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104 Reviews of Big City Mitsubishi - Service Center
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Verified Customer
February 08, 2025
My customer representative's name is Josue, and he's wonderful in explaining the problems with my vehicle. I've been at this dealership since I purchased my vehicle back in 2018, and I've never entertai wonderful in explaining the problems with my vehicle. I've been at this dealership since I purchased my vehicle back in 2018, and I've never entertained the idea of going any where else. Thank you, Josue! More
by MUMMYLAL21
Employees Worked With
Josue
February 05, 2025
He was very knowledgeable about everything he make me feel confident about my decision. He have good communication ans customer service skills. feel confident about my decision. He have good communication ans customer service skills. More
by MONJECMEC37
Employees Worked With
Mikhail Wright and two other gentlemen cannot remember their names.
January 25, 2025
The service was quick and the staff was very polite. I dropped my car off with very little wait time and got a call to pick it up within a few hours. I dropped my car off with very little wait time and got a call to pick it up within a few hours. More
by RGUEV1
Employees Worked With
Josue
January 06, 2025
Since purchasing my car, I've been hearing an abnormal noise from the rear brakes. I've had all my vehicle maintenance done at Brooklyn Mitsubishi Service every six months. I've visited their service twic noise from the rear brakes. I've had all my vehicle maintenance done at Brooklyn Mitsubishi Service every six months. I've visited their service twice specifically for the rear brakes and even recorded the noise while driving, which I played for the customer representative. They assured me everything was fine and sent me on my way. However, as soon as the 2-year warranty expired, despite the car only having 13,000 miles on it, the rear brake rotors and pads were replaced, costing me $1,080. I feel that the service I received was not honest, and I am extremely dissatisfied with my experience with you. More
by mabedini
Employees Worked With
NA
December 29, 2024
The worker at Mitsubishi was very help and pleasant…I got everything done actually..I thank you for everything work that was done on my outlander everything done actually..I thank you for everything work that was done on my outlander More
by NALISHAMATTIS
Employees Worked With
Isaiah
December 28, 2024
I had the worse customer service experience. The staff was very rude and only pretended to help. I went in with one issue on the card, but came out with many more. On top of that, they love to ju The staff was very rude and only pretended to help. I went in with one issue on the card, but came out with many more. On top of that, they love to just reset the vehicle so all lights go off and give you your card back without actually fixing anything. I am very disappointed with this place. More
by maylenigamarra26
Employees Worked With
Top manager
December 13, 2024
This dealership is phenomenal. I love their service and they're authentically courteous, eager to help, and understands what "service" actually means. There is no other dealership I love their service and they're authentically courteous, eager to help, and understands what "service" actually means. There is no other dealership or service auto center that can even come close in comparison. Mike Stoupakis is the man. If you ever need service and you find him, he takes care of you like family. I have seen how he interacts with all the customers while they come in and out, and he is patient, kind, generous, reasonable, and caring. He is a real treasure. More
by KUOM01
Employees Worked With
Mike Stoupakis
