Beyer Subaru
Alexandria, VA
Filter Reviews by Keyword
By Type
Showing 98 service reviews
I have experienced wonderful care of my 15year old Toyota minivan from the detail staff. I hand my minivan off in shambles, and they return it to me a different car! The team magically transforms my m Toyota minivan from the detail staff. I hand my minivan off in shambles, and they return it to me a different car! The team magically transforms my minivan back to it’s original state. Amazing work. Special thanks to Shay for taking my reservation. More
Johnathan was so helpful and really nice. I appreciate his service and pablo was super nice when i ask him a question about my subaru because i don’t have my dad here to help me out. I apprec I appreciate his service and pablo was super nice when i ask him a question about my subaru because i don’t have my dad here to help me out. I appreciate these people so much and i will be coming back. THANK YOU More
no doubt this is the beat dealer service customer appreciation in my entire owning a car Sandie made that difference . I dont know what happen inside the shop but people upfront like advisors make th appreciation in my entire owning a car Sandie made that difference . I dont know what happen inside the shop but people upfront like advisors make this dealership trustworthy More
I’ve taken my outback to Beyer for service for the last 3 years- always great. Unfortunately my last visit when they changed my rear differential fluid they neglected to tighten the bolt and it leaked all o years- always great. Unfortunately my last visit when they changed my rear differential fluid they neglected to tighten the bolt and it leaked all over my driveway- not a huge problem and they gave be a discount on my next service, which was nice. Next service oil change and tire rotation and a tire repair. Everything was fine, but they couldn’t fix the tire so they had to order one- I had to return the following day- again no problem. When I had the tire changed the following day- the new tire was the same location as before. Obviously they hadn’t rotated the tires. I talked to the advisor who told me they forgot to do it. They didn’t forget to charge me for it. The manager was gone for the day at that point. He did call the next day and I called him back- he wasn’t able to take my call and no follow up. My previous experiences were great and I never minded paying extra to ensure the car was maintained correctly- unfortunately the performance hasn’t been any better than the local mechanic down the street. More
Another wonderful experience by our Subaru. Sandy, who helped with my service was absolutely fabulous. Very accommodating to my unique needs service was done in a timely fashion. Sandy, who helped with my service was absolutely fabulous. Very accommodating to my unique needs service was done in a timely fashion. More
Sandy was great and kept me informed. Tasks were completed in specified estimated time. I will continue bringing my Subaru to this dealership. Love the new video in garage showing what ne Tasks were completed in specified estimated time. I will continue bringing my Subaru to this dealership. Love the new video in garage showing what needs to be repaired. More
Good customer service and prompt to get me a loaner car while my car was in service. Kept me updated with car service and sent some pictures with approval for additional services. while my car was in service. Kept me updated with car service and sent some pictures with approval for additional services. More

