Good morning! First let me say that it is sad that I have to provide the review that I am about to write. I have been a customer of Big O Dodge since Mike Odom was leading the dealership. Through the years have purchased vehicles and sent customers to their dealership. However, no more! Over the past eight months I had made several attempts to do business with the Big O. My needs changed during that time so that is the reason for the number of attempts. During that eight month period I had a sales person at Big O (that is no longer there) tell me I was wasting his time and confronted me with an attitude. Needless to say I left that time which was in March of 2017 but I went back later. On November 17, I made two different trips to the dealership on that day to discuss the purchase of a new Ram truck. Looked at two trucks. Spoke to Nate who is a nice guy. Even got to meet Kyle Odom. The salesman I was assigned was a nice guy to his name is Mason. I thought wow, maybe this time we can do business again. My wife and I discussed the option of the two trucks and decided on a Black Ram. The white Ram would need to have step bars and a bed liner removed due to the additional $1000.00 the dealership was adding for 450.00 worth of stuff which was written on the deal sheet and an add on sticker on the window. The black one had the steps and the bed liner without additional amounts listed anywhere on the truck or the deal sheet. Then while we were working the numbers of course Eric the Sales Manager comes in to PUSH the deal! He explains on how the dealership is losing money and how I should take the deal that night. Well, I advise him that I would like to speak with my wife, who was there with me, about the deal and I would call him first thing in the morning with our decision. THEN, it happens! Eric becomes upset and states that " I have spent a lot of time working on this and your not going to take it right now? I can't believe this." This of course was stated in a somewhat confrontational way. PUSHING HARD! Again, I explained that I wanted to go home since it was almost 7:30 at night and that I would call him in the morning. He got so angry he gets up and leaves the office. I explain to the new sales person that they assigned to me Hunter, who was also a nice guy, that my wife and were leaving. So, after a short discussion on the way home, I called Eric via cell, that even after the issues that we were going to take the truck. So, he says I appreciate your call and will have it ready for pickup November 18, and he apologizes for his actions stating " I am sorry for all of the friction I just wanted to get the deal done!" I go in, sign the papers that were prepared for me by Thomas the finance guy who seems to be a straight up guy. He helped me with the financing choices, which were two, and we finished the deal. I contacted Thomas on Monday to advise the truck had an issue because the other two sales guys were not there and Thomas stepped up and got me connected with the service department. Thomas contacted me on Tuesday and advised that he had made the appt. with the service department to get the issue fixed and to remove the steps and bed liner form the truck that was never part of the deal for the truck I purchased. So, I called Thomas and we talked the issue over and I decided not to pay the additional 1000.00 that they were trying to add and they took the truck back and cancelled the deal. When I took the truck to the dealership and provided the keys Thomas was very nice and said sorry for the issue but" they were already losing money and had to stop the bleeding." I then left Thomas' office to wait on a ride and while waiting Eric, the Sales manager, comes outside and begins to again question why i would not pay the 1000.00 and take the truck. "I was giving you the best deal ever!" "We are losing money!" "You know the steps and the bed liner were not in the deal." This continued for a 10 minutes exchange which I requested to Eric 4 times to leave me alone and accept the deal was cancelled. I finally told Eric to LEAVE ME ALONE and that I was going to leave a review on online.