Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake
Webster, TX
1,587 Reviews
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake has been serving the Houston car purchasing community for over 30 years. Our sales staff is handpicked and groomed to give you, the customer, a fantastic buying experience. Our service department is driven to keeping you a “Satisfied Customer for Life.” If you are unable to find the vehicle that best suits your needs, please do not hesitate to contact us immediately. We can usually find that special vehicle within 24 hours.
We look forward to welcoming you to the Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake family — whether you want a new Dodge or RAM or are looking for a guide to the Houston Zoo.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,587 reviews
Verified Customer
April 08, 2025
I’ve purchased many vehicles over the years—several out of state—and I can honestly say my experience with Big Star Ram in Webster, Texas has been among the worst. I submitted an online inquiry about a Ram of state—and I can honestly say my experience with Big Star Ram in Webster, Texas has been among the worst. I submitted an online inquiry about a Ram truck on a Sunday, and Dennis Wright texted me Monday morning. When he asked if I was local, I explained I was in Michigan and provided my zip code so he could check incentives. Instead of doing that, he immediately replied that the price would be different without any real explanation or effort. He offered to call, and I let him know I was available. A few hours later, I texted him again to say I was still free—no response. I then reached out to the sales manager, Kenny Young, via email, explaining I didn’t want to work with Dennis anymore but was still interested in the vehicle. Suddenly, Dennis called me 30 minutes later—convenient timing. He said he could honor the advertised price, but only if I agreed to purchase $5,000 in completely unnecessary dealer-installed upgrades. Huge red flag. Still, I asked him to look into transportation costs to Michigan. He seemed confused—like he had never handled an out-of-state sale before. An hour later, he texted to say the truck was sold. No alternative options were offered, no follow-up, nothing. Despite contacting the sales manager, I never heard back from him either. It’s honestly shocking how little interest they showed in making a sale, especially to someone with prime credit and 50% down. These folks feel stuck in pandemic-era pricing and customer service, and the market has passed them by. I’d strongly advise taking your business elsewhere. More
by Dimitri
Employees Worked With
Dennis Wright & Kenny Young
April 08, 2025
Overall, really good experience started by getting an idea on the price from the Internet first price salesman brought back to me after talking to Finance was nowhere close to it but the second time he c idea on the price from the Internet first price salesman brought back to me after talking to Finance was nowhere close to it but the second time he came back it was about exactly what Internet said. It would be the guy in the Finance. I thought maybe push the extended warranty is a little too hard. More
by cballast2446
Employees Worked With
Don’t, remember
April 08, 2025
It was accommodating and efficient. I have been getting my vehicle serviced since I purchased my vehicle from your dealership.Thanks for your service I have been getting my vehicle serviced since I purchased my vehicle from your dealership.Thanks for your service More
by ceadric.bourgeois
Employees Worked With
I forgot
April 07, 2025
Showed up close to closing time. German pulled the truck around for a quick test drive and got me a quick, GREAT, deal on my new to me vehicle. German pulled the truck around for a quick test drive and got me a quick, GREAT, deal on my new to me vehicle. More
by MMACEK1330
Employees Worked With
German, Cindy
April 05, 2025
My experience was good. I’m disappointed I did not recess copy of my contract and as of today I still have not received a copy. Secondly, please be clear about financing. I I’m disappointed I did not recess copy of my contract and as of today I still have not received a copy. Secondly, please be clear about financing. I arrived at the dealership and was told a totally unexpected payment amount. It understandable things happen but communication is very important. The response after the contract is signed is very important as well. Having good service boosts your business. Be sure your teams responds to the customer after the deal has been finalized. More
by jackiehynson
Employees Worked With
Brandon
April 05, 2025
Horrible service by manager Joe. Could not give us any answers. Just kept saying no to everything instead of try to help and find a solution for the customer. Could not give us any answers. Just kept saying no to everything instead of try to help and find a solution for the customer. More
by jordynngarza88
Employees Worked With
Service manager - Joe
