6 weeks and $3961.94 for a engine repair in September 2011. Resurface heads, replace valves, timing belt, water pump, etc. I pick up my tundra only to find a gas leak a week later. Technician and mechanic says that I need to replace the fuel pressure regulator estimate between $300-400! I ask the mechanic if he had to move the regulator to get to the heads to resurface them? He said "no." Well, what do I know but I refuse their service and take my tundra to a friends recommendation. Turns out all I needed was a $2 o-ring!!!?!?! I was not happy!
Today, 15 months later, I had my tires replaced and the tundra inspected and the shop recommends replacing the water pump and timing belt! "What!" I just had those replaced just last year!
So I take the shops estimate and Big Island Toyota's workorder from 9/2011 and explain my delima to Billy Watan who shrugs his shoulders and says "well...you had a year warranty." Ha!! talk about customer service or there lack of!
So the conversation continues until he finally puts his hand up to my face and says "goodbye!" Don't know how he was raised but that is "NO CLASS and very DISRESPECTFUL" in my book.
I have owned a corolla, a highlander, a tacoma and now a tundra and have never purchased any of these vehicles from this dealership. Need I say WHY!
I truly am amazed that these incompetent idiots are still employed? But then again, their level of expertise is on par with the decision makers of this dealership.