Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Dealership failed to cure a flat tire on the vehicle I purchase. Nail in tire was identified and the service department put a plug in tire although sales person (TJ) said I was getting a new tire. The plu purchase. Nail in tire was identified and the service department put a plug in tire although sales person (TJ) said I was getting a new tire. The plug did not hold and air was leaking as soon as I took off. Notified TJ, Ryan and other managers asking for them to fix or replace tire. No response and sales person (TJ) stop responding to text. Very disingenious and shady service during the sale. More

Everyone was very helpful and polite. They got me checked in quickly and kept me informed throughout the process and got my vehicle back in a timely manner. Definitely will recommend deal They got me checked in quickly and kept me informed throughout the process and got my vehicle back in a timely manner. Definitely will recommend dealership to all my friends and family. More

The staff was nice and friendly. Mr. Ike took very good care of me and kept me in the loop with my vehicle. I will continue to bring my truck to you. Mr. Ike took very good care of me and kept me in the loop with my vehicle. I will continue to bring my truck to you. More

Great service, great attitude, good price and promotions, service advisor was very helpful and nice service advisor was very helpful and nice More

They were honest about the car and it was a good car I love the price love the price More

The sales people here would lie and lie and lie to convince you to buy from their dealership. Make sure you get everything in writing and do not trust these so called managers. They’re very deceptive convince you to buy from their dealership. Make sure you get everything in writing and do not trust these so called managers. They’re very deceptive and cunning! They wouldn’t honor any verbal agreement the moment you take the car out of their lot. Worst dealership ever! More

Very welcoming and professional environment and fast services all the staff member are friendly and treat you like family services all the staff member are friendly and treat you like family More

Never received any feedback on the spare key. As any dealership once the car is sold they don't seem to care about any issues you might have. But they do care about a positive feedback. I will no As any dealership once the car is sold they don't seem to care about any issues you might have. But they do care about a positive feedback. I will not return or recommend this dealership at all. Also told me its against the law not to have GAP insurance, witch is just a lie. Never go back again. More

Very poor communication! No systems in place to alert customers that the person you are trying to contact is off, on vacation, etc. No return communication unless you consist No systems in place to alert customers that the person you are trying to contact is off, on vacation, etc. No return communication unless you consistently bug them. More

the dealer ship has always preformed very well to meet my needs.How ever the care wash is an issue with me my car a dodge challenger 2021 has come out of scuff marks which I had to rub off the sales depart needs.How ever the care wash is an issue with me my car a dodge challenger 2021 has come out of scuff marks which I had to rub off the sales depart is great no problems there. please improve the car wash issue my car was not cheap at time of purchase so naturally I have to complain about it do better with car wash issue More