Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

They are very bullish and a little arrogant at the dealership. It is true they do not update their website and we are not talking a day or two behind but weeks behind. They are slow to respond if they dealership. It is true they do not update their website and we are not talking a day or two behind but weeks behind. They are slow to respond if they respond at all. They will not answer with a direct answer but beat around the bush. They add about $4k in add ons on top of the $5k “market adjustment”. I knew what I was walking into by reading the reviews and I can verify the majority of the bad reviews were earned. No use in trying to negotiate as they are not even listening. They just ignore everything you say and tell you how it is. Does not sound like things are changing anytime soon over there. More

Slimey Dealer ! Post vehicles for sale on line with pics including dealer add on items….but pricing does not include dealer items….frauds in my book !! including dealer add on items….but pricing does not include dealer items….frauds in my book !! More

From 2019 - Website bait and switch. Tried adding on $3K package that was junk. None of the things on these packages are worth anything. Don't let them fool you into thinking otherwise. I didn't get any fur package that was junk. None of the things on these packages are worth anything. Don't let them fool you into thinking otherwise. I didn't get any further because negotiations failed. They called me the next day to attempt again, but I had already purchased from a different dealer. The sales lady hung up on me as soon as I told her this. I can only imagine the pain of going through the whole sales process with them. More

Ike is a liar and a conn artist. This place lying about what's wrong with my car to get money from Kornerstone extended warranty! Worst customer service! I bought my Jeep here and service SUCKS! I WILL NEV what's wrong with my car to get money from Kornerstone extended warranty! Worst customer service! I bought my Jeep here and service SUCKS! I WILL NEVER COME HERE AGAIN! More

This was a long on going problem with this place, I have since moved on and will only get my oil changed here and after my package runs out change that. I use to have a charger and I took it in for a recal since moved on and will only get my oil changed here and after my package runs out change that. I use to have a charger and I took it in for a recall ( 6 years ago, the story starts) when I picked up my car I noticed my gas light was on when I started it. That was weird because I just filled it up when I dropped it off on Friday. Now it's Tuesday and I am picking up my car. Maybe I was mistaken. When I got home I noticed a pack of cigarettes in my arm rest and a concert ticket for a show on Saturday. But I don't smoke and my car was at the dealership on Saturday night. Then when I check my bank statement I seen I had infact fill my car up minutes before dropping it off at the dealership. Come to find out one of their people took my car out for the night while they were waiting for the part to come in. Trust me I was freaking out about this. The guy got fired and the replaced my gas. After that I traded the car in for a Dart that I had for a bit with nothing but problems with that car, I eventually traded that in for a brand new Dart. It was great for the first few years then I had electrical problems, this car was possessed and doing all kinds of crazy stuff, I would take to then to fix probably 6-8 times, "oh we replaced this and that" but it never fixed the problems. They did a update on my navigation and head unit and now I have to pay $119 to get it back because it "expired " what is that craziness??? And the problems were still there. So after the last time they told me it was the main wire harness needs to be replaced. The problem is they don't make your car anymore and we have to have it made. It 4 months for that to happen, they had my car for 4 months and when I got it back I was missing the bolts to my passenger seat and back seat, the wires under the driver dash were just hanging out so my carpet is just folded over it and my engine cover is missing. But since my warranty expired while it was at the dealership they will not look at it without costing me $$$$$$$ I was very done with this place after that. My wife on the other hand said she still had the oil change package left so she stayed with them. When she got her last oil change they pulled all her filters air and cabin and they didn't put back in 3 screws in the air filter. And when I pointed it out to her she said she is finally done. Yes I have been going on forever just to say how do I get my engine cover back for my car? Be careful when using them. More

Terrible place to buy a car. TJ the used car sales agent made every promises to make me buy the vehicle and after I had signed the documents he refused to fulfil any of the promises. However, Cindy the sale made every promises to make me buy the vehicle and after I had signed the documents he refused to fulfil any of the promises. However, Cindy the sales manager was very helpful and was able to fulfill one of the promises TJ made More

Bad business people are hard to deal with have $15,000 cash to put down on a new vehicle looking for a new vehicle receiving random calls from computer generated audio. The sales people are too lazy to ta cash to put down on a new vehicle looking for a new vehicle receiving random calls from computer generated audio. The sales people are too lazy to take the time to actually call you back in person definitely taking my business elsewhere. If you want a place where the customer is first you better look elsewhere.. More

This is not a good dealership to do business with. Forget a call back. After leaving several messages with Jarret Harding,Sky Dejohn and Cindy Miranda I never received a call back. I was always in tou Forget a call back. After leaving several messages with Jarret Harding,Sky Dejohn and Cindy Miranda I never received a call back. I was always in touch with my sales representative about my truck 2 to 3 times a week. After months of calling, I finally called sales and got Cindy Miranda. It is so funny when this dealership thinks it a sale they will answer. Cindy Miranda was no help even though we discussed issue at time of sale. The issue was low cooling error. I was assured by the dealership it would reset. Took truck back and was assured again that sensor would reset. I ended up spending over $500.00 to get repaired. Repeat this dealership is not true to their customers. More