Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

The service staff were prompt, dedicated, attentive, and friendly. I am very satisfied with the service I chose.. Thank-you. friendly. I am very satisfied with the service I chose.. Thank-you. More

The rep assisting me was quick to help, polite and she had great customer services skills. Jasmine thank you for your help. I will definitely be coming back. had great customer services skills. Jasmine thank you for your help. I will definitely be coming back. More

The wait for the diagnostics is too long. Apart from that the service was ok Apart from that the service was ok More

Was not informed immediately when there was going to be a delay in repair. When repair was completed found that there was damaged to my front passenger seat that they caused and was poorly repaired. delay in repair. When repair was completed found that there was damaged to my front passenger seat that they caused and was poorly repaired. More

Everyone was very nice and everything took care of everything in a timely manner. They seem to care about what was wrong with my vehicle. everything in a timely manner. They seem to care about what was wrong with my vehicle. More

Service staff was very accommodating to my vehicle need ! !👍 Waiting room was comfortable!! Thank you !👍 Waiting room was comfortable!! Thank you More

I went in a few months ago for an oil change. James suggested the 3/$200 oil change deal they have. I went for it. The first oil change I had I went in and was told I'd be out in an hour and it t James suggested the 3/$200 oil change deal they have. I went for it. The first oil change I had I went in and was told I'd be out in an hour and it took two hours. They also didn't reset my oil meter so for my second oil change I wasn't able to tell exactly how many miles I had left to complete my oil change. I went in for my second oil change and voiced this respectfully to Demario Rhodes who was the service manager on duty. He said he understood and that he would make sure it doesn't happen. I got my key back. I turn my car on and again it states oil change required. The second you turn the car on the car already tells you so for the second time the technicians ignore it. I've lost complete trust in this dealership. Oil change is the simplest maintenance on a car yet this dealership can't complete a proper one even with the car telling them it needs to be reset. I do not believe they change the oil or filter each oil change as I've asked for my filter and still didn't get it again. I would definitely not recommend this dealership to anyone. I'm not coming back for my third oil change. I do not trust they do a proper job and every time I'm in the office there is always one or more customers complaining about them not doing a proper job. I gave them a second change to make things right and voiced my concerns and they still didn't do their job. If you love your car don't take it to this dealership! More

The service dept has failed to program my dealer ordered fob, after 4 diff attempts, Left vehicle 24-48hrs, no courtesy loaner, no plan to resolve key/program issue. I have a spare key i cannot use thank yo fob, after 4 diff attempts, Left vehicle 24-48hrs, no courtesy loaner, no plan to resolve key/program issue. I have a spare key i cannot use thank you More

The service dept. at Big Star did a terrific job servicing my Fiat 500. Gloria, my service person was very helpful. at Big Star did a terrific job servicing my Fiat 500. Gloria, my service person was very helpful. More

Luis Torres was my salesman and Cindy was my finance agent...they both were very professional and explained everything to me.. I was very disappointed that I never received my $50 gift card for test dr agent...they both were very professional and explained everything to me.. I was very disappointed that I never received my $50 gift card for test driving a vehicle.. not only did I test drive a Jeep but I bought it.. I have contacted Luis by email text phone and voice messages and never have received a call back.. I still have not received my $50 gift card More