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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake
Webster, TX
1,802 Reviews
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake has been serving the Houston car purchasing community for over 30 years. Our sales staff is handpicked and groomed to give you, the customer, a fantastic buying experience. Our service department is driven to keeping you a “Satisfied Customer for Life.” If you are unable to find the vehicle that best suits your needs, please do not hesitate to contact us immediately. We can usually find that special vehicle within 24 hours.
We look forward to welcoming you to the Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake family — whether you want a new Dodge or RAM or are looking for a guide to the Houston Zoo.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 1,802 reviews
September 22, 2025
Three hour oil change then when i left happen to need a part number under the hood and found cap left off and oil everywhere what a mess. returned with in 10 min for another hour to have this oil change. part number under the hood and found cap left off and oil everywhere what a mess. returned with in 10 min for another hour to have this oil change. Needless to say disappointed More
by kevincrabman
Verified CustomerEmployees Worked With
doreena boyd
September 19, 2025
Excellent salesman, very professional and he went way beyond what he needed to do to assist his customer. I would recommend this dealership for it’s treatment of a customer. beyond what he needed to do to assist his customer. I would recommend this dealership for it’s treatment of a customer. More
by lrkinzel
Employees Worked With
Daniel Ramirez & Timmy (in the finance dept).
September 19, 2025
Amazing service! I purchased here but live in Louisiana. They made everything so easy. Got me financed quickly and all I had to do was pick up my vehicle. I will defi I purchased here but live in Louisiana. They made everything so easy. Got me financed quickly and all I had to do was pick up my vehicle. I will definitely be back for my next vehicle purchase. More
by namiep84
Employees Worked With
Enrique, Monica, DeJuan
September 18, 2025
Every time we get there…the service guys are always nice and professional. They give us advice to make sure our car will continue to run properly. We are given the opportunity to decline any suggestions the and professional. They give us advice to make sure our car will continue to run properly. We are given the opportunity to decline any suggestions they make. We are happy taking our car to be serviced by them More
by jadacat747
Employees Worked With
Service guy
September 16, 2025
2nd time taking our vehicle for service at this location, the first time was a very bad experience roughly 2 years ago, took vehicle in due to an air bag service light. We were contacted saying the AC was an the first time was a very bad experience roughly 2 years ago, took vehicle in due to an air bag service light. We were contacted saying the AC was an issue but don't worry it was covered by our extended warranty we purchased. They filed and opened a claim on their own for a 3K bill, received the car back a week later, AC never gave us issues before unsure why it was an issue with this trip. I tried to give them a second chance, took vehicle in for same air bag service light, received quote for repairs after diagnostic of $6,525.13. Reseal timing cover $2041.23, Replace spark Plugs $591.94, Perform Collant Flush $312.57, Replace Serpentine Belt $285.25, Fuel Injector Service $464.92, Throttle Body Service $269.95, Brake Flush VWT3 $289.95, Replace Thermostat $875.82 Diagnose Head Lamp $275.66, Perform Wiring Repair $749.86, Battery Test Results $ 367.98. Immediately told them no and to give me my car back, mind you this was after me calling all day for a status of my vehicle and spoken very rude to from a woman, sorry I didn't catch her name. I went in to pick up the vehicle and they told me the battery was bad, and I may have to jump it to get it to start but they can't give me a jump, watched the service man walk to the car press the remote get in my car and start it with no issues. Took vehicle straight to Autozone for a battery test, good battery test, this was a month ago and still no issues, next day head light goes out, changed the bulb and again have had no issues with the battery. Took vehicle to local mechanic for $1600 in repairs, coolant thermostat, tune up, struts and some small things. I will never go back to this location, and I feel like a fool I tried to give them a second chance. More
by esthergalvan
Employees Worked With
Shaun, but he was really nice and off Monday, so he only accepted the car
September 16, 2025
My truck has been in the service department almost 2 months now waiting on a part. I am very disappointed in them and wish I would've gone elsewhere months now waiting on a part. I am very disappointed in them and wish I would've gone elsewhere More
by chuyjr63
Employees Worked With
Enruque,Adrian
