Big Red Sports/Imports

Watch out!! They may sale you a lemon too!! We went and bought a 2011 dodge journey.. Mind you it had a few dents very small... The front bumper wasn't on there right.. (Hubby put it in right w We went and bought a 2011 dodge journey.. Mind you it had a few dents very small... The front bumper wasn't on there right.. (Hubby put it in right when we got home) It look like it could've been in a wreck. So I asked for a car fax. Which I got.. Showed nothing. Anyways we got it on 6/9/14. And on 6/15/14 it started over heated no warning signs nothing. So I called big red told the lady on the phone what was going on she said okay well Ian had left he will be back in the morning call back then anytime after 9a. So I did. She supposedly paged him. Never answered it. Left a message never got a call back. Til 3 days later after we have already took it a dodge dealership here where I live and they told me they won't touch it.. To take it straight back to the dealership I got it they have to fix it and if they can't they will have to put you in a different vehicle . It doesnt matter if it was used or brand new you have 30 days.. So when I finally talked to Ian he said there is nothing they can do we have warranty on it but there is a deductible. So others words they sold me a car that had problems and now don't want to back there deals up.. They give themselves a bad name!! I only had it for 6 days put only 312 miles on it and 200 of those are from the drive home from the dealership.. It's a sad Cause I really liked this car but at this rate it isn't worth it!! More

I would rather BURN IN xxxx This place is the worst place I could ever decide to buy a vehicle from. The only reason why we went ahead purchased here is because it was the only This place is the worst place I could ever decide to buy a vehicle from. The only reason why we went ahead purchased here is because it was the only place in the state that had the exact car that I wanted. Josh Puckett, friendly "kid" has no clue how to do professional business. He is immature and has no clue about customer service. All he wants is a paycheck at the end of the day. The first month I owned the car I was in constant phone tag with him to get an additional key and to get problems taken care of with the car. He never returned calls and was the biggest, well almost biggest **** there. The biggest *** was Bruce, the Service Manager. This guy has no idea what is going on, how to handle customers, let alone how to fix problems with vehicles. He lies, cheats, and is the biggest crook of them all, minus the owner of the piece of xxxx car place. No matter what or how big of a scene you cause it is IMPOSSIBLE to talk to anyone in UPPER management or the owner. They must all be ***. More

Dishonest after the deal These guys promised me an incentive for referring someone. When I tried to collect, they formed a circus ring of lies! They were very rude, No incent These guys promised me an incentive for referring someone. When I tried to collect, they formed a circus ring of lies! They were very rude, No incentive given. More

horribly misleading sales tactics Was first quoted a price $8000 more than their advertised internet price. They told me the internet price is for military or students only! Next they Was first quoted a price $8000 more than their advertised internet price. They told me the internet price is for military or students only! Next they brought me an offer for $7000 more than the sticker on the car. I finally stupidly made the mistake of accepting a deal way higher than true market value. ijust realized they made the mistake of charging me $4000 than their own sticker price. I just got totally worked over! Go to Bob Moore Kia instead people. More

Will NEVER buy from there Again! I bought my car, a New 2012 Kia Optima Hybrid, in March of 2013 and we thought we were getting an awesome deal. Well within about 6 months of the purc I bought my car, a New 2012 Kia Optima Hybrid, in March of 2013 and we thought we were getting an awesome deal. Well within about 6 months of the purchase I had to take it in for maintaince. My driver side door would leak when it would rain, my radio screen would take several minutes to come on when starting the car, and it was shifting very hard like a standard (which it is not). So they order a new screen for my radio, a piece for my door seal and they told me that it drove fine to them, that they didnt see the problem. I have taken it back to the dealership twice after that because it has all three of the same exact problems. They continue to tell me that there is nothing wrong with the car. In October of last year, I went in to cancel my extended warranty. As we were there, we realized the price on the purchasing papers was different from what they had orignally told us. The car in the end was almost $5000.00 more then we were told, I know it may not sound like much but it definitely makes a difference in the monthly payment. We talked to a guy in the finance department and he told us the extra charges were for vin etching etc. things that were Not explained to us. So recently I refianaced the car through a different company and they told me to be sure to cancel my Gap coverage through the dealership. I call about a month ago and get the paper to fill out, faxed it back to them and they said I would receieve my refund in 8-12 weeks. I just got a call from the dealership telling me that my Gap was canceled back in October along with the extended warranty. ( not what we asked for) She was not the nicest person to deal with, but she offered to fax me a copy of the cancellation form that she has to prove thats what we asked for. Well her copy has both ext warranty and Gap checked, my original from the day we went to the dealership to sign the paper has ONLY extended warranty checked! Apparently after we left the dealership that night the guy took it upon himself to mark the Gap also. I have had a HORRIBLE experience with this place and I refuse to step foot on that lot ever again! I also make sure to let people know about my experience when I hear them talking about where to go for a new car. My advice is NOT Big Red Kia. Worst experience ever! More

customer I have horrible credit and was very skeptical that I would be able to get into a new car. The staff was extremely friendly, namely, Lisa bell and toby I have horrible credit and was very skeptical that I would be able to get into a new car. The staff was extremely friendly, namely, Lisa bell and toby. They were very helpful and worked hard to get me into a car. It was the most pleasant experience I've ever had buying a car. I will definitely be a repeat customer and will highly recommend them to my friends and family. 5 star experience for me and my son. Thank you guys so much. More

edit review Bryan& Drew were very good. They deserve a raise. They were the only reason we stayed as long as we did. Bryan talked to us about the new deal . Bryan& Drew were very good. They deserve a raise. They were the only reason we stayed as long as we did. Bryan talked to us about the new deal . More

Luis Vargas was really helpful and did not push us away. Too many times we have looked at cars and the salesmen just talk In circles. Luis definitely knew what he was talking about and helped us without Too many times we have looked at cars and the salesmen just talk In circles. Luis definitely knew what he was talking about and helped us without Too much fluff talk. Thank you for providing him and your Business Big Red. We will definitely come back in the future. More