Bianchi Honda - Service Center

Terrble service experience Had a horrid time when arriving for service and this was not the first time. Made an appointment for 8:00 AM to get an oil change. Arrived 15 minutes Had a horrid time when arriving for service and this was not the first time. Made an appointment for 8:00 AM to get an oil change. Arrived 15 minutes early and ended up being there over 2 hours for a simple oil change that takes 1/2 hour at all other places. When I questioned them they stated that they had a large number of walk ins that morning. Hello... I had an appointment but apparently that does not make any difference. Then why have them. Staff was very snotty when I voiced my displeasure. I even wrote to them about this issue and NEVER received an I'm sorry or any response back. Will definitely not be buying there again and will never recommend a business that treats the customer as if their time does not matter. More

we called to make appt. as there was grinding noise from rear end of my husbands CRV. when we arrived we were told problem was probably rear differntial, as that is what our other vehicle had recently had rear end of my husbands CRV. when we arrived we were told problem was probably rear differntial, as that is what our other vehicle had recently had repaired. Service person said you hear it when you are making a hard turn.....I responded that we didn't hear noise when making hard turn,(which, incidentally, is what I told them when my CRV was repaired not long before)and I asked if there is a way to tell before work is started? Service person rode in car with my husband, and they didn't hear noise. I didn't know until after the fact that the service person said to my husband " I don't have time to check for anyting else, do you want us to change differential fluid or not?" We had fluid changed....mine had been covered under a "recall/service bulletin". When we asked about this, service person stated that in fact mine was covered under warranty, and my husbands warranty was up. We paid to have the fluid changed.....and we left. We continued to hear the noise, and the very next weekend, we took vehicle elsewhere, WITHOUT AN APPOINTMENT, and were VERY QUICKLY told the vehicle needed new brakes and rotors......gee, we had this done at Bianchi less than 10,000 miles before! For two newer cars, we have had a large cost for repairs, and I am truly disappointed that we traveled from Ohio, and were told they didn't have time to investigate any thing else. The other place actually showed us the condition of the brake pads and rotors, and told us that it needed repaired right away to prevent any more serious damage to vehicle. Bianchi has lost our service business, and our new car purchases......We have purchased 5 new vehicles from them over the last 10 years. More