Big O Dodge Chrysler Jeep

I purchased a new dodge ram 4x4 from Big O Dodge a 2 weeks ago. It took them 8 days from the date I signed the papers to have the truck delivered and ready for me to pick up. They had one excuse after weeks ago. It took them 8 days from the date I signed the papers to have the truck delivered and ready for me to pick up. They had one excuse after another as to what went wrong and why it would take "another day". I have driven the truck for 4 days and the check engine light is now on. As I'm writing this review, I'm waiting in the customer's lounge. I think they are decent at selling the trucks on their lot but absolutely terrible at handling vehicle purchases outside. I've bought 10 trucks in my life and this has been by far the worst experience I've had. I will not give this dealership any more of my business! More

This is my first experience with "Big O". I am very please with the customer service and the service dept. on my last visit. Thanks! very please with the customer service and the service dept. on my last visit. Thanks! More

I was impressed with the dealership the moment I walked in for the first time. Everyone was friendly and, most importantly, there were no "pushy" salesmen to deal with. I knew exactly what I wanted to bu in for the first time. Everyone was friendly and, most importantly, there were no "pushy" salesmen to deal with. I knew exactly what I wanted to buy and Ron found it for me. They are a family owned and operated dealership and that was the impression I got all the way around. Definitely check these guys out. No pressure and no hassle, just happiness and satisfaction from start to finish! More

Where to begin. First off this was my first time shopping for a brand new car and it was a nightmare. I know that car shopping in general is awful especially dealing with "car salesman" but this wa shopping for a brand new car and it was a nightmare. I know that car shopping in general is awful especially dealing with "car salesman" but this was beyond awful. I had been doing my research on the Jeep Wrangler Sport and new what I was looking for and had actually found a couple in North Carolina, but before driving all the way out there I decided to go to Big O Dodge first and see what they had to offer and that way I could get a better idea of price ranges. We got there and was greeted by Billy one of the car salesman and he was very nice. I told him what I was wanting since they did not have it on their lot we went back to his office and discussed all of the options I wanted in my jeep wrangler. They ended up finding one that matched my criteria and since they did not have a Jeep Wrangler Sport (Automatic) on the lot we test drove the Jeep Wrangler Unlimited (4 door). He explained that the 2 door and 4 door jeeps drove the same and that I would be getting the exact features that were in this particular jeep. (Bluetooth, Sirius Radio... etc) He also mentioned those were standard in all 2013 jeeps (which is not true!) We got back to the dealership and I was ready to start negotiating. Thankfully I had my father there with me since being a female and this being my first time buying a new car, I did not want to get swindled on a deal. We spent about 3 1/2 hours there and we finally got to an agreement after the manager came in and was talking with us. Everything was going great and they told me that I would get my jeep the next day (Saturday) so we went ahead with the paperwork and told them I would be back Saturday with my down payment and check for the car. The manager said that he left a message with the dealership that my jeep was at so they could get it transferred. At that time I thought this was so easy and thank goodness we did not drive to North Carolina. Once we left their I went to my credit union to do all the paperwork for my car loan and got the check to give to Big O Dodge the next day as well as went to my bank and got a check for my down payment and called the insurance company to let them know that I would be getting a new car Saturday. 10:00 Saturday morning I received a phone call from Billy telling me that they were not able to get that jeep due to the fact the dealership had too many jeeps on their lot and they were not able to trade. He said that they had a couple other places they could possibly get the jeep from with the same options but I would have to wait until Monday before they could get in touch with those dealerships. This did not sound legit to me so I talked to me dad about this and we called the dealership in Columbia that they were getting the car from. The manager told he had spoken to the manager at Big O Dodge at 4 pm on Friday and the reason they could not transfer the jeep over here was because someone had already put a deposit on it but for me to call him back on Monday about 2pm and if they did not pick up the jeep then he would be more than happy to sell it to me. So we drove up to Big O Doge and talked with Billy. His demeanor was completely different. While we were asking what was going on, he was texting on his phone the whole time talking to us. (This is not proper customer service, I expect you to look me in the eye when I am speaking with you especially when I am buying a car from you.) He mentioned that they had 3 other vehicles they were going to try to get for me and again wouldn't know anything until early Monday morning. He also stated again what he told me over the phone. I confronted him that I had spoken to that dealership and told him that the jeep had pretty much been sold and that I wanted to know exactly what other jeeps he found because the Dozer color that I wanted was very limited within a 200 mile radius.. He acted like he had no idea that was the reason I was unable to get that particular jeep. Also found out from him that they could not find another one that color, but would still search and could possibly get my second or third choice in color. At this point I'm ticked off because I wasted a lot of time at this dealership and got all the checks made out to them and they lied to my face. (Again I know they are car salesman and thats what they do). I received a phone call on Monday afternoon about 2:30pm from Billy at Big O and he told me that they tried to search everywhere ("all the way to Mississippi) and were not able to find another jeep like the one I was promised. Go figure, because the person that put the deposit down in Columbia picked up the jeep. All in all my experience here was awful. Had they been up front and honest with me from the beginning, I would have had no problem in buying a different color jeep or changed some of my criteria that I wanted. I would never recommend anyone to this dealership. However if you are looking for a Jeep or any car, I would HIGHLY RECCOMMEND McKinney Dodge in Easley (ask for Mike). They were wonderful to deal with and got me into an even better Jeep!! More

My husband went in to trade his Ford truck for a new Ram but found out his score was not the best, but Sean worked hard to find a 2010 Dodge Nitro that we were able to purchase. Sean didn't quite he kept wo but found out his score was not the best, but Sean worked hard to find a 2010 Dodge Nitro that we were able to purchase. Sean didn't quite he kept working with my husband until he found the vehicle that would fullfil our needs at a much lower payment that was actuallt lower than what my husband was paying for his F150. We have agreed that when it comes time to trade in the Crysler Town & Country we going to Big O because we know that they will not stop until they get us the vehicle we want or need. More

My wife and I purchased two vehicles from Big O Dodge in March 2013. Although, one vehicle was purchased as is, Big O Dodge made a repair to the vehicle after the purchase. This made my wife very happy and March 2013. Although, one vehicle was purchased as is, Big O Dodge made a repair to the vehicle after the purchase. This made my wife very happy and made my life much more enjoyable to see her so happy. We love our Chrysler Town & Country & our Dodge Ram 1500. Thank You Big O Dodge, you went the extra mile for us! More

I shopped at several dealerships looking for the Truck that I liked at a price that was reasonable.After a couple of weeks on the internet and visiting dealerships, I decided to give Big O Dodge a try.I w that I liked at a price that was reasonable.After a couple of weeks on the internet and visiting dealerships, I decided to give Big O Dodge a try.I wasn't expecting to be able to do business with them,just because they are a big dealership. I was impressed by the large selection of inventory on their lot. Long story short,the staff at Big O made it easy to find the truck that I wanted at a very reasonable price.I did not drive away feeling that I had been taken advantage of and I am enjoying my Dodge RAM. I will go back to Big O for my next vehicle purchase and highly recommend them to my friends and family More

I Had an over all good experience. I loved the fact that I Had an over all good experience. I loved the fact that it was a fast transaction. I chose the vehicle I wanted and what I could afford to giv I Had an over all good experience. I loved the fact that it was a fast transaction. I chose the vehicle I wanted and what I could afford to give for it. The Big O team worked to make it happen in a matter of minutes. It ended up being a little more out the door than I wanted, but still wasn't too bad. They did get me a slightly lower finance rate than my credit union and that was a plus! I didn't like the fact that all the trucks have bed liners and step rails installed and you have to purchase them seperately. I didn't want either so I had to go back to Big O to have them removed. I would also think that as expensive as new vehicles are now days, you would at least get a full tank of gas as a complimentary. I would still defenitely shop Big O Dodge again! Over all Great service! More

Emailed them about a car they had for sale. Never heard back until 3 weeks later with an unrelated email for a truck promotion. Jim Hyatt claimed he sent 2 emails, they were in my spam.. Nope. They lie li back until 3 weeks later with an unrelated email for a truck promotion. Jim Hyatt claimed he sent 2 emails, they were in my spam.. Nope. They lie like a rug. More

The only bad comment is, I was quoted a price on phone, then when went to dealer the $$ went up, supposedly added a step rail which was in the picture but not reflected on the price. By the time all done a then when went to dealer the $$ went up, supposedly added a step rail which was in the picture but not reflected on the price. By the time all done and said and they "nickle and dime" you with, "you need this and that", then the price is increased by another 2000-3000 dollars. Found out quick they were not looking to give me a deal but get the most out of me they could. Was really looking for a great car buying experience and was disappointed after that. Mr. Traylor did help make it a little better in the end. My problem was, I went there with the attitude I was not leaving without that truck, and inspite of it all, I bought it. But still have to say only a "good" experience. If you speak to internet dept. on phone, make sure they email you price so you have it in writing! More