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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake
Webster, TX
1,617 Reviews
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake has been serving the Houston car purchasing community for over 30 years. Our sales staff is handpicked and groomed to give you, the customer, a fantastic buying experience. Our service department is driven to keeping you a “Satisfied Customer for Life.” If you are unable to find the vehicle that best suits your needs, please do not hesitate to contact us immediately. We can usually find that special vehicle within 24 hours.
We look forward to welcoming you to the Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake family — whether you want a new Dodge or RAM or are looking for a guide to the Houston Zoo.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
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Showing 1,617 reviews
February 28, 2021
Jason Chatron is the bomb! He was so helpful in finding the perfect Jeep Wrangler my wife has been wanting for a few years now. If you're looking for the perfect sales person, Jason is your guy. Thank yo the perfect Jeep Wrangler my wife has been wanting for a few years now. If you're looking for the perfect sales person, Jason is your guy. Thank you Jason at Clear Lake Dodge. More
by s.king1101
Employees Worked With
Jason Chatron
February 25, 2021
Waisted half a day. One of the worst car buying experiences I have had in years. I was lied to over the phone about price and payments on a 2021 Ram. If you enjoy playing the xxxxxxxx sleazy car de experiences I have had in years. I was lied to over the phone about price and payments on a 2021 Ram. If you enjoy playing the xxxxxxxx sleazy car dealership games than this is the place for you. Just so you know I was not upside down on my trade. I had equity. More
by Johnmichael62452
Employees Worked With
Jason and the lying F&I dept.
February 23, 2021
Keith Lane I Called Two Days ago looking for A Transmission for my 3500 Desel pickup truck,Keith was very INFORMATIVE ON Price And Availability, Looking To make Arrangements Now To Have Keith And Transmission for my 3500 Desel pickup truck,Keith was very INFORMATIVE ON Price And Availability, Looking To make Arrangements Now To Have Keith And His Service Team Tackle The Job.Thank You Keith Lane For Answering the Phone And Taking Care Of The Custoner,Fantastic Attitude More
by jagvechrepr
Employees Worked With
Keith Lane
February 10, 2021
Ok what an unexpected surprise EUGENE OWENS walked us thru no surprises on the deal allowed us to be transparent about our needs - he WORKED and I’m sure SACRIFICED THANK YOU EUGENE OWENS KEITH WOW E thru no surprises on the deal allowed us to be transparent about our needs - he WORKED and I’m sure SACRIFICED THANK YOU EUGENE OWENS KEITH WOW EXCELLENT JOB IN EXPLAINING THE PAPERWORK THANK YOU BOTH FROM ROBERT AND PERDETSA MUHAMMAD More
by ecobluefarms
Employees Worked With
EUGENE OWENS - KEITH (finance)
February 06, 2021
Nice quick service...the car came back clean, tires rotated, and oil changed...the only issue is that the wheel lock was left on the console instead of back in the storage where it came from...other th rotated, and oil changed...the only issue is that the wheel lock was left on the console instead of back in the storage where it came from...other than that great job More
by Mike222smith
Employees Worked With
Forgot the service reps name
February 03, 2021
Service department is a big JOKE. They have had my truck for TWO weeks and it has still not been even seen by a technician. I was told when I dropped it off would be a couple days and would call me with res for TWO weeks and it has still not been even seen by a technician. I was told when I dropped it off would be a couple days and would call me with results. 4 days later i had to call and got the " waiting on the tech" line but was told I would hear back on Monday. NO CALLS. I had to call and of course my service rep was off that day but was assured he would call first thing in the morning, NO CALL I called him got the "waiting on Tech" line again but was assured once again that it would in before weekend. NO CALL. I called today Tuesday no answer on "direct" line to service rep. Called central number they did not get an answer to their call. Was assured again someone would call back NO CALL. I called service rep at end of day, got he "waiting on a Tech" answer again. So it has been TWO weeks and my truck has not even been seen yet. This has to be the WORST service department ever. Told "service" rep that I would be by in the morning to pick up my truck and take it somewhere else. More
by dyessmartin
Employees Worked With
Rafael Rivera
February 01, 2021
This place is a scam. They will not honor the advertised "Clear Lake sale price". Nothing mentioned about added incentives in the add on Cargurus.com. They add $3,000.00 to every vehicle for products that w "Clear Lake sale price". Nothing mentioned about added incentives in the add on Cargurus.com. They add $3,000.00 to every vehicle for products that were not applied in my case. We buy several vehicles every 4 years and will never do business with this company. I would never recommend this dealership to anyone searching for a vehicle. More
by unhappycustomer
Employees Worked With
Don't remember
January 29, 2021
Great customer service for every visit I’ve had. Very informative and honest staff members. The video which shows inspection is very clear and is followed up with a phone call. I greatly appreciate it. informative and honest staff members. The video which shows inspection is very clear and is followed up with a phone call. I greatly appreciate it. More
by Dreyna_888
Employees Worked With
Brandon
January 19, 2021
Bought a brand new 2020 Ram from these people. The rear end sounds like it's about to fall to pieces. I'm a single man and this is my only mode of transportation. Take to their service department and they end sounds like it's about to fall to pieces. I'm a single man and this is my only mode of transportation. Take to their service department and they basically tell me I'm screwed... just leave it with them for 3 to 5 business days. Wouldn't even look at it like they told me they would over the phone. So I'm basically driving a brand new truck waiting for it to break down because they could care less about what they sell you. DO NOT BUY A VEHICLE FROM THIS PLACE! More
by robwileycoyote
Employees Worked With
Several
