I purchased a used Toyota FJ Cruiser from Bickford Ford last weekend and it was the best experience I've ever had at a dealership. Jeff Wing was my main contact from the start, when I sent in an inquiry form on their website to ask a question about the vehicle. He was very friendly and replied quickly. We had a few emails and texts back and forth and I planned to come see the vehicle two days later, should it still be available.
Two days later, I confirmed the vehicle was still available with Jeff via text and headed over to see it. Jeff was fantastic. He was super friendly and personable from the start. He walked me over to the vehicle, gave me some specs, and then left me alone with the vehicle to look it over myself. It was really great, absolutely no pressure whatsoever. I took it out for a test drive and ended up loving the car. However, having had a bad experience at a past dealership, I wanted to sleep on it before I made a decision. Jeff respected and encouraged me to do what was right for me and applied no pressure whatsoever. He was kind enough to walk me through all the numbers to make sure we were on the same page in terms of cost, so I had everything I needed to think on things overnight. He did warn me that there was another person interested in the vehicle that had an appointment the next morning, but left it up to me if I wanted to purchase that night or not. In the end, I decided to go with my gut and sleep on it. However, I told Jeff that if I was still interested the next day, I would contact him to see if the other interested party had purchased the car.
The next morning, after thinking everything over, I decided I was still interested in the car. I contacted Jeff and asked him to let me know if the other interested party didn't show up or was no longer interested. Luckily, the other party never showed! Jeff was awesome in his communication back and forth. I made a plan to come purchase the vehicle, but I did mention that I wanted to have a third-party mechanic do a buyer's inspection just to ease any final nerves. Jeff told me that Bickford has very high standards in terms of their maintenance of vehicles, but he also had no problem with me doing another third-party inspection. I found a place with some open availability in the afternoon and booked an inspection. Following that, I agreed to purchase the car based on the major mechanical inspection. Should there be any major issues, I would bring the vehicle back and the purchase would be off. Should everything be fine, I would drive away from the inspection happy in my new-used FJ Cruiser.
Since I was paying cash, final paperwork for the FJ was quick and easy. There was no added pressure to add additional warranties or other options, though I was told about them and given an overview should I be interested. The employee in purchasing doing the final paperwork with me (wish I could remember his name!) was one of the most cheerful and friendly men I've ever met and made everything painless and easy!
I have to say that Jeff was right about the quality of the maintenance done at Bickford. My third-party mechanic said this was one of the best used vehicles he has ever inspected and the only thing he could find "wrong" with the vehicle was that the e-brake needed a little adjustment and that the spare tire didn't perfectly match the other tires - ha! The mechanic said he would definitely purchase this car, 100%. I drove off super happy in my amazing FJ Cruiser!
Overall, I had a fantastic experience at Bickford. Buying a car can be hard and my previous bad experiences had me nervous going in, but I had absolutely nothing to worry about. Jeff and the entire Bickford team were BEYOND awesome. I should also note that a non-profit I used to work for purchased a vehicle from Bickford in the past and we had a great experience with them at that time too - even 9 years prior! So I highly, highly recommend Bickford Ford and would 100% work with them again on the purchase of another vehicle in the future.