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Beyer Subaru

Alexandria, VA

4.8
147 Reviews

7416 Richmond Hwy

Alexandria, VA

22306

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Showing 147 reviews

November 15, 2025

This service department is outstanding. Easy to make the appointment. Competent and thorough care of my car. Clearly the service technician knew what was needed and recommended alignment More

by cathyB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Izes, Amena Baig
Nov 25, 2025 -

Beyer Subaru responded

Thank you for sharing such thoughtful feedback. It’s wonderful to hear that scheduling was easy, communication was clear, and that our technician provided the careful attention your Subaru deserves. We truly value your loyalty and appreciate you trusting us with both of your vehicles. -Josh Cochran, General Manager

November 15, 2025

Beyer Service team always ensures all issues are resolved. They don't stop with just basic review. More

by p223abl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandi Au, Mario , Peter Bader
Nov 25, 2025 -

Beyer Subaru responded

Thank you for sharing this thoughtful feedback. It means a lot to hear that our service team’s thorough approach has made a difference for you. We truly appreciate your trust in us and look forward to continuing to provide the attentive care you can count on. -Josh Cochran, General Manager

November 15, 2025

I m very pleased with Beyer Subaru. Bought my first Subaru two years ago. I was very happy with the purchase experience. I have been using their service department for maintenance and h More

by milton.hahn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shay
Nov 25, 2025 -

Beyer Subaru responded

Thank you for sharing your experience with us. It’s wonderful to hear that servicing your Subaru Ascent was smooth and that our team was able to provide clear communication and finish the work ahead of schedule for you. We truly appreciate your feedback and are glad your visit went so well. -Josh Cochran, General Manager

November 15, 2025

As usual, The Beyer Subaru service department did wonderful job, They were courteous, on time, and the car was great when they were done. More

by clint.oster
Recommend Dealer
Yes
Employees Worked With
Dave Donchantz
Nov 25, 2025 -

Beyer Subaru responded

Thank you for sharing your experience with us, Clint. It’s great to hear that your visit went smoothly and that our team delivered the courteous, timely service you’ve come to expect. We truly appreciate your continued trust in our service department and are grateful to have you as part of the Beyer Subaru family. -Josh Cochran, General Manager

November 15, 2025

I really like the staff at this dealership, but I think it’s really gross that they are now putting the credit card fees on the consumer. It’s mean spirited and predatory and just plain greedy. I own my ow More

by N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estephany
Nov 25, 2025 -

Beyer Subaru responded

As mentioned in your earlier review, the adjustment to our payment process reflects current trends across the retail industry, not a targeted decision. Our management team is continuing to review your feedback, and someone will connect with you directly to go over the information. -The Management Team

November 15, 2025

I've always been pleased with Beyer Subaru and especially my contact Sandi Au. It is easy to make an appointment. The service reps explain everything and will investigate and fix if there is a problem. I a More

by patyv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandi Au
Nov 25, 2025 -

Beyer Subaru responded

Thank you for taking the time to share your feedback and for the kind words about Sandi and our service team. We truly appreciate your continued trust in us. We understand your concerns about the 3% card processing fee, and it’s important to note that this is a standard third-party charge set by the payment processors, not something we control or profit from. We always want to be transparent about it so customers can choose the payment option that works best for them. Thank you again for your time and for being part of the Beyer Subaru family. Wishing you a safe and happy holiday season. -The Management Team

November 12, 2025

Very competent service department. They always proactively spot all issues and address them efficiently and at a fair price. More

by daniel.wurmser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Bader, Dave Donchantz
Nov 13, 2025 -

Beyer Subaru responded

Thank you, Daniel, for sharing your feedback with us. We’re glad to hear our service team consistently identifies and addresses your vehicle’s needs efficiently and at a fair value. We truly appreciate your trust and look forward to continuing to support you. -Josh Cochran, General Manager

November 12, 2025

Friendly and thorough staff. Comprehensive test drive. Knowledgeable about Subaru products and service. No pressure. More

by hankheflin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Samuels, Peter Bader
Nov 13, 2025 -

Beyer Subaru responded

Thank you for sharing your experience with us. We’re happy to hear that our team provided a friendly, thorough visit and a comprehensive, no-pressure test drive. We truly appreciate your feedback and look forward to seeing you again. -Josh Cochran, General Manager

November 12, 2025

These folks take good car of you and your car. This is my third Subaru purchase. A dealership can sell you a car, but it is the quality of the service department that makes you a dealership's RE More

by jmacintyresmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department Staff
Nov 13, 2025 -

Beyer Subaru responded

Thank you for sharing your feedback and for trusting us with your third Subaru purchase. We’re grateful to know our service team continues to take great care of both you and your vehicle, and it means a lot to have you as a repeat Beyer Subaru customer. We truly appreciate your loyalty and look forward to supporting you for many years to come. -Josh Cochran, General Manager

November 12, 2025

Brought in my brand new 2025 Crosstrek for the first ever oil change and tire rotation service. When I picked it up, there was oil spilled on the oil fill cap around the oil filter “tray” and on the engine. More

by Aparces
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No service advisor was listed.
Nov 13, 2025 -

Beyer Subaru responded

Thank you for outlining your experience in such detail. Your feedback helps us take a closer look at the service you received and the additional visit that followed. We’re currently reviewing all the information to provide the most accurate understanding of what happened. A member of our leadership team will be contacting you soon to continue the conversation and address this further. -The Management Team

Nov 15, 2025 -

Aparces responded

Let’s set up a time for me to show you what it looks like now that the engine bay is covered excessively in whatever you use as a protective oily substance. I don’t need you to do anything, just acknowledge it so that it doesn’t happen to other owners. I rather take care of it myself to ensure it’s done right since your service department already had a chance to work on it twice. Finally, I wished this reviewed had a way to submit pictures.

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