Big Island Motors Hilo

I had a nice buying experience with Ryan at the Kona lot. He showed me the in's and out's of the vehicle I was interested in and made the purchasing process simple and hassle free. I drove off in a new(used) He showed me the in's and out's of the vehicle I was interested in and made the purchasing process simple and hassle free. I drove off in a new(used) truck a happy customer. I purchased a vehicle from them in 2019 and had a good experience then as well. More

Myya Auld made purchasing my Forester so stress free! Juan Barrientos helped me find discounts I didn’t know about. Both were so easy to work with and I didn’t feel pressured in any way. Juan Barrientos helped me find discounts I didn’t know about. Both were so easy to work with and I didn’t feel pressured in any way. More

Tom saved my life 3 times now, and turned me into a Subaru owner for life! He seamlessly got me into my Crosstrek which I absolutely love! And you get to meet the other cool guys in the office like Jua Subaru owner for life! He seamlessly got me into my Crosstrek which I absolutely love! And you get to meet the other cool guys in the office like Juan and June who also seamlessly help you out with the paperwork. Thank you BIM Team!!! More

Ryan did an outstanding job showing all the features of the Subaru Crosstech I purchased. No pressure as I’ve experienced with mainland dealerships. Test drive was well done to demonstrate the climbing abi the Subaru Crosstech I purchased. No pressure as I’ve experienced with mainland dealerships. Test drive was well done to demonstrate the climbing ability and performance of this vehicle. Pricing excellent. I looked at a Nissan Kicks, which came in $5000 more. Paperwork was a breeze. I highly recommend this dealership! More

I had a great customer experience at Big Island Motors. I called while pulling into the dealership and was greeted by Myya Auld, who welcomed me and my Service Dog. Although I was pretty sure, I wanted a I called while pulling into the dealership and was greeted by Myya Auld, who welcomed me and my Service Dog. Although I was pretty sure, I wanted a Subaru Forester, she let me know more about other models I was interested in. I decided to stick with a new 2025 Subaru Forester Premium Hybrid. Myya was amazing and made what I thought would be a very stressful process pretty easy. Manager Y. Miyamoto was awesome as well. He made sure I got the best rate for my loan annd was thorough when going over paperwork! I appreciate Myya taking the time to walk me thru all the fancy features and explain everything since my precious car had a tape deck. She even offered to help if I needed any ride to drop off the car we came in. So thankful I chose Big Island Motors and that Myya was there to help me with this huge purchase. Mahalo Myya and team! More

Customer service employees very friendly and helpful. A longer wait time than I anticipated per phone call a few days before the scheduled appointnent. A longer wait time than I anticipated per phone call a few days before the scheduled appointnent. More

I dealt with Myya at the Kailua Kona dealership. She was friendly, knowledgeable, and professional. She made the whole buying experience enjoyable. She even picked me up after I returned the rental She was friendly, knowledgeable, and professional. She made the whole buying experience enjoyable. She even picked me up after I returned the rental car! More

Very friendly and helpful staff. Excellent and knowledgeable mechanics. I received outstanding service as they have done each time I have brought in for their help. Excellent and knowledgeable mechanics. I received outstanding service as they have done each time I have brought in for their help. More

5545 No wait, friendly service. I was at the Kona location and they are great! I was at the Kona location and they are great! More

Cherry Pickett is outstanding in service and has always treated me as a person rather than just one more customer treated me as a person rather than just one more customer More