Bickford Ford - Service Center

Right on time for my appointment. Got the work done early. Explained what they did so I could understand. Very friendly. Nice and clean waiting room area. I recommend Bickford Ford to Got the work done early. Explained what they did so I could understand. Very friendly. Nice and clean waiting room area. I recommend Bickford Ford to my friends. More

I had a very smooth and seamless service experience with Bickford this morning. I was in and out in an hour. Bickford this morning. I was in and out in an hour. More

Always friendly and helpful handling the whole process with professionalism and courteous service. Highly recommend them with professionalism and courteous service. Highly recommend them More

I Brought my 2016 ford F150 in for a door latch recall and a recall that fixed the door jams when it freezes out. It was a couple months ago. Just the other day my door latches all were stuck open and w and a recall that fixed the door jams when it freezes out. It was a couple months ago. Just the other day my door latches all were stuck open and would not shut when it froze out. I called and spoke to Jody in the service dept. after 5 attempts to get a hold of someone. I explained what happened and that I just brought in my vehicle to get this fixed. She then explains to me that they can only fix what the computer said they are allowed to fix. So if they cant replicate it while the vehicle is there , they wont fix it regardless of what the customer requested to be fixed. I said that's not right and if that's the case , someone should have told me that they didn't fix the issue I brought it in for. She continued to argue and justify how they do business and that, that's just the way it works. She never apologized even once which would have been the correct customer service thing to do. She said even though it was a recall , if they cant replicate it there they wont fix it . So I asked to speak to her manager Rae Lynn, I left her a message 1 week ago and she never called me back. I then called back and asked to speak to Rae Lynn again and she finally called me back. She said she left me a message but I knew she didn't because my message voice mail is full so she lied to me. She only called me back because I told her if she didn't call me back I would Talk to the owner. She then tells me that I already had the recall done in 2018 when I Purchased the truck at another dealership. No one had told me that, and if that were the case it obviously failed and I still should have been told that when they looked up my vin number knowing I wanted this done. She said she was sorry that this happened but then told me that I shouldn't come there for my needs anymore and to go to another dealer for my future repairs etc. What is this world coming too? Is there no more customer service anywhere? She is not acting like a good Manager and should not be telling me to never come back, all because I spoke up for myself. This whole experience has been a night mare. I would not ever take my business there or any one I know I will sway away at all costs. More

Unfortunately we had a terrible experience with the Bickford Ford Service Department. Our truck stopped running and we told them we thought it was the fuel pump. They tested it and it was okay. They Bickford Ford Service Department. Our truck stopped running and we told them we thought it was the fuel pump. They tested it and it was okay. They thought maybe it was the spark plugs and they replaced them. That was fine as they needed to be replaced anyways. After a week had gone by I correctly identified the problem using simple logic as bad fuel and when they called, we asked if it might be bad fuel. They told us they didn’t think it was the fuel. They should have replaced the fuel to make sure that wasn’t the issue. That was the cheapest logical step, but instead they racked up $2000 worth of unnecessary troubleshooting. After about four weeks they called and said the problem was contaminated fuel. They charged us over $2700 for repairs. Randy said I was out of line for questioning the extra charges. I think they are out of line for charging us an extra $2000 dollars for their mistake. I looked up how much the average cost would be for fuel replacement and new spark plugs and that should have been about $500, maybe another $200 for troubleshooting for a total of $700. Other issues we had were that they were slow to return phone calls. Sometimes days before they got back to us. We tried contacting the Service Manager, but he never returned our calls. When we first brought the truck in they tried to tell us we needed a new battery even though we had just replaced it a few months ago. When we told them that, they reversed that recommendation. Other reviewers have had a similar experience. We do NOT recommend Bickford Ford. More

Bickford used to be my favorite dealership, but they've really gone down hill in the past few years. The service department can't get anything right anymore. They ordered the wrong size tires for my truc really gone down hill in the past few years. The service department can't get anything right anymore. They ordered the wrong size tires for my truck, and then the last visit they misdiagnosed a squeak and charged me $1,800 to replace the control arm. The squeak was still there, so they ended up doing a lube job on the struts because they said they couldn't get replacement parts. I tried to get a refund, but was told I had to talk to the service director, who is conveniently always out, and then just doesn't return messages. Bickford has turned into the worst dealership around. I'm going to have to find another dealership to service 4 Ford vehicles, and to buy my next new one. More

Randy in the service department is awesome. I brought my 2012 F150 in because I thought it was time for a brake job. Randy called me and it turned out they were good. Awesome. He even had it washed for me. 2012 F150 in because I thought it was time for a brake job. Randy called me and it turned out they were good. Awesome. He even had it washed for me. Thank you for your awesome service and your awesome service department. You are rock stars. More

Sync3 Update, technology help; front wheel bearings Bickford Ford has distinguished themselves with me because of excellent recent services on two vehicles and today's support on our 2017 Ford Transit C Bickford Ford has distinguished themselves with me because of excellent recent services on two vehicles and today's support on our 2017 Ford Transit Connect (TC). Today was handled in a personal and informative way by Michael Holden, Technology & Delivery Specialist, and this careful attention reflects the service experience we've had recently on both our 2008 Ford Ranger FX4 and the 2017 TC. By itself, a Sync upgrade may not be a big deal. But in this case the version changes we needed for the early 2017 vehicle were a huge file size and it simply did not work over the network at home. But Michael also made sure I understood what was included in the new user interface and gave me pointers on future updates too. In the service visit last month, we had several suspicions about needed repairs, and outlined them to service. They investigated each one, verified that I was correct, made the repairs happen, under the factory warranty. We may well have a better-than-new vehicle at the moment! Again, the cordial way everyone worked with me, their thorough service diagnosis, and the completeness of the finished work, were... excellent. That's the only reason why I'm writing this review. More

Understanding all the options I have while driving my Ford Michael Holden was excellent at helping me understand my vehicle's technology. He explained the best way to drive in the snow using the lower gears. Michael Holden was excellent at helping me understand my vehicle's technology. He explained the best way to drive in the snow using the lower gears. He explained how I may use GPS. Also, ways to use my cell phone, how to change screens for understanding speeds driven and miles driven and best driving habits to obtain maximum efficiency. Michael was knowledgeable and succinct in teaching skills. He deserves an A+ More