Big Star Buick GMC - Service Center

We've used several dealerships within the same company and have had numerous issues. The service manager is amazing at Big Star. An issue came up and she addressed it and handled it to our satisfaction. and have had numerous issues. The service manager is amazing at Big Star. An issue came up and she addressed it and handled it to our satisfaction. More

Worst experience ever, took in a vehicle for diagnostic and repairs 10 days later no updates and they haven’t even looked at it. and repairs 10 days later no updates and they haven’t even looked at it. More

Everything was as promised, explained fully and work finished on time and to great satisfaction. Victoria had previously given me a plan for needed maintenance on my 2011 truck and we started on it. finished on time and to great satisfaction. Victoria had previously given me a plan for needed maintenance on my 2011 truck and we started on it. More

Joe was the best service guy I every met he called Uber to assist me to Cracker Barrel think you Joe for all your help. to assist me to Cracker Barrel think you Joe for all your help. More

Excellent service! I like the way they treat me every time I go to service my truck! I like the way they treat me every time I go to service my truck! More

Horrible customer service and the service department is not concerned about timeliness or communication with clients. I wish I could go to another dealership with my extended warranty because of the lack o not concerned about timeliness or communication with clients. I wish I could go to another dealership with my extended warranty because of the lack of attention and care. Reached out to general manager by both phone and email. It’s been almost a month, and I have not received any communication. More

No communication with scheduling services. 4 trips wasted with no repair. Too much to list in this platform 4 trips wasted with no repair. Too much to list in this platform More

Wonderful work bought by vehicle from them plan on doing it again in the near future it again in the near future More

Helpful customer service. Always outstanding. Kept in touch all day to let me know my how my vehicle is doing. Always outstanding. Kept in touch all day to let me know my how my vehicle is doing. More

Joe is an excellent Service Provider. I really appreciated his assistance during my last visit. I really appreciated his assistance during my last visit. More