Bickford Ford - Service Center

Always friendly and helpful handling the whole process with professionalism and courteous service. Highly recommend them with professionalism and courteous service. Highly recommend them More

I Brought my 2016 ford F150 in for a door latch recall and a recall that fixed the door jams when it freezes out. It was a couple months ago. Just the other day my door latches all were stuck open and w and a recall that fixed the door jams when it freezes out. It was a couple months ago. Just the other day my door latches all were stuck open and would not shut when it froze out. I called and spoke to Jody in the service dept. after 5 attempts to get a hold of someone. I explained what happened and that I just brought in my vehicle to get this fixed. She then explains to me that they can only fix what the computer said they are allowed to fix. So if they cant replicate it while the vehicle is there , they wont fix it regardless of what the customer requested to be fixed. I said that's not right and if that's the case , someone should have told me that they didn't fix the issue I brought it in for. She continued to argue and justify how they do business and that, that's just the way it works. She never apologized even once which would have been the correct customer service thing to do. She said even though it was a recall , if they cant replicate it there they wont fix it . So I asked to speak to her manager Rae Lynn, I left her a message 1 week ago and she never called me back. I then called back and asked to speak to Rae Lynn again and she finally called me back. She said she left me a message but I knew she didn't because my message voice mail is full so she lied to me. She only called me back because I told her if she didn't call me back I would Talk to the owner. She then tells me that I already had the recall done in 2018 when I Purchased the truck at another dealership. No one had told me that, and if that were the case it obviously failed and I still should have been told that when they looked up my vin number knowing I wanted this done. She said she was sorry that this happened but then told me that I shouldn't come there for my needs anymore and to go to another dealer for my future repairs etc. What is this world coming too? Is there no more customer service anywhere? She is not acting like a good Manager and should not be telling me to never come back, all because I spoke up for myself. This whole experience has been a night mare. I would not ever take my business there or any one I know I will sway away at all costs. More

Unfortunately we had a terrible experience with the Bickford Ford Service Department. Our truck stopped running and we told them we thought it was the fuel pump. They tested it and it was okay. They Bickford Ford Service Department. Our truck stopped running and we told them we thought it was the fuel pump. They tested it and it was okay. They thought maybe it was the spark plugs and they replaced them. That was fine as they needed to be replaced anyways. After a week had gone by I correctly identified the problem using simple logic as bad fuel and when they called, we asked if it might be bad fuel. They told us they didn’t think it was the fuel. They should have replaced the fuel to make sure that wasn’t the issue. That was the cheapest logical step, but instead they racked up $2000 worth of unnecessary troubleshooting. After about four weeks they called and said the problem was contaminated fuel. They charged us over $2700 for repairs. Randy said I was out of line for questioning the extra charges. I think they are out of line for charging us an extra $2000 dollars for their mistake. I looked up how much the average cost would be for fuel replacement and new spark plugs and that should have been about $500, maybe another $200 for troubleshooting for a total of $700. Other issues we had were that they were slow to return phone calls. Sometimes days before they got back to us. We tried contacting the Service Manager, but he never returned our calls. When we first brought the truck in they tried to tell us we needed a new battery even though we had just replaced it a few months ago. When we told them that, they reversed that recommendation. Other reviewers have had a similar experience. We do NOT recommend Bickford Ford. More

Bickford used to be my favorite dealership, but they've really gone down hill in the past few years. The service department can't get anything right anymore. They ordered the wrong size tires for my truc really gone down hill in the past few years. The service department can't get anything right anymore. They ordered the wrong size tires for my truck, and then the last visit they misdiagnosed a squeak and charged me $1,800 to replace the control arm. The squeak was still there, so they ended up doing a lube job on the struts because they said they couldn't get replacement parts. I tried to get a refund, but was told I had to talk to the service director, who is conveniently always out, and then just doesn't return messages. Bickford has turned into the worst dealership around. I'm going to have to find another dealership to service 4 Ford vehicles, and to buy my next new one. More

Randy in the service department is awesome. I brought my 2012 F150 in because I thought it was time for a brake job. Randy called me and it turned out they were good. Awesome. He even had it washed for me. 2012 F150 in because I thought it was time for a brake job. Randy called me and it turned out they were good. Awesome. He even had it washed for me. Thank you for your awesome service and your awesome service department. You are rock stars. More

Sync3 Update, technology help; front wheel bearings Bickford Ford has distinguished themselves with me because of excellent recent services on two vehicles and today's support on our 2017 Ford Transit C Bickford Ford has distinguished themselves with me because of excellent recent services on two vehicles and today's support on our 2017 Ford Transit Connect (TC). Today was handled in a personal and informative way by Michael Holden, Technology & Delivery Specialist, and this careful attention reflects the service experience we've had recently on both our 2008 Ford Ranger FX4 and the 2017 TC. By itself, a Sync upgrade may not be a big deal. But in this case the version changes we needed for the early 2017 vehicle were a huge file size and it simply did not work over the network at home. But Michael also made sure I understood what was included in the new user interface and gave me pointers on future updates too. In the service visit last month, we had several suspicions about needed repairs, and outlined them to service. They investigated each one, verified that I was correct, made the repairs happen, under the factory warranty. We may well have a better-than-new vehicle at the moment! Again, the cordial way everyone worked with me, their thorough service diagnosis, and the completeness of the finished work, were... excellent. That's the only reason why I'm writing this review. More

Understanding all the options I have while driving my Ford Michael Holden was excellent at helping me understand my vehicle's technology. He explained the best way to drive in the snow using the lower gears. Michael Holden was excellent at helping me understand my vehicle's technology. He explained the best way to drive in the snow using the lower gears. He explained how I may use GPS. Also, ways to use my cell phone, how to change screens for understanding speeds driven and miles driven and best driving habits to obtain maximum efficiency. Michael was knowledgeable and succinct in teaching skills. He deserves an A+ More

Service dept sucks Bought A brand new 2017 Ford Escape one week later I noticed that the paint on the hood and front corner panel was looking like large(bigger than si Bought A brand new 2017 Ford Escape one week later I noticed that the paint on the hood and front corner panel was looking like large(bigger than silver dollar size) sunburst spots took it in to show the service department and the lady at the service department said she couldn't see them ...so blind obviously.. I said you can't see those ( there were 6 total) are you serious and she said she would have somebody look at it and I needed to leave my car I got my car back 3 days later she said they saw them and that they buffed them out, yeah they buffed them alright they scratched the crap out of my paint and the sunbursting spots were all still there, so then I showed a different service person what they did to my paint and the sunbursts in the paint, needless to say my hood and corner panel had to be repainted and I couldn't get the car in for a month to get this done....THE CAR IS BRAND NEW HAD UNDER 100 MILES ON IT, then in December the check engine light comes on, my car has 3000 miles on it now, I call in and the RECEPTIONIST is telling me my oil needs to be changed, I replied back by saying I was told when I bought it that I didn't need an oil change for 5,000 miles she wants to argue with me. So I said fine set me up for an oil change, funny they change the oil the check engine light is off till I go over to bridges pets which is across the street then the light comes back on when I get in the car to leave start it and wala the light is back on and staying on again and since it's Saturday I call back over there from my car and the service dept has just closed, now I'm really pissed, I just spent 40.00 on an oil change I didn't need and my xxxx check engine light is on again and the xxxx service dept is now closed...I call Monday and why the xxxx does the RECEPTIONIST need to play 20 questions with me, I repeatly tell her what is going on and she's like, so is it acting funny, who worked on your car, is it going on and off bla bla bla your the RECEPTIONIST GET ME THE SEVICE DEPT PLEASE ... I keep telling her I want to talk To someone in service, so finally I get service on the phone, I tell them what's going on the guy tells me not to worry about it and to bring it by any time I tell him I can't get in till Sat. and ask if my car is safe to drive till then he said yes unless the light starts blinking. I take it in on Sat. then the guy tells me it's not what they thought it was and the car is throwing codes and that ill have to call and make an appt. Because the mechanic isn't there on saturdays... so no one looked at the issue when they changed my oil the Sat. Before and ( WAIT WHAT I'M RIGHT HERE BUT YOU ACTUALLY GAVE ME A BUSINESS CARD AND TOLD ME TO CALL AND MAKE AN APPT. INSTEAD OF MAKING ONE WITH ME WHILE I'M STANDING THERE) And That I'lL have to leave it there yet again. And I'll need a loaner car...I live in Lynnwood everytime I have bring my car in its extremely inconvenient and they know this... 2 weeks later they get my car in they have my car for a week and they think it's an emissions sensor, they "fix" it, oh and just a side note they didn't even bother to wash my car or anything.... wow when I would bring my old explorer in for an oil change they would wash it, but they have my car for a week they know when I'm coming to pick up my car and they can't even wash it just shows that customer service no longer exists there... ok back to the issues at hand I have the option on my car that helps save gas so that if I'm at a light or stop and go traffic the car shuts off when I apply the brake for more than a few seconds, well now that isn't working , and yes I know I have a button that disables this... that button is NOT engaged I have called them left messages and haven't recieved a call back as of yet bickford service you have gone to xxxx over the past year.... VERY DISSAPOINTED...sales your fine, service and after care you SUCK!!!! My car has been in the shop 5 times and it only has 3800 miles on it and it's still NOT FIXED!!!! More

Quality Time Customers Service Mike Holden gave un-rushed, quality time to answer all my questions and show me the tips and tricks of my vehicle usage. He was very thorough and thou Mike Holden gave un-rushed, quality time to answer all my questions and show me the tips and tricks of my vehicle usage. He was very thorough and thoughtful. I am now able to use more of my vehicle’s features because I now know what they are! Thanks Mike! More

Great Customer Service I drive a ford escape, which I did not buy from Bickford Ford; however I was having problems with my radio. A friend of mine told me about Bickford an I drive a ford escape, which I did not buy from Bickford Ford; however I was having problems with my radio. A friend of mine told me about Bickford and how they might be able to help me out. I went in asking for assistance, and the receptionist called for Michael Holden (technology specialist). He's was incredibly awesome, and helped me fix all of my issues. Thank you Bickford! More