very kind help me a lot … and they have a beatiful selection More
My salesperson Neda, and her assistant George were awesome. BH BMW staff were professional, and courteous. I highly recommend this dealership. awesome. BH BMW staff were professional, and courteous. I highly recommend this dealership. More
I was excited about getting the car that I wanted. It was a 2 hour train ride away. There was no negotiation for price. That was agreed upon on the call. So I expected it would be reasonably fast visi It was a 2 hour train ride away. There was no negotiation for price. That was agreed upon on the call. So I expected it would be reasonably fast visit. I was wrong. I have purchased over 40 cars in the last two decades and this took the longest even though they considered it a cash sale. But I finally got it done. I have followed up three times to get two answers and in the past 4 days no response whatsoever. Some guy by the name of JJ in finance said he was going to send me sometihing but never did. Very disappointing. More
I can honestly say I was let down by this repair shop. I'll tell you why. I have most of my work performed on my car over the years and particularly this time have I experienced the shock of the repai I'll tell you why. I have most of my work performed on my car over the years and particularly this time have I experienced the shock of the repair bill. I did ask for repairs to be completed on my car, but when I also asked them to give the car a look over to see what else it needs to be repaired. That was fine. When they sent me the text of what the extra repairs were and how much they cost. I approved most of them. The trouble came what I thought the estimated cost of repairs were the amount quoted in the text. The charges for what I already approved initially were not included in the estimate of work that I approved. So what I thought was $2612 turned out to be $3983. Nearly $1400 dollars over what I saw for the total estimated repairs. I would not have approved the several repairs to what I initially came into the shop for if I have the total cost of repairs not just the extra repair costs. More
sales was not professonial. She didn't know anything about the car. Whatever question we have, she has to ask her manager. And the internet manager has a nasty finger nail. Come She didn't know anything about the car. Whatever question we have, she has to ask her manager. And the internet manager has a nasty finger nail. Come on, you are working at a BMW, not any small dealership. Super unprofessional. I guess they don’t respect you unless you are going to buy a M car. Crevier bmw’s service was a lot better. More