"0 Stars" Worse customer service ever.
Stay away from this dealership. I found a Mustang that they claimed just came in on a trade for my daughters b-day. I called in and spoke to Annie, I
Stay away from this dealership. I found a Mustang that they claimed just came in on a trade for my daughters b-day. I called in and spoke to Annie, I explained to her that we are in The Woodlands and that I would like to do as much as we can over the phone,,, so I asked her how low will they go on the price of the car and she said we will not lose your business for the price of the car. With that being said I made an offer for $21k and she agreed. I told her that we will drive the hour if she will guarantee me that price and she did. So my husband and I headed that way and I told him I need to c/b and make sure that it hasn't been smoked in, so I called back and spoke to the receptionist and she said that she will have that checked and call me back. I received a c/b from Mannie the salesman and he said that the car hasn't been smoked in but if we decide on a price and sign papers that we will not be able to bring the car home that night because it is still in service. I told him that Annie and I already agreed to the price and I will talk to her when we get there. When we were 20 minutes from there, I received a call from Cindy who said that she was the manager...she explained that the car was still in service and we can look at the car but will not be able to test drive it or take it home, I told her that I spoke to Annie and agreed on a price and she said that Annie doesn't have authorization to agree on a price. I told her that we are 20 min away and will discuss it when we get there. We showed up and Mannie and Cindy approached us..she said that she listened to the call and Annie needs some more training and that Annie was wrong. I asked Cindy if we can listen to the call and she said sure, we went to her desk and listened to the call and sure enough what all I was saying was true. Cindy told me that she can't give me that price that they will only give $500 off for my inconvenience. She also said the car came in that day as a trade and is still in service but I can look at it. I asked her why Annie told me a price and now after driving an hour that she can't honor it. She said that she will have to give Annie more training and write her up for that. Very unprofessional telling me that. So I went to look at the car and there was Illinois plates on it with a auction sold sticker on it, I was lied to again because it wasn't a trade it was a auctioned car. Spoke to Cindy again and she is very stern and abrupt when speaking and asked her who is her supervisor, she wrote down Kenny Young's name and told me to contact him. So, I gave her one more chance to honor the guarantee that we were told and she refused. The next day I called Kenny Young and left two voicemails for him and never received a call back. I called a sister dealership and spoke to a GM there and he said that he will text Kenny personally and have him c/b and still never received a call. So I called the Corporate office to Ken Garff Automotive Group in Utah (That's who owns them) spoke to a lady there and she said that she will contact Ryan Davis who is over the dealership and have him call me....as of me posting this, haven't heard from him either. This being my experience and all the lies and unprofessionalism, I will never do business with this company ever. They are not trustworthy at all. They strive on their website...Customers First but as you can see from my experience that is not the case. Do business elsewhere and save yourself the head ache, time and the cost of fuel.