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Big Star Buick GMC - Service Center

Baytown, TX

3.9
282 Reviews
Call Service Center (281) 245-0298

282 Reviews of Big Star Buick GMC - Service Center

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June 24, 2023

Jose mora is a very dedicated worker that goes over and beyond what he needs to do to help customers. More

by ALBARR_2000
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe mora
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Helpful
June 23, 2023

Did NOT meet my expectations after I explained my concerns in detail. My truck was in service for 4 days and parked in the same spot after someone over the phone had said that my diagnosis was almos More

by jgcarreno
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Joe in service sucks
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Jun 26, 2023 -

Big Star Buick GMC responded

Thank you for taking the time to leave a review for our dealership. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Thank you! Scott Kimborough, General Manager, skimbrough@bigstarbuickgmc.com

Helpful
June 23, 2023

Very easy,to make appointment, and was out in no time and great customer service. More

by YOLEWHITFORD
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Victoria Villareal
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Helpful
June 23, 2023

I was told they needed the vehicle all day (they did), they would call when it was ready (they did), they cleaned it up prior to bringing it to me. More

by mark112958
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jose Mora
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Helpful
June 22, 2023

Quick, fast and friendly service with a smile. My service representative was very knowledgeable and made me feel comfortable b More

by nudeen.sanusi
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Vincent Pierre II
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 21, 2023

Great service every time I go to the dealership. I have no problem or complaints. Very satisfied!!👏 👍 More

by miteeman00
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe Service Manger
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Jun 21, 2023 -

miteeman00 responded

Great job, well done!!

Helpful
June 20, 2023

The dealership employees was very professional. The building was very clean. And was a quick service More

by MACMycurry
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff Salazar
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Helpful
June 18, 2023

My husband actually completed this task, he had no complaints and will return when it’s time for our next oil change. More

by phalync
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 17, 2023

Victoria was very very professional and keep me informed thu text messages to see if I need anything. More

by SUESUE1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
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Helpful
June 16, 2023

Jose and William were very helpful with great customer service! I definitely recommend this location More

by ZELINAMARTINEZ37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William and Jose.
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Helpful
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