Please read the reviews here! Most are 1 star. I believe the few 5 star ratings are from their employees in a desperate attempt to balance all of their 1 star reviews! My husband and I test drove the new X2... our sales man Fabienne, told us the vehicle we were text driving was exactly like the one we were buying, just a different color. Same M package, same everything, just not the black on black. He pointed out all the bells and whistles etc. we sat down in a cubicle and began the negotiations. It was Sunday, close to closing time and we couldn’t quite come together on terms of the sale Fab., was getting a bit impatient because we still had to process our current lease end vehicle (428 grand coupe) and “corporate was closed plus he had a party to go to that night. Since we had to turn in our current end of lease vehicle... so, we suggested that even though I’d have to take the day off of work, perhaps we come back tomorrow. He said he didn’t work on Monday, we said, let’s agree on terms and maybe someone else can help us tomorrow and he could still get the credit. He and my husband then agreed to all terms and identified the vehicle we were buyings VIN # and he told us to see Alex when we got there! We arrived, asked for Alex and took a seat. Alex came by, said hi, my husband gave him the Vin # and terms we had agreed to with Fab. We sat in the lobby for 2 hours (Alex said they were trying to find the vehicle on the lot)... a 1/2 hour later, they brought a different car down and said... just look st this one. It had no moonroof and oyster Sensa tech... not black leather like the one we agreed on. They asked if we’d like this one, we said NO, we want the one we agreed on. Back to the lobby to sit for another 1/2 hour! Finally they find our car (3 hours we’ve been there) and a sales person came by the lobby where we were sitting and loudly asked, “how’s your credit, cause we can only do this deal if you have top tier credit.” I said it should be fine. I filled out a paper ( still sitting in the lobby) And about 15 minutes later the finance manager comes to us (in the lobby still) and announces in order to lease us this vehicle, we’d need to pay 1000$ more down payment and 100$ More per month! After my husband showed him the texts between himself and our original sales man showing the agreed upon #’s, he said “well, he didn’t check your credit!!!!! We have been here for 41/2 hours... and told them the cars Vin and the #’s when we got there AND NOW it’s not going to work???? My husband asked the finance manager if we could please go to a cubicle so we could discuss the deal in private ( not in the lobby). Oh, sure! He says, as if it had never occurred to him that we didn’t want to discuss our credit in the lobby!!!!! Anyway... it was now 9pm, almost 5 hours later and they just refused to honor the deal... so once again we leave! Now I have to extend my current lease for a month ($661), pay to register the current car ($524) and I missed a whole day of work. This would be my 6th BMW Lease ( I’ve had two X3s, two X6s and the 428i... each on three year leases) and I’ve NEVER encountered such customer service failure! Oh, in the 5 hours we were there, my i phone died and when I asked if they had a place I could charge my phone, the receptionist suggested I go down the street to Starbucks!!!! They are the absolute poorest excuse for a BMW dealership! I Finally found a similar car with all the bells and whistles I want at BMW Alhambra and made the identicle lease deal that BMW BH fumbled! They lost my sale and my respect! AVOID THIS DEALERSHIP!